Instructor’s Manual and Test Bank for Essentials of Human Communication, Eighth Edition
CHAPTER 5: NONVERBAL MESSAGES
Multiple Choice Questions
1)
Which of the following is a benefit of effective nonverbal communication use?
A)
more success at influencing others
B)
less need to communicate verbally
C) improvement in online communication skills
D)
less need for written communication skills
2)
During her speech to persuade her classmates to get involved in campus politics, Leatrice pounds the
podium to draw her audience’s attention to a particularly important point. Leatrice has used nonverbal
communication to __________ verbal communication.
A)
regulate C)
complement
B)
illustrate D)
accent
3)
When we are listening to someone speak, we are not passive; rather, we nod our heads, purse our lips, lean
forward, and so on. These nonverbal behaviors function to
A)
repeat verbal messages.
B)
accent verbal messages.
C) control the flow of verbal messages.
D)
help the speaker adapt to the interaction.
4)
Gila holds up two fingers while telling Henry she’ll be back in two minutes. Gila has used nonverbal
communication to __________ verbal communication.
A)
regulate C)
complement
B)
repeat D)
contradict
5)
Olivia does not want Justin to know she is disappointed with the golf clubs he gave her for her
birthday, so she smiles broadly and jumps up and down as if very excited. Olivia’s use of nonverbal
communication is an example of which principle of nonverbal communication?
A)
Nonverbal communication helps manage impressions.
B) Nonverbal messages structure conversation.
C) Nonverbal messages can influence communication.
D)
None of the above.
6)
Which of the following is true concerning the research on nonverbal communication functions?
A)
Researchers have found that it is more difficult to detect lying by interpreting nonverbal cues than most
people think.
B) Nonverbal communication has little to do with persuasion.
C)
People use verbal communication more than nonverbal communication to manage how others see
them.
D)
Emotional expression is more clearly evident in verbal communication than in nonverbal
communication.
7)
During stressful situations, Andre tends to play with his glasses to calm his nerves and focus his
attention. Andre’s nonverbal action is an example of an
A)
emblem. C)
affect display.
B)
adaptor. D)
illustrator.
8)
Generally, people use facial management techniques to
A)
enable them to express feelings while achieving desired effects.
B) show how they really feel about others.
C)
establish territorial boundaries.
D)
distance themselves from others.
9)
When you avoid eye contact or avert your glance to help maintain privacy, this is also known as
A)
the facial feedback hypothesis. C)
civil inattention.
B)
eye avoidance. D)
an emblem.
10)
When you come into a lecture hall early, place your books and jacket on a seat, and then go out to talk with
friends, you have engaged in behavior best described as
A)
dominance. C)
relational.
B)
transactional. D)
territorial.
11) The facial feedback hypothesis posits that
A)
if you give positive facial cues to others, they will reciprocate.
B)
negative facial cues have little effect on the feedback people receive.
C) facial expressions influence levels of physiological arousal.
D)
if you feel sad, smiling will eliminate the sadness.
12) Most business transactions take place in which proxemic distance?
A)
social C)
personal
B)
public D)
intimate
13)
Barack has placed a nameplate on his desk with his name and title. This is an example of a(n)
A)
central marker. C) earmarker.
B)
boundary marker. D) lineal marker.
14) Artifactual communication would include
A)
jewelry and clothing. C) nearness and contact.
B)
winking and nodding. D) pupil dilation and eye contact.
15)
Fatima only wears one kind of perfume, Serenity. When Allison’s friends smell Serenity, they
instantly think of Fatima. In this case, the perfume’s smell functions as a(n)
A)
identification
B)
ritualistic
C)
attraction
D)
control
16) Paralanguage may be defined as the
A)
nonverbal dimension of gesture.
B)
vocal, verbal dimension of speech.
C) vocal, nonverbal dimension of speech.
D)
movements of the small muscles of the face.
__________ message.
17)
By paying attention to a person’s paralinguistic cues, we can reasonably judge the
________ of that
person.
A)
physical state.
B)
gender
C)
race
D)
personality
18) Which of the following is NOT a function of silence?
A)
signaling the solemnity of a message
B) demonstrating superiority over a co-worker
C) demonstrating socioeconomic status
D)
using it as a weapon.to hurt others
19) People in monochronistic cultures
A)
don’t pay much attention to color.
B)
compartmentalize time.
C)
value silence.
D)
value traditions.
20)
In which of Edward Hall’s spatial zones do we keep our friends, where we are able to grasp them at
arm’s length?
A) intimate C) social
B) personal D) public
21) Which of the following is NOT a meaning of touch?
A) positive emotions C) ritualistic
B) task-related D) touch avoidance
True/False Questions
1)
Proficiency in sending and receiving nonverbal messages can directly affect a person’s popularity.
2)
Your facial expressions can influence some feelings, but not all.
3)
Emblems are generally paralinguistic cues.
4)
During team meetings, Luc doodles. This is an example of a self-adaptor.
5)
The personal distance is the closest of all of Hall’s four distances and ranges from the close phase of actual
touching to the far phase of 6 to 18 inches.
6)
Your regular seat in a classroom is an example of a secondary territory.
7)
The two important messages that smell communicates are attraction and identification.
8)
Silence tends to serve the same functions in most cultures.
9)
Another term for time communication is haptics.
10)
Monochronemic societies tend to schedule many different tasks at one time.
11) Eye messages vary with both culture and gender.
Completion Questions
1)
Nonverbal messages may be used with verbal messages in at least six ways:
1)
__________, 2) __________, 3) __________, 4) __________, 5) __________, 6) __________
2)
Any type of gesture that directly translates into a word or phrase is called a(n)
_____________
3)
Hugo has a habit of being a “close talker,” and this makes Barbara uncomfortable. To keep Hugo
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Instructor’s Manual and Test Bank for Essentials of Human Communication, Eighth Edition
from invading her space, Barbara has started crossing her arms in front of her to keep Hugo at a more
comfortable distance. Barbara’s nonverbal actions are an example of a(n)
__________-adaptor.
4)
If you leave your jacket on the back of a chair in the library while you search the stacks, you have
placed a(n) __________ marker.
5) __________ territories are areas you can call your own, such as your room or your office.
6) Body piercing and tattoos are types of
__________ communication.
7)
Karen’s realtor suggested that she bake bread in the oven right before holding an open house for
prospective buyers, so that the house would smell “homey.” The realtor’s suggestion is an example of
creating a nonverbal __________ message.
8)
Shaking hands, hugging, or kissing upon greeting someone is an example of
__________ touch
communication.
9)
A positive correlation exists between touch avoidance and
__________
10) Temporal communication, or chronemics, concerns the study of __________
Matching Sequence
Match the term with an appropriate example.
1)
earmarker A) making the okay sign instead of saying
“okay”
2)
central marker B) smiling to convey or feign happiness
3)
affect display C) doodling during a boring meeting to keep
from falling asleep
4)
emblem D) putting your briefcase in the seat next to
you on a bus so no one will sit there
5)
adaptor E) putting your trademark on your backpack