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Indicate whether the statement is true or false.
Define and explain some of the ethical issues that confront listeners
1. As speakers, we need to think about listening because we are trying to have people listen to us and can help them listen
in a more productive way.
a. True
b. False
2. When taking notes, one effective strategy is to try to write every word the speaker says.
a. True
b. False
3. Concept maps are easiest to create on a laptop or computer.
a. True
b. False
4. If you have a good memory, you don’t need to take notes.
a. True
b. False
5. Hearing requires that you listen.
a. True
b. False
6. If you retained little of the speech the moment it ended, you most likely listened to the speech.
a. True
b. False
7. “Why does this person care about this topic?” is a question we ask ourselves when we are engaging in passive listening.
a. True
b. False
8. When you give a speech, you are taking “a turn” in a larger dialogue.
a. True
b. False
9. When we focus on generating a counterargument or internal objection to every point a speaker makes, we risk
misunderstanding the arguments and refuting the wrong things.
a. True
b. False
Develop strategies for giving effective, constructive feedback
10. Even constructive criticism that we know is legitimate can provoke negative feelings.
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a. True
b. False
11. When asked to give feedback on a speech, critical listeners are able to say something evaluative about the speech, such
as “Here’s the point that worked best.”
a. True
b. False
12. Some examples of cue words are “first,” “next,” and “finally.”
a. True
b. False
13. Good listening is a critical part of an ethically robust civic and community life.
a. True
b. False
14. Active and critical listeners realize that the point of the person’s speaking is not to present a perfect appearance or
delivery but to share ideas and arguments.
a. True
b. False
15. Being open to an idea to see how it may fit with your beliefs and values will force you to change.
a. True
b. False
16. When we hold unrealistic assumptions, they can act as a mental filter that transforms criticism into negative feelings.
a. True
b. False
17. When you listen to a speech, you engage in the ideas of the speech.
a. True
b. False
18. Critical listeners do not let their personal opinions of the speaker determine their evaluation of the speech.
a. True
b. False
19. You can take effective notes without translating what is said into ideas.
a. True
b. False
20. Active listening seeks to find the meaning and relevance of what is being said.
a. True
b. False
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Identify obstacles to listening, and how to avoid them
21. Listening takes mental effort.
a. True
b. False
22. When someone is a passionate advocate of a cause, they are more apt to do a good job of listening and paying
attention to the arguments of people on the other side.
a. True
b. False
Evaluate which note-taking techniques work best for you
23. Good listeners are often also good note-takers.
a. True
b. False
24. Regardless of the type of listening you’re engaged in, you should offer the same type of feedback.
a. True
b. False
25. When asked to give feedback on a speech, active listeners usually say only something about themselves, such as “I felt
like it was interesting.”
a. True
b. False
26. Critical feedback is an important tool for improving the skills of both the listener and the speaker.
a. True
b. False
27. Constructive criticism not only should describe how improvements can be made but also point out what worked well.
a. True
b. False
28. One can hear a speech but not listen to it.
a. True
b. False
29. Worrying about an upcoming exam is an example of an external distraction to critical listening.
a. True
b. False
30. If you’re a member of an audience and are visibly distracted from listening, you don’t have to worry because your
distracted behavior can’t affect the speaker’s ability to present his or her speech.
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a. True
b. False
31. Verbal signals can help a listener know the structure of the speech for better note taking.
a. True
b. False
32. Because most of us have been taught the limits and unfairness of stereotypes, we don’t have to worry about
stereotyping people.
a. True
b. False
33. Audience members have an ethical obligation to listen carefully and critically because of the reciprocal relationship
between speaker and audience.
a. True
b. False
Contrast passive, active, and critical listening and their uses
34. Passive listening does not actively engage the ideas or arguments of a speaker.
a. True
b. False
35. Speakers will tend to take general feedback as seriously as they do the most thoughtful and detailed criticism.
a. True
b. False
36. Passive listening will not provide any useful feedback for the speaker.
a. True
b. False
37. Audience members can practice good turn-taking by keeping questions and feedback short and concise.
a. True
b. False
Distinguish between hearing and listening
38. Listening and hearing are the same thing.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
39. Ethical listening means _______________.
a. listening with an open mind
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b. attempting to give the most charitable reading possible of what others are saying
c. giving others the benefit of the doubt before arguing with them
d. listening with an open mind and giving others the benefit of the doubt before arguing with them
e. all of these choices
40. “I like action movies over romantic comedies.” This statement is an example of __________.
a. a preference
b. an evaluation
c. both a preference and an evaluation
d. a category
e. none of these choices
41. Which of the following descriptions fits with your textbook’s explanation of good listening?
a. attention is focused elsewhere so you do not hear
b. registering individual words and sentences but not thinking about what you are hearing
c. actively think about the concepts you are hearing
d. all of these choices are correct
e. none of these choices is correct
Contrast passive, active, and critical listening and their uses
42. Because public speaking is a dialogue between the speaker and the audience, why might passive listening be
problematic during public speaking?
a. It can be rude to the speaker.
b. It makes the experience boring to the listener.
c. The listener won’t be able to produce meaningful questions.
d. all of these choices are correct.
e. none of these choices are correct
43. Respecting the communication forum means __________.
a. fairly allocating feedback time (i.e., not taking all of the available time)
b. not disrupting the communication event
c. taking careful notes
d. all of these choices
e. none of these choices
44. Ellen is late to her public speaking class and waits until her classmate finishes speaking before entering the room.
Ellen is demonstrating which of the following ethical components of listening?
a. respecting the forum
b. being ready to listen
c. practicing good turn-taking
d. visibly paying attention
e. none of these choices are correct
45. Your textbook mentions all of the following as solutions to overcoming a distraction that is built into the setting
except:
a. focus by taking notes
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b. silently acknowledge the noise and then redirect your attention to the speaker
c. leave the room
d. ask lots of questions
e. all of these choices
Distinguish between hearing and listening
46. When you hear a speech in another language that you do not know, it is accurate to say __________.
a. you heard the speech
b. you listened to the speech
c. you understood the speech
d. all of these choices
e. none of these choices
47. All of the following ideas are offered by your textbook as a way to help make sense of a speech except:
a. concentrate
b. take notes
c. make mental summaries
d. record the speech on your phone
e. all of these choices are offered
48. An active listener generally provides what kind of feedback for the speaker?
a. something about the audience member, such as “I thought the speech was interesting”
b. something descriptive about the speech itself, such as “these were the main points”
c. something evaluative about the speech, such as “this was the most persuasive argument”
d. active listening cannot produce any feedback
e. none of these choices
Develop strategies for giving effective, constructive feedback
49. When providing effective feedback, you should __________.
a. criticize the person
b. speak in generalities
c. focus on what can be changed
d. provide comments only regarding the weaknesses
e. all of these choices
50. A critical listener generally provides which of the following kinds of feedback for the speaker?
a. something about the audience member, such as “I thought the speech was interesting”
b. something descriptive about the speech itself, such as “these were the main points”
c. something evaluative about the speech, such as “this was the most persuasive argument”
d. critical listening cannot produce any feedback
e. none of these choices
Identify obstacles to listening, and how to avoid them
51. Some obstacles to listening are internal and occur in your “mental zone.” Your textbook mentions which of the
following as an example of an internal distraction?
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a. being preoccupied
b. preconceptions about the topic
c. personal objections
d. all of these choices
e. none of these choices
52. Your textbook mentions two benefits of good listening as members of the public. One is that we can understand the
arguments of those with whom we may disagree. The other is that_____.
a. good listening skills create a more polite society
b. good listening skills counteract the confusion when deciding difficult public issues
c. good listening skills make us more informed
d. good listening skills help us argue more passionately
e. none of these choices
53. In regard to listening, the audience’s responsibility is to __________.
a. provide enough organizational structure so the audience can know the point of what is being said
b. pay enough attention to make something meaningful out of what is being said
c. research the speaker’s topic ahead of the speech
d. pay attention only to what they are interested in.
e. none of these choices
54. Which of the following is an unrealistic assumption that can prevent us from responding positively to criticism and
learning to improve?
a. Everyone should like me.
b. People who criticize me don’t like me.
c. I don’t make mistakes.
d. Criticizing my work demeans me as a person.
e. all of these choices are correct
Define and explain some of the ethical issues that confront listeners
55. As a speaker, the knowledge of listening is useful and important because __________.
a. it can help us better prepare to engage with the audience
b. it can help us construct our speech in a way that helps the audience listen
c. it can help us understand barriers to listening the audience faces
d. all of these choices
e. none of these choices
Evaluate which note-taking techniques work best for you
56. Your textbook suggests which of the following techniques as possible note-taking methods?
a. making an outline
b. indicating the relationship between ideas with arrows and lines
c. commenting on the concepts and arguments in the speech using the two-column Cornell System
d. using a concept map to diagram connections among concepts or arguments
e. all of these choices
57. A passive listener generally provides what kind of feedback for the speaker?
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a. something about the audience member, such as “I thought the speech was interesting”
b. something descriptive about the speech itself, such as “these were the main points”
c. something evaluative about the speech, such as “this was the most persuasive argument”
d. passive listening cannot produce any feedback
e. none of these choices
58. When giving constructive feedback, using ‘I statements’ can help you to _______________.
a. focus on what can be changed
b. be specific
c. be communication sensitive
d. criticize speeches, not people
e. all of these choices are correct
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Answer Key
1. True
2. False
3. False
24. False
25. False
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38. False
39. e
50. c
51. d
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58. c