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Indicate whether the statement is true or false.
1. Both men and women appreciate metacommunication, but women tend to appreciate it more when there is no conflict
to be resolved.
a. True
b. False
2. Psychological noise is interference in our environments, such as noises made by others, overly dim or bright lights,
spam and pop–up ads, extreme temperatures, and crowded conditions.
a. True
b. False
3. It is impossible to avoid communicating when we are with others.
a. True
b. False
4. Self-actualization is the need that humans generally try to address first.
a. True
b. False
5. The transactional model of interpersonal communication emphasizes the dynamism of interpersonal communication
and the multiple roles people assume during the process.
a. True
b. False
6. The majority of our interactions involve I–It communication.
a. True
b. False
7. Interpersonal communication is both selective and systemic.
a. True
b. False
8. In I–It communication, we do not acknowledge the humanity of other people; we may not even affirm their existence.
a. True
b. False
9. The transactional model recognizes that noise is absent throughout interpersonal communication.
a. True
b. False
10. The content meaning of an utterance is the literal, denotative meaning.
a. True
b. False
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11. The early linear communication models showed communication as a one-way flow and had no serious shortcomings.
a. True
b. False
12. Every utterance contains either content meaning or relationship meaning.
a. True
b. False
13. The likelihood of meeting the needs Maslow discussed depends on our ability to participate effectively in a very
diverse social world.
a. True
b. False
14. Communication is considered interpersonal only when it occurs between just two people.
a. True
b. False
15. Appropriately adapted communication is sensitive to goals, contexts, and other people.
a. True
b. False
16. Online communication is irreversible just as face-to-face communication is.
a. True
b. False
17. Engaging in a dual perspective allows us to understand how someone else thinks and feels.
a. True
b. False
18. Humans generally do not focus on higher (more abstract) needs until more basic needs are first met.
a. True
b. False
19. There are three dimensions of relationship meaning: responsiveness, affection, and power.
a. True
b. False
20. Physiological noise is distraction caused by hunger, fatigue, headaches, medications, and other factors that affect how
we feel and think.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
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21. An example of physiological noise is
a. puppies.
b. being preoccupied with a problem.
c. cigarettes.
d. fatigue.
e. poor sound.
22. When communicating online, many people use ________ to communicate nonverbal information.
a. monitoring
b. emoticons
c. conveyors
d. illustrators
e. distortion
23. Jenema is walking in a mall and a homeless person approaches her and asks for money. Jenema keeps walking without
speaking to or looking at the person. The relationship between Jenema and the homeless person is
a. I–You.
b. I–Thou.
c. I–It.
d. I–Me.
e. I–Us.
24. Mariko used so much jargon in her presentation that most people in the audience couldn’t understand her. This is an
example of what kind of noise?
a. Preoccupied
b. Physical
c. Physiological
d. Psychological
e. Semantic
25. Jen and Mark are happily married. Recently, Mark had an affair. He tells Jen about his infidelity, and she is deeply
hurt by his actions. It doesn’t matter what Mark says to her, she is very upset and cannot get over his betrayal. This is
indicative of how interpersonal communication is
a. unintentional.
b. processual.
c. transactional.
d. unrepeatable.
e. not a panacea.
26. According to research discussed in Chapter 1, for intimates, talking about a vision of a shared future is
a. one of the most powerful ties that link people.
b. uncommon in romantic relationships.
c. common in romantic relationships but not friendships.
d. inappropriate for professional settings.
e. harmful for most interpersonal relationships.
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27. Which model of communication views communication as flowing only in one direction, from sender to receiver?
a. Transactional
b. Linear
c. Relational
d. Interactive
e. Metacommunicative
28. Manjeet notices that she is the only person who has not spoken in a group conversation. She reminds herself to be
involved and to show she’s interested in the group’s talk, so she speaks up. Manjeet’s noticing and changing her
communication to be more effective in the situation is an example of
a. irreversibility.
b. monitoring.
c. person-centeredness.
d. systemic thinking.
e. content-level meaning.
29. The ________ model of interpersonal communication is most accurate because it emphasizes the multiple roles that
people take during the communication process.
a. transactional
b. linear
c. dual perspective
d. metacommunicative
e. interactive
30. The author of your text argues that
a. self-actualization needs must be satisfied before we can address other needs through communication.
b. self-esteem needs are influenced by individuals’ interpersonal communication skills.
c. belonging needs are not essential to everyone, as some individuals don’t need others to enjoy life.
d. only physical needs can be met by communicating with others.
e. safety needs cannot be met through communication.
31. Miguel tries to concentrate during a class lecture, but he can’t get his mind off a personal problem. His preoccupation
with his personal problem is an example of ________ noise.
a. psychological
b. physical
c. semantic
d. syntactic
e. behavioral
32. Love would be placed in which level of Maslow’s Hierarchy of Needs?
a. Self-actualization
b. Safety
c. Belonging
d. Self-esteem
e. Physical
33. According to the book, all of the following are guidelines for interpersonal communication competence EXCEPT:
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a. Develop a range of skills.
b. Adapt communication appropriately.
c. Engage in dual perspective.
d. Encourage your imagination.
e. Commit to ethical communication.
34. An example of psychological noise is
a. poor health.
b. being preoccupied with a problem.
c. cigarette smoke in a crowded room.
d. fatigue.
e. poor sound.
35. Monica and Chandler have an argument over whose turn it is to do clean their house. In the heat of the argument,
Chandler calls Monica a “slob.” Then, Monica calls Chandler a “self-centered moron.” Later, after they have made up,
Chandler tries to apologize to Monica. However, Monica is still hurt and complains that no matter what Chandler says
now he must have meant what he said. According to the communication principles, Chandler doesn’t realize that
a. interpersonal communication is unrepeatable.
b. interpersonal communication is irreversible.
c. interpersonal communication is complicated.
d. interpersonal communication is inescapable.
e. None of these choices are correct.
36. Which psychologist first described the hierarchy of five human needs?
a. Wilbur Schramm
b. Claude Shannon
c. Abraham Maslow
d. Warren Weaver
e. Julia Wood
37. Zach says to his friend, “I meant that as a sarcastic remark, not as a comment on you at all.” Zach’s statement is an
example of
a. metacommunication.
b. emoticons.
c. conveyors.
d. illustrators.
e. distortion.
38. Linnea’s parents praise her for earning high marks in her first year in college. Linnea’s parents are addressing her
________ needs.
a. self-actualization
b. safety
c. belonging
d. self-esteem
e. physical
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39. In which level of communication do people acknowledge one another as people but don’t fully engage each other as
unique individuals?
a. I–It communication
b. I–You communication
c. I–Thou communication
d. I–Me communication
e. I–Us communication
40. Communication about communication is
a. Metacommunication.
b. channel.
c. noise.
d. impersonal.
e. linear communication.
41. Briefly describe the eight principles of interpersonal communication.
42. Describe the four kinds of noise and give examples of each kind of noise.
43. The author of your textbook states that interpersonal communication involves ethical choices. Define ethics and
explain why interpersonal communication involves ethical choices, especially in relation to other interpersonal
communication principles.
44. Define the relational level of meaning in interpersonal communication. Describe and provide an example of each
dimension of relational-level meanings.
45. Write out the textbook definition of interpersonal communication. Using a personal example, explain the various parts
of the definition.
46. Briefly describe each of the three models of interpersonal communication discussed in the text and identify the
strengths and limitations of each model.
47. The author of your textbook argues that the likelihood of meeting Maslow’s needs depends on one important ability.
Identify this ability and explain why it is important to life in a diverse society.
48. Choose three of the principles of interpersonal communication stated in the text. Use personal experiences to explain
why you agree or disagree with them.
49. What are some guidelines for interpersonal communication competence?
50. Compare and contrast what happens in one of your I–You relationships with what happens in one of your I–Thou
relationships.
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Answer Key
7. True
8. True
9. False
10. True
17. True
18. True
19. True
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26. a
27. b
34. b
35. b
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