32. Communication competence is engaging in communication with others that is both effective, follows
34. Interrupting an interview by a search panel to answer a cell phone is an example of inappropriate
communication because common rules and expectations for how one should conduct oneself during
a
35. In the communication competence model, sensitivity means receptive accuracy whereby you can
detect, decode, and comprehend signals and emotional cues sent within groups.
Chapter 2
MULTIPLE CHOICE
1. When the action of one group member creates a ripple effect on the entire group, this is an
example of
2. Your group has a difficult group member. He complains repeatedly, bullies group members into
supporting his positions during discussions, and dominates the discussion, often interrupting other
members. Your group should address this difficult individual by
3. Group synergy occurs when
4. Negative synergy occurs when
5. As group size increases, which of the following typically occurs?
6. Entropy is
7. Synergy occurs in groups primarily by
8. Dynamic equilibrium
9. There are two variables that influe
10. Larger groups compared to smaller groups typically have
11. The “rule of seven” refers to which of the following?
12. Groups establish boundaries and thus regulate change by
ility to adapt successfully to change?
14. We join groups because of
15. A rule
16. A system is
17. According to “bad apple” research,
TRUE-FALSE
1. Your symposium group increases in size from 6 members to 11. Group satisfaction
2. All systems attempt to maintain stability and to achieve a state of dynamic equilibrium by
3. Smaller groups inhibit overt disagreement and signs of dissatisfaction more
4. The best size for a decision making group is the smallest size capable of performing the task
6. A group should tighten its boundaries when both the quantity and type of outside
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8. Setting boundaries is a critical group function. TRUE
9. A clear line can be drawn that distinguishes exactly when a small group becomes a
10. A system sustains dynamic equilibrium when it regulates the degree, rate, and
11. Your group creates a specialized language, an argot, that is mostly incomprehensible to
outsiders. This is an example of using a psychological barrier to exercise group boundary
12. A group should strive to remain completely open to input. Otherwise it might make poor
13. Openness in a system should always be encouraged and closedness in a system should
always be discouraged to produce the most effective decision making and problem solving.
14. High levels of stress and tension, divisive conflicts, boredom, and poor productivity are just
16. There are usually more non-participating group members in smaller groups than in larger
19. If speed in decision making is a chief concern, then a group of at least 7 members or more is
20. Negative information to the top of a traditional organizational hierarchy tends to be
22. Distortion of information is usually a bigger problem in small groups than it is in large
organizations because large organizations have more resources to prevent such distortion.
23. Deep diversity in groups means that members have strong values in common in a world