18. Reframing is the creative process of breaking a mindset by describing the problem from a
19. Your group generates several ideas for raising additional funds not provided by your college
to start a textbook rental program. This is an example of the bridging type of integrative
20. Most studies show that electronic brainstorming is the most effective method for
CHAPTER 9
1. Strategic stupidity is a type of
2. Assertiveness is
3. The Milgram studies on “Obedience” demonstrate that
4. Resistance is
5. Which of the following are general indicators of power?
6. Conformity and obedience differ in which of the following ways?
7. Effective ways to address passive aggressive resistance strategies include
8. Dominance is
relatively powerless form of verbal communication called a
10. Information becomes a power resource when it is
11. Expertise is a power resource when
12. One of the members of your project group doesn’t know how to navigate the Internet to do
research for the group project. When group members offer to teach her some simple ways to
use the Internet, she appears to be interested, but never pays much attention to instructions
given by other members and consistently makes simple errors whenever trying to use the
Internet with guidance from others. She actually hopes that eventually she’ll be given other
duties because teaching her to use the Internet is just too labor intensive and time consuming
for other group members. She doesn’t feel comfortable telling the group directly that she
won’t learn to use the Internet because that might get her ostracized by the group. Instead, she
pretends to try to learn but never seems to grasp how to use it. This is an example of
13. You want to determine by observation who has the most power in a group. The first place to begin is
with general indicators of power, such as
14. “Our meeting, uhm, ah, will be at 8:30 tomorrow ev
This is an example of
15. You defy the group on an important issue. The group reaction to your defiance will likely be
influenced by which of the following?
16. Power is
17. The forms of power include
TRUE-FALSE
1. Whenever a group member puts off completing a task necessary for the group to function
2. Punishment can be a powerful means of influencing behavior of group members if used often
3. Cultures vary in their attitudes concerning the appropriateness of power imbalances. This
4. The most fundamental lesson of the Milgram studies is that when the destructive effects of
r and when individuals are ordered by authority figures to
carry out actions that are viewed as objectionable, most individuals will defy legitimate
5. Whenever a group member arrives late to a meeting it is an example of the tactical tardiness
7. Despite wishing otherwise, some group members can be totally powerless and unable to
10. Women typically use tag questions, disclaimers, and hedges more often than men in mixed-
11. Men typically are more verbally aggressive, direct, opinionated, judgmental, and
13. A power resource is anything that enables individuals to move toward their own goals or
15. An extrinsic reward is enjoying what one does for its own sake and an intrinsic reward is an
16. No recent research suggests that subjects would blindly obey legitimate authorities as
17. Significant power disparities (imbalances) often foster violent or aggressive transactions.
18. High power-distance cultures generally accept the fact that the more powerful are entitled to
19. When groups form temporary alliances to increase their power relative to other groups, these
20. Resistance is often duplicitous and manipulative, and generally should be discouraged as
21. Assertiveness is a useful skill for the competent communicator because it is appropriate in
22. In general, group members who use more powerful language patterns are perceived to be more
25. The power-distance dimension means that some cultures are more stratified–power disparities are