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Chapter 13
1. When you listen to the dialogue in a movie you are doing appreciative listening.
_B__2. Probes are
A. questions an active listener asks to get more information to better explain ideas that are
unclear
B. questions an active listener asks to get more information so the listener can more fully
understand the speaker
C. an active listening technique in which the listener repeats back what the other person
said word for word
D. questions an active listener asks to see if the listener's understanding of the speaker is
accurate
E. an active listening technique that involves the listener saying what he or she understands
the speaker to mean or feel
