Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
© 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed
with a certain product or service or otherwise on a password-protected website for classroom use.
9. Conflict is always a destructive force in groups. FALSE
10. Since conflict can be an essential catalyst for growth in a system, increasing conflict may be
11. Accommodating (yielding) is a conflict management style that should be avoided because it
12. The most appropriate situation to use accommodating (yielding) as a conflict management
13. Compromising should be the primary goal of those who begin with strong disagreements.
14. Avoiding is always an ineffective conflict management style because it ignores the conflict
15. The collaborating style of conflict management tends to provoke relationship conflict in
16. Hard bargaining is a competitive negotiating strategy. Thus, it should never be used if you
17. Destructive conflict is characterized by dominating, escalating, retaliating, competing, defensive, and
18. Interest-based bargaining attempts to argue interests of all parties first to clarify where everyone stands
CHAPTER 11
MULTIPLE CHOICE
1. A virtual group
2. Virtual groups present challenges for members not typically found in conventional
small groups. These challenges include
3. Media richness theory claims that
4. Research on virtual groups shows that
5. Virtual groups differ from conventional groups in which of the following ways?
6. Benefits of virtual groups include
TRUE-FALSE
1. Asynchronous communication media are those that permit simultaneous, same-time
2. Enriching the virtual group environment is especially important during the latter
3. As virtual groups mature in development, media richness is not as critical because members
6. Some virtual groups are more hybrids; members communicate mostly by electronic means
10. Sarcasm, gentle teasing, or joking may be taken as hurtful or insulting when communicated
11. Audioconferences are rapidly becoming obsolete options for communicating in virtual groups.
NOTE: This sample cooperative exam serves as a prototype for all other exams one
might desire to formulate on text material.
SMALL GROUP FINAL EXAM
(Cooperative)
NAMES:
I. Choose the correct answer or answers for each question. There may be more than one correct
answer for each question. Each question is worth 4 points.
A. Juror #10 (the bigoted man with a cold/flu) played the following informal roles
B. The following jurors used the hard bargaining (competitive) negotiation style
during most of the deliberations:
C. Juror #3 who yelled a lot (final holdout) exhibited which of the following
defensive communication patterns?
D. Of the key ways to promote cooperation and teamwork in groups, which of the
E. Which of the following was a primary leadership style used by juror #8
(the architect)?
F. Which of the following was used by other jurors to gain compliance from the juror #3 (final
holdout juror/man who yells) when the vote was 11-1 for acquittal?
G. Juror #1 (the foreman/coach) had which of the following primary power resources?
H. Which of the following was a form of power exhibited during jury deliberations?
I. Juror #7 (baseball fan) showed communication incompetence because
J. Which of the following were primary informal roles exhibited by the architect (#8)?
K. Juror #11 (watchmaker from Europe) exhibited which of the following informal roles during
the deliberations?
L. Juror #3 (yells a lot/final holdout) demonstrates incompetent communication because
M. The jury has a difficult time reaching a consensus. Which of the following
contribute to the difficulty in reaching a consensus?
N. Juror #4 (the broker with an accent) was primarily
O. Juror #8 (the architect) used which of the following communication styles of conflict
management?
P. Juror #7 (the baseball fan) exhibited which of the following disruptive roles?
Q. Juror #12 (the Advertising man) exhibited which of the following communication styles of
conflict management?
R. Which of the following jurors expressed destructive anger?
S. The jury does not qualify as a team primarily because
4. there was no shared mission and jurors were unequally committed to the task
T. The jury did not handle its very difficult members particularly well. What the other
jurors should have done but di
U. Which of the following jurors used competitive interrupting repeatedly?
II. Identify each statement as TRUE or FALSE. For every FALSE answer provide a reason why it is
false. Each question is worth 4 points.
B. Jurors #3 (man yells a lot), #4 (broker), and #8 (architect) all exhibited primary
behaviors that, based on leader emergence research, make them prime candidates for a
leadership position on the jury. FALSE
C. Juror #1 (the coach) was foreman of the jury. This was an informal, not a formal role.
D. Juror #8 (the architect) focused primarily on the problem (guilt or innocence of the accused)
not the people (personalities of fellow jurors). He thus demonstrated a key element of
E. Juror #3 (final holdout) primarily used the competing, power/forcing style of
conflict management. TRUE
G. Most of the jurors concluded that the woman across the El-tracks could not
have seen the boy kill his father because she had marks on her nose that
indicated she wore glasses and she woul
H. When the architect (juror #8) demonstrated
have risen from his bed and walked down a hallway in 15 seconds, he was identifying a faulty
I. When two jurors began playing tic-tac-toe, the architect became angry and tore up the paper.
These two jurors were exhibiting indifference to the seriousness of the deliberations and to the
J. Juror #2 who was a bank clerk (cough drop guy) was never a leader in the group because he
© 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed
with a certain product or service or otherwise on a password-protected website for classroom use.
K. The jury was guilty of groupthink. FALSE
L. Juror #8 (the architect) is being assertive when he challenges the juror who yells a lot (#3),
FALSE
in favor of guilty, he is playing one of the disruptive informal roles. FALSE
N. The disagreements among jurors, although heated at times, never drifted into destructive
conflict. FALSE
O. When juror #3 (yells a lot) changes his mind and takes the position that a hung jury should be
declared, he is exhibiting an avoiding conflict management strategy. TRUE
P. Jurors #3 (man who yells), #9 (old man), and #10 (bigot) all express verbal contempt for other
jurors at some time during the deliberations. TRUE
GROUP DISCUSSION EXAM #4
(Individual)
NAME:
I. Choose the correct answer or answers for each question. There may be more than one correct
answer for each question. Each question is worth 4 points.
A. Juror #10 (the bigot with cold/flu) exhibited which of the following defensive
communication patterns?
B. Juror #9 (the old man) exhibited which of the following informal roles during
the deliberations?
C. Eleven members of the jury accepted eye witness testimony from the old man and the woman
across the El-tracks even after initial discussion. This is an example of
D. Juror #5 (lived in a slum) had which of the following power resources during
the deliberations?
E. Which of the following strategies were used to gain compliance and extinguish the deviance
itect) during initial deliberations?
II. Identify each statement as TRUE or FALSE. For every FALSE answer provide a reason
why it is false. Each question is worth 4 points.
A. Because juror #3 (man who yells) was highly vocal and almost never quiet, you would expect
VIII. EXPLANATIONS FOR Cooperative Exam IV, Twelve Angry Men
NOTE: Because answers for the Twelve Angry Men exam cannot be
looked up in the text for the correct answers, and because there is
some amount of interpretation necessary to answer each question, I
have provided answers with explanations.
Multiple-Choice
© 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed
with a certain product or service or otherwise on a password-protected website for classroom use.
had any particular zealous cause to impose on other jurors except the main
K. 1, 3---#11 clarified several points of evidence and provided information
forgotten by other jurors (e.g., why would defendant go back and get the
knife?). He was never an isolate or a fighter-controller.
L. 1, 2, 3, 4
throughout (seems to want to find the defendant guilty because his own
M. 1, 2, 3, 4---all four are exhibited repeatedly. Jurors have a difficult time working
together; they spend a lot of time arguing with each other as though the deliberations
were a contest to win.
N. 3---the broker was a great example of a
unless the evidence is convincing, but he is not aggressive in pushing his
point of view and he is never passive. He always speaks his mind directly.
O. 2, 3---#8 accommodates when he offers to change his vote early on if no other
juror votes with him; that is an outright yielding to the group. He mostly
uses collaborating (confrontation and smoothing). He is not competitive; he
a contest to be won, but only an
important decision to be made judiciously. There is no compromise to be made.
P. 1
involved to be an isolate and he generally let others speak and he spoke but
leave.
Q. 2, 3---#12 accommodated by switching back and forth on the vote whenever
pressure was applied. He appeared nervous about conflict and
disagreement and tried to avoid direct confrontation. He mostly watched
unless confronted directly, which made him anxious and ineffectual.
R. 2---#8 expresses anger at one point (with #3 a
seems more aimed at making a point and, though intense, has no duration. It also
seems justified and constructive overall. #3, however,
meets both variables of intensity and duration for destructive anger. #4 and
#6 exhibit only mild anger infrequently (no intensity or duration).
S. 1, 2, 3, 4---not even close to a team; juries aren
are adversarial by nature.
T. 1, 2, 3, 4---steps for dealing with difficult group members.
True-False
A. False---The jury reached a unanimous decision but clearly juror #10 was not
satisfied with the process or outcome and gave no impression that he was
committed to defending the jury decision to outsiders. Juror #3 also was
suspect regarding commitment. He caves in seemingly from exhaustion.
