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Indicate whether the statement is true or false.
1. We should use you language to express our emotions to others.
a. True
b. False
2. Social aggression is rare among young girls.
a. True
b. False
3. Parents who emphasize deep acting teach children to control their outward behaviors, not necessarily their inner
feelings.
a. True
b. False
4. When expressing emotions, it is best to be as general as possible.
a. True
b. False
5. Expressing feelings is always advisable.
a. True
b. False
6. The organismic view regards emotions as instinctual responses to physiological arousal caused by external stimuli.
a. True
b. False
7. We respond differently to the same phenomenon depending on the meaning we attribute to it.
a. True
b. False
8. People may be alienated from their emotions or unclear about what they feel if they are experiencing multiple emotions
at once.
a. True
b. False
9. The cognitive labeling view of emotions regards emotions as instinctual responses to external stimuli.
a. True
b. False
10. Before we can communicate emotions effectively, we must first identify what we feel.
a. True
b. False
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11. According to the cognitive labeling view of emotions, language allows us to move from experience to interpretation.
a. True
b. False
12. Many scholars think that few emotions are socially constructed.
a. True
b. False
13. Emotional intelligence is the ability to listen supportively when other people share their feelings.
a. True
b. False
14. Feeling rules define the emotional meaning of situations.
a. True
b. False
15. The interactive view of emotions rests on three key concepts: framing rules, feeling rules, and emotion work.
a. True
b. False
16. According to Daniel Goleman, people who have high emotional intelligence (EQ) are more likely than people with
lower EQ to create satisfying relationships, to be comfortable with themselves, and to work effectively with others.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
17. Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In
addition, he believes that if he fails the course, he will be expelled from the university, and he will never succeed in life.
Morgan is suffering from which fallacy?
a. Perfection
b. Overgeneralization
c. Helplessness
d. Taking responsibility for others
e. Fear of catastrophic failure
18. The ________ view of emotions is also called appraisal theory.
a. organismic view
b. cognitive labeling
c. interactive
d. virtual
e. perceptual
19. Which statement about social media and expressing emotions is correct?
a. Social media prevent us from experiencing and expressing feelings.
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b. We are usually more inhibited by social norms when communicating with others in online contexts.
c. We are more likely to communicate socially inappropriate feelings when we are anonymous online.
d. The reasons we may choose not to disclose emotions online are totally different than reasons not to express
emotions in face-to-face interactions.
e. People tend to prefer to express emotions face-to-face rather than online because it is easier.
20. The concept of emotional intelligence was first introduced by
a. John Gray.
b. Julia Wood.
c. Daniel Goleman.
d. Carol Saarni.
e. Paul Ekman.
21. All of the following are reasons why we may refrain from expressing emotions EXCEPT:
a. social expectations.
b. self-protection.
c. protecting others.
d. social and professional roles.
e. fatigue.
22. The ________ view of emotions posits this model: stimulus > physiological response > emotion.
a. organismic
b. cognitive labeling
c. interactive
d. virtual
e. perceptual
23. According to the cognitive labeling view of emotions, what occurs first?
a. External event
b. Physiological response
c. Label for response
d. Interpreted emotion
e. Perception of event
24. Which statement provides good advice for listening supportively to someone who is sharing emotions?
a. Try to solve the other person’s problems for him or her.
b. Make general statements such as “Time heals all wounds.”
c. Use paraphrasing to show that you understand how the other person feels.
d. Only agree to discuss the issue if you approve of his or her feelings.
e. Help the person make his or her feelings go away.
25. A common form of expressing feelings INEFFECTIVELY is
a. using genuine emotional language.
b. speaking in generalities.
c. owning feelings.
d. using I language.
e. relying on concrete terms.
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26. “Memorial Day parades are patriotic, yet sad events,” is an example of a(n) ________ rule.
a. feeling
b. emotion
c. framing
d. cognitive
e. social
27. We are most likely to engage in emotion work when we
a. think what we are feeling is inappropriate.
b. want to feel more deeply than we do.
c. don’t feel anything.
d. are unsure of how we feel.
e. have strong emotional reactions to events.
28. Learning to feel what our families and culture say we should feel is
a. surface acting.
b. emotional intelligence.
c. cognitive shaping.
d. deep acting.
e. feeling rehearsal.
29. What involves controlling the outward expression of emotion?
a. Surface acting
b. Emotional intelligence
c. Cognitive shaping
d. Deep acting
e. Feeling rehearsal
30. According to the perceptual view of emotions, what occurs right before the response?
a. External event
b. Physiological response
c. Label for response
d. Interpreted emotion
e. Perception of event
31. According to the perceptual view of emotions, what occurs second?
a. External event
b. Physiological response
c. Label for response
d. Interpreted emotion
e. Perception of event
32. Edwina feels a knot in her stomach when she receives a low grade on her exam. She noticed the knot and thought it
was evidence of anxiety. This situation illustrates
a. an obsession with “should”.
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b. helplessness.
c. the cognitive labeling view of emotions.
d. the perceptual view of emotions.
e. the emotional view of emotions.
33. “Stop bothering me!” and “I feel we should work as a team” are examples of
a. emotional investments.
b. irrational beliefs.
c. social values.
d. concretely identifying emotions.
e. counterfeit emotional language.
34. According to Albert Ellis, debilitating feelings are often caused by
a. emotional investments.
b. irrational thinking.
c. incoherent assumptions.
d. concretely identifying emotions.
e. counterfeit emotional language.
35. Researchers who have studied emotions agree that which of the following plays a part in our emotional lives?
a. Physiology
b. Perceptions
c. Social experience
d. Language
e. All of these are correct.
36. According to the cognitive labeling view of emotions, what occurs second?
a. External event
b. Physiological response
c. Label for response
d. Interpreted emotion
e. Perception of event
37. Define the concept of emotional intelligence and explain why it may be especially beneficial in a workplace
environment. Be sure to incorporate a specific example to illustrate your response.
38. Explain and describe feeling rules.
39. Explain and describe the differences between deep acting and surface acting.
40. Define and explain the steps in the rational-emotive approach to feelings. Organize your essay around a concrete
example that allows you to show how each step of the approach works in practice.
41. Explain and describe the cognitive labeling view of emotions.
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42. Provide an illustration of a specific emotional reaction. Then explain the emotional reaction using two different
theories of emotions discussed in Chapter 7. Finally, provide an argument for which of the two theories offers a better
explanation of the emotional reaction.
43. Explain and describe framing rules.
44. Describe the four major reasons why people might choose not to express their emotions.
45. Explain and describe the perceptual view of emotions.
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Answer Key
1. False
2. False
3. False
15. True
16. True
17. e
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26. c
27. a
36. b
37. Emotional intelligence can be defined as the ability to recognize which feelings are appropriate in which situations and
the skill to communicate those feelings effectively. It may be beneficial in the workplace because, among other things,