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Chapter 1
MULTIPLE-CHOICE
1. When we assume that everyone has the same meaning for a word, this is called
2. Asian cultures are typically
3. Status and connection dimensions of conversations typically produce different
expectations and communication patterns, such as
4. The We-not-Me orientation of the communication competence model means that
5. Hindsight bias is
6. Ethical standards for determining competent communication include
7. Nonverbal communication
8. When one group member says to another in a frustrated tone of voice,
"Your report must be on my desk tomorrow," she/he
9. Effectiveness of our communication as one variable of competent communication
10. Commitment is one of the general ways to improve your communication competence in
groups. This commitment means
11. The gender similarities hypothesis argues that
12. Given Tannen's perspective on gender differences in communication, what would you expect to find
regarding salary negotiation and gender?
13. Which of the following contributes strongly to grouphate?
a. Egocentric bias
b. Frequent meetings that accomplish little.
c. Conducting group meetings incompetently
d. Social loafing of some members
14. Which of the following is a difference between small groups and large
organizations? There is
15. A group
16. The individualism-collectivism continuum is an important dimension
for comparing cultures. According to research, the following can be said
regarding this continuum:
© 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed
with a certain product or service or otherwise on a password-protected website for classroom use.
a. senders transmit information to receivers but not vice versa
b. senders and receivers enter into a relationship any time they communicate
c. communication involves both content and relationship dimensions of
messages
d. each party to the communication acts as either a sender or a receiver but not
both
18. In mixed-sex groups, the following patterns of communication usually occur:
19. Which of the following are essential values that should serve as ethical guides for our
communication
in groups?
20. Communication competence is
21. A competent communicator exhibits a sensitivity to the needs of the group during the norming
periodic phase of development by
TRUE-FALSE
1. Communication appropriateness is defined as how well the group
xplanation for gender differences in communication should replace
3. Ethical standards for competent communication of honesty, respect, fairness, choice, and
4. The United States is an individualist culture. As such, levels of conformity to
5. When you assume that other group members have the same meaning for a
word as you do without checking to see if differences exist, this is called a
7. We tend to overestimate our prior knowledge on a subject such as group communication once we
8. If groups are to succeed, individual goals and agendas should be of secondary, not
9. Communication competence in groups necessitates behavior that is both effective and
a judgment of
, natural, communication capabilities that the person is
11. Communication becomes inappropriate if it violates rules and expectations of the group
when such violations could have been avoided without sacrificing a goal by choosing
13. One of the difficulties with communicating in virtual groups is the absence of
© 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed
with a certain product or service or otherwise on a password-protected website for classroom use.
16. To be effective you have to combine knowledge with skill. TRUE
17. A dyad is another name for a group. FALSE
18. Grouphate is a problem in all groups. FALSE
19. Communication can solve all problems in groups if group members would simply try hard
23. Assuming that everyone has the same meaning for a word and not checking to see if
24. Mixed messages occur when there is positive verbal and negative nonverbal communication,
25. The two main variables that define communication competence are effectiveness and
26. You communicate via e-mail with a friend in another country. This is an example of a
27. You are at the beach working on developing a nice case of skin cancer for your later years.
You ask three strangers sitting next to you if they would each like to have a Coke from your
cooler. They say yes, take a coke, and return to their beach blankets and become sun
29. Research shows that one of the biggest challenges facing virtual groups with members from various
30. Both verbal and nonverbal communication can be ambiguous, resulting in serious
