978-1111346850 Test Bank Chapter 11 Part 1

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9. Conflict is always a destructive force in groups. FALSE

10. Since conflict can be an essential catalyst for growth in a system, increasing conflict may be

11. Accommodating (yielding) is a conflict management style that should be avoided because it

12. The most appropriate situation to use accommodating (yielding) as a conflict management

13. Compromising should be the primary goal of those who begin with strong disagreements.

14. Avoiding is always an ineffective conflict management style because it ignores the conflict

15. The collaborating style of conflict management tends to provoke relationship conflict in

16. Hard bargaining is a competitive negotiating strategy. Thus, it should never be used if you

17. Destructive conflict is characterized by dominating, escalating, retaliating, competing, defensive, and

18. Interest-based bargaining attempts to argue interests of all parties first to clarify where everyone stands

CHAPTER 11

MULTIPLE CHOICE

1. A virtual group

2. Virtual groups present challenges for members not typically found in conventional

small groups. These challenges include

3. Media richness theory claims that

4. Research on virtual groups shows that

5. Virtual groups differ from conventional groups in which of the following ways?

6. Benefits of virtual groups include

TRUE-FALSE

1. Asynchronous communication media are those that permit simultaneous, same-time

2. Enriching the virtual group environment is especially important during the latter

3. As virtual groups mature in development, media richness is not as critical because members

6. Some virtual groups are more hybrids; members communicate mostly by electronic means

10. Sarcasm, gentle teasing, or joking may be taken as hurtful or insulting when communicated

11. Audioconferences are rapidly becoming obsolete options for communicating in virtual groups.

NOTE: This sample cooperative exam serves as a prototype for all other exams one

might desire to formulate on text material.

SMALL GROUP FINAL EXAM

(Cooperative)

NAMES:

I. Choose the correct answer or answers for each question. There may be more than one correct

answer for each question. Each question is worth 4 points.

A. Juror #10 (the bigoted man with a cold/flu) played the following informal roles

B. The following jurors used the hard bargaining (competitive) negotiation style

during most of the deliberations:

C. Juror #3 who yelled a lot (final holdout) exhibited which of the following

defensive communication patterns?

D. Of the key ways to promote cooperation and teamwork in groups, which of the

E. Which of the following was a primary leadership style used by juror #8

(the architect)?

F. Which of the following was used by other jurors to gain compliance from the juror #3 (final

holdout juror/man who yells) when the vote was 11-1 for acquittal?

G. Juror #1 (the foreman/coach) had which of the following primary power resources?

H. Which of the following was a form of power exhibited during jury deliberations?

I. Juror #7 (baseball fan) showed communication incompetence because

J. Which of the following were primary informal roles exhibited by the architect (#8)?

K. Juror #11 (watchmaker from Europe) exhibited which of the following informal roles during

the deliberations?

L. Juror #3 (yells a lot/final holdout) demonstrates incompetent communication because

M. The jury has a difficult time reaching a consensus. Which of the following

contribute to the difficulty in reaching a consensus?

N. Juror #4 (the broker with an accent) was primarily

O. Juror #8 (the architect) used which of the following communication styles of conflict

management?

P. Juror #7 (the baseball fan) exhibited which of the following disruptive roles?

Q. Juror #12 (the Advertising man) exhibited which of the following communication styles of

conflict management?

R. Which of the following jurors expressed destructive anger?

S. The jury does not qualify as a team primarily because

4. there was no shared mission and jurors were unequally committed to the task

T. The jury did not handle its very difficult members particularly well. What the other

jurors should have done but di

U. Which of the following jurors used competitive interrupting repeatedly?

II. Identify each statement as TRUE or FALSE. For every FALSE answer provide a reason why it is

false. Each question is worth 4 points.

B. Jurors #3 (man yells a lot), #4 (broker), and #8 (architect) all exhibited primary

behaviors that, based on leader emergence research, make them prime candidates for a

leadership position on the jury. FALSE

C. Juror #1 (the coach) was foreman of the jury. This was an informal, not a formal role.

D. Juror #8 (the architect) focused primarily on the problem (guilt or innocence of the accused)

not the people (personalities of fellow jurors). He thus demonstrated a key element of

E. Juror #3 (final holdout) primarily used the competing, power/forcing style of

conflict management. TRUE

G. Most of the jurors concluded that the woman across the El-tracks could not

have seen the boy kill his father because she had marks on her nose that

indicated she wore glasses and she woul

H. When the architect (juror #8) demonstrated

have risen from his bed and walked down a hallway in 15 seconds, he was identifying a faulty

I. When two jurors began playing tic-tac-toe, the architect became angry and tore up the paper.

These two jurors were exhibiting indifference to the seriousness of the deliberations and to the

J. Juror #2 who was a bank clerk (cough drop guy) was never a leader in the group because he

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K. The jury was guilty of groupthink. FALSE

L. Juror #8 (the architect) is being assertive when he challenges the juror who yells a lot (#3),

FALSE

in favor of guilty, he is playing one of the disruptive informal roles. FALSE

N. The disagreements among jurors, although heated at times, never drifted into destructive

conflict. FALSE

O. When juror #3 (yells a lot) changes his mind and takes the position that a hung jury should be

declared, he is exhibiting an avoiding conflict management strategy. TRUE

P. Jurors #3 (man who yells), #9 (old man), and #10 (bigot) all express verbal contempt for other

jurors at some time during the deliberations. TRUE

GROUP DISCUSSION EXAM #4

(Individual)

NAME:

I. Choose the correct answer or answers for each question. There may be more than one correct

answer for each question. Each question is worth 4 points.

A. Juror #10 (the bigot with cold/flu) exhibited which of the following defensive

communication patterns?

B. Juror #9 (the old man) exhibited which of the following informal roles during

the deliberations?

C. Eleven members of the jury accepted eye witness testimony from the old man and the woman

across the El-tracks even after initial discussion. This is an example of

D. Juror #5 (lived in a slum) had which of the following power resources during

the deliberations?

E. Which of the following strategies were used to gain compliance and extinguish the deviance

itect) during initial deliberations?

II. Identify each statement as TRUE or FALSE. For every FALSE answer provide a reason

why it is false. Each question is worth 4 points.

A. Because juror #3 (man who yells) was highly vocal and almost never quiet, you would expect

VIII. EXPLANATIONS FOR Cooperative Exam IV, Twelve Angry Men

NOTE: Because answers for the Twelve Angry Men exam cannot be

looked up in the text for the correct answers, and because there is

some amount of interpretation necessary to answer each question, I

have provided answers with explanations.

Multiple-Choice

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had any particular zealous cause to impose on other jurors except the main

K. 1, 3—#11 clarified several points of evidence and provided information

forgotten by other jurors (e.g., why would defendant go back and get the

knife?). He was never an isolate or a fighter-controller.

L. 1, 2, 3, 4

throughout (seems to want to find the defendant guilty because his own

M. 1, 2, 3, 4—all four are exhibited repeatedly. Jurors have a difficult time working

together; they spend a lot of time arguing with each other as though the deliberations

were a contest to win.

N. 3—the broker was a great example of a

unless the evidence is convincing, but he is not aggressive in pushing his

point of view and he is never passive. He always speaks his mind directly.

O. 2, 3—#8 accommodates when he offers to change his vote early on if no other

juror votes with him; that is an outright yielding to the group. He mostly

uses collaborating (confrontation and smoothing). He is not competitive; he

a contest to be won, but only an

important decision to be made judiciously. There is no compromise to be made.

P. 1

involved to be an isolate and he generally let others speak and he spoke but

leave.

Q. 2, 3—#12 accommodated by switching back and forth on the vote whenever

pressure was applied. He appeared nervous about conflict and

disagreement and tried to avoid direct confrontation. He mostly watched

unless confronted directly, which made him anxious and ineffectual.

R. 2—#8 expresses anger at one point (with #3 a

seems more aimed at making a point and, though intense, has no duration. It also

seems justified and constructive overall. #3, however,

meets both variables of intensity and duration for destructive anger. #4 and

#6 exhibit only mild anger infrequently (no intensity or duration).

S. 1, 2, 3, 4—not even close to a team; juries aren

are adversarial by nature.

T. 1, 2, 3, 4—steps for dealing with difficult group members.

True-False

A. False—The jury reached a unanimous decision but clearly juror #10 was not

satisfied with the process or outcome and gave no impression that he was

committed to defending the jury decision to outsiders. Juror #3 also was

suspect regarding commitment. He caves in seemingly from exhaustion.