Chapter 8: Working with the Group as the “Second Client”
Please note that the items marked with a “w” are also available as interactive Tutorial Quizzes on
1. w Cohesion refers to: (p. 193)
2. The first phase of the group development, according to Bennis and
Shepard (1956), is marked by a preoccupation of group members with
issues involving authority. This phase is the: (p. 197)
3. The norms, taboos, rules, and member roles that guide the generally
accepted ways of acting within the group are the: (p. 222)
4. A metaphor used to illustrate a system’s capacity for growth and emergent
behavior, encompassing a process in which a system transcends itself
and creates something new that is more than just the simple sum of its
parts, is: (p. 193)
5. w The formal or informal rules, roles, communication patterns, rituals, and
procedures developed by the group members to facilitate the work of the
group are the: (p. 196)
6. A term used by Lewin to describe a stage in the change process at which
a person is in balance with his or her social environment (p. 194)
True or False Questions