Instructor’s Manual and Test Bank for Essentials of Human Communication, Eighth Edition
CHAPTER 6: INTERPERSONAL COMMUNICATION AND CONVERSATION
Multiple Choice Questions
1)
Which of the following statements is generally true about interpersonal communication?
A)
It occurs between two people who have a relationship.
B)
It is not contingent on a relationship between the people interacting.
C) It can be synonymous with intrapersonal communication.
D)
It occurs among 3 or more people.
2)
The more impersonal the interaction between people, the more likely they will
A)
respond to each other as unique individuals.
B) respond to each other according to societal rules.
C) establish conversation rules unique to the interaction.
D)
begin self-disclosing quickly.
3)
In which of the following situations would the rules of society most likely govern the interaction?
A)
a parent asking children about their homework assignments
B)
a friend asking for a ride to school
C)
strangers conversing with each other as they stand in line for tickets to a movie
D)
coworkers talking over drinks after a hectic workday
4)
Kimberly has a tendency to omit the opening stage of conversations in her workplace. She tends to just
jump into a conversation without any type of greeting. Kimberly’s omission of the greeting
A)
is a good example of phatic communication.
B)
may cause her coworkers to feel uncomfortable and throw them off guard.
C)
probably goes unnoticed.
D)
is appropriate for the situation.
5)
Which of the following sequences accurately depicts the five stages of conversation?
A)
feedforward, turn-taking, business, feedback, follow-up
B) opening, business, feedback, turn-taking, closing
C) opening, feedforward, business, feedback, closing
D)
feedforward, feedback, dialogue, turn-taking, follow-up
6)
Statements such as, “I’m going to tell you something because I consider you a friend,” and “Please
listen to everything I have to say before you respond” are most appropriately made in which stage of
conversation?
A)
feedforward C)
opening
B)
business D)
dialogue
7)
Generally, which stage of the conversation process includes the substance of the conversation?
A)
business C)
dialogue
B)
feedforward D)
feedback
8)
Artemis and Diana are engaged in a conversation about global warming. After Artemis speaks at
length about the importance of the issue, Artemis says to Diana, “You think this is important too, right?”
Artemis has used a __________ cue.
A)
turn-maintaining C)
turn-denying
B)
turn-yielding D)
turn-requesting
9)
After listening to Porter talk on and on about how hard his communication theory class is, Pepper
finds an opening in the conversation and says, “Porter, I have something to say.” Pepper is using a
__________ cue.
A)
turn-requesting C)
back-channeling
B)
turn-yielding D)
turn-denying
10)
Interruptions, in contrast to back-channeling cues, are attempts to take over the role of the
A)
listener. C)
channel.
B)
speaker. D)
message.
11) In dialogue, each person is both
A)
evaluator and sender. C)
sender and receiver.
B)
receiver and evaluator. D)
speaker and sender.
12)
Which of the following statements about monologic and dialogic communication is true?
A)
Monologic communication is usually preferable to dialogic communication.
B)
Dialogic communication involves striving for empathy and mutual understanding.
C) Monologic communication is preferable in stressful situations.
D)
Monologic communication is preferable in non-stressful situations.
13)
Robert is not prepared for the discussion in history class this morning. Every time the history
instructor asks the class a question, Robert looks down and avoids eye contact with the instructor. Robert
is
displaying __________ cues.
A)
turn-yielding C) turn-denying
B)
turn-requesting D) turn-maintaining
14)
This principle of conversations explains the need of varying the conversation depending on the people
involved, the topic, and the context:
A)
principle of immediacy
B)
principle of politeness
C)
principle of flexibility
D)
principle of dialogue
15)
Caitlyn is always willing to confirm another person’s importance by understanding how important their
time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn
demonstrating?
A)
tact B) generosity
C) agreement D) sympathy
16)
According to the text, which of the following is an appropriate topic for small talk?
A)
highly controversial topics
B) topics that will arouse deep emotions
C)
lengthy, complex conservations.
D)
a brief interaction in an elevator.
17) Lillian is ___________________ when she expresses her regret and sorrow for what she did to her best
friend Mansour and admits the wrongdoing was her fault.
A)
apologizing
B)
engaging in other-orientation
C)
engaging in problem solving
D)
engaging in problem analysis
18)
Which of the following is NOT one of the guidelines for effective apologies?
A)
Admit wrongdoing.
B)
Justify your behavior by mentioning that everyone does it or that others have done worse.
C)
Avoid excuses.
D)
Give assurance that it will not happen again.
19)
According to your text, when Aisha says to her best friend, “Where did you get that watch? I love
it!” she is
A)
praising.
B)
complimenting.
C)
critiquing.
D)
asserting.
20)
When Manny compliments Matthew on his great oral presentation, Matthew replies, “It was nothing,
175
Instructor’s Manual and Test Bank for Essentials of Human Communication, Eighth Edition
anyone could have done that.” Matthew’s response to Manny’s compliment is an example of
A) minimizing. C) retracting.
B) accepting. D) verbalizing.
True/False Questions
1)
Asking a gas station attendant for directions is NOT considered interpersonal communication.
2)
The most common nonverbal greeting, especially in business, is the handshake.
3)
The fourth step of the conversation, the feedback stage, is the reverse of the opening.
4)
The closing stage of a conversation often reveals how satisfied those taking part were with the
conversation.
5)
Both speakers and listeners may offer turn-taking cues in conversations.
6)
Turn-requesting cues let the speaker know that you would like to say something and take a turn as
speaker.
7) Back-channeling cues are used to communicate various types of information back to the speaker
without assuming the role of speaker.
8)
Turn-maintaining cues do NOT allow you to communicate your wish to maintain the role of speaker.
9)
Dialogic communication is communication in which people exhibit respect and concern for one
another.
10)
Immediacy does NOT provide a sense of togetherness, of oneness, between speaker and listener.
11) Effective conversationalists need to be flexible.
12)
Small talk only happens in person and not in computer-mediated communication.
Completion Questions
1)
The five stages of conversation are
__________, feedforward, __________, __________, and
closing.
2)
Reflecting back on the conversation is most appropriate during the
____________ stage.
3)
The principle of
__________ suggests that participants in face–to-face conversation should exchange
roles of speaker and listener frequently throughout the interaction.
4) The speaker cues, in a conversation, usually begin with
__________ cues.
__________ cues and progress to
5) According to the principle of dialogue,
communication.
__________ communication is preferable to __________
6) __________ refers to the joining of the speaker and the listener to create a sense of togetherness.
7)
A
__________ compliment is one that is NOT completely positive.
8)
A
__________ is a message of praise, flattery, or congratulations.
Instructor’s Manual and Test Bank for Essentials of Human Communication, Eighth Edition
Matching Sequence
Match the stage of conversation with the correct statement or definition.
1) opening A) “Hi.” “How are you?” “Hello, this is Maria.”
2) feedforward B) “Haven’t we met before?”
3) business C) Emphasizes that most conversations are directed at achieving
some goal.
4) feedback D) This is immediately done in face–to-face conversations and in
your response to a previous e-mail.
5) closing E) It often reveals how satisfied the persons were with the
conversation.