Instructor’s Manual and Test Bank for Essentials of Human Communication, Eighth Edition
CHAPTER 3: LISTENING IN HUMAN COMMUNICATION
Multiple Choice Questions
1)
Which of the following statements about listening is true?
A)
Hearing and listening are essentially the same.
B)
Listening is a simple process.
C) The process of listening is circular.
D)
All of the above.
2)
The understanding stage in the listening process involves
A)
decoding a message exactly the same way as it was encoded by the speaker.
B)
grasping both the thoughts that were expressed and the emotional tone that accompanies them.
C) anticipating what the speaker will say next.
D)
tuning out the emotional element of the message and focusing only on the content of what is being
said.
3)
Effective listeners are more likely to
A)
emerge as group leaders.
B) be more aggressive communicators.
C)
read less than poor listeners.
D)
be good managers but poor salespeople.
4)
Which of the following is recommended to help when receiving messages?
A)
Focus your attention on the speaker’s nonverbal messages alone.
B) Avoid assuming you know what the speaker will say next.
C)
Organize what you hear.
D)
Relate the speaker’s message to what you already know.
5)
Which of the following is a suggestion for facilitating the passage of information from short-term
memory to long-term memory?
A)
Focus your attention on the minor details.
B) Write down every word that the speaker says.
C) Organize what you hear in an easy–to-retain way.
D)
Evaluate what you hear.
6)
Matthew is sitting in communications class while the instructor is lecturing, but his mind keeps
wandering to his upcoming vacation. Matthew is experiencing which type of listening barrier?
A)
physical distractions C)
biases
B)
mental distractions D)
prejudices
7)
In adjusting your empathic and objective listening focus, all of the following are recommendations
EXCEPT:
A)
Punctuate from the speaker’s point of view.
B) Engage in equal, two-way communication.
C) Seek to understand the speaker’s thoughts only.
D)
Avoid “offensive” listening.
8)
At the evaluation stage of the listening process, one should
A)
evaluate the speaker’s point of view immediately.
B) assume the speaker is not a person of goodwill.
C) avoid giving the speaker the benefit of any doubt.
D)
identify any biases, self-interests, or prejudices that the speaker may have.
9)
While listening to Ella talk about her accident, Melvin nods his head and says, “Uh–huh” and “I see.”
Melvin is engaging in
A)
backchanneling cues. C)
objective listening.
B)
paraphrasing. D)
punctuating.
10) Listening with empathy involves all of the following except
A)
expressing an understanding of what the person means.
B) expressing your ability to feel what the other person is feeling.
C) trying to see the world as the speaker sees it.
D)
striving to be objective
11)
Shabria tends to listen to bits and pieces of information that will enable her to attack the speaker when it is
her turn to talk. Shabria engages in what types of listening?
A)
offensive C)
critical
B)
defensive D)
surface
12)
Lately Evan has been voicing his belief to Elise that all of his teachers, his parents, and most of his
friends are “out to get him.” In this situation, it’s best if Elise engages in
A)
objective
C)
inactive
B)
empathic
D)
critical
__________ listening.
13)
To get the most out of a lecture on the principles of communication, you should engage in
__________ listening.
A)
empathic C)
depth-level
B)
nonjudgmental D)
subjective
14)
Kimberly asks Doreen, “Do I look fat in this outfit?” An appropriate response from Doreen would be
to
engage in __________ listening.
A)
depth
B)
inactive
C)
objective
D)
surface
15)
Which of the following is true about the relationship between culture and listening?
A)
Standards for appropriate feedback are basically the same across cultures.
B)
Listening in any culture requires attention to both verbal and nonverbal cues.
C) Nonverbal cues tend to have the same meaning across cultures.
D)
Speakers from different cultures tend to have the same display rules.
16)
Which of the following would be an appropriate active listening response to the statement: “This has been
about the worst day of my life!”
A)
“This is about the worst day of your life, huh?”
B) “You think you’ve had a bad day; let me tell you about mine!”
C) “You seem really upset. What made your day so bad?”
D)
“Awe, sorry… but I have a meeting to go to.”
17) Which of the following statements about active listening is true?
A)
It enables you to check your perception of what the speaker said.
B)
It enables the listener to express an evaluation of what the speaker said.
C)
It inhibits the speaker from further exploring his or her feelings and thoughts.
D)
It discourages the speaker from solving his or her problems.
18) The text defines display rules as
A)
cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public
setting.
B)
culture rules that govern when to offer feedback and when not to offer feedback.
C) social rules that emerge as people listen actively to others.
D)
social rules that govern how people should express empathy in private settings.
19)
In terms of the relationship between listening and culture, which of the following is true concerning
feedback?
A)
Positive feedback is generally preferable to negative feedback regardless of culture.
B)
People from high-context cultures (such as Japan and Korea) generally appreciate honest, open
feedback.
C) Perceptions of appropriate feedback vary from culture to culture.
D)
Some cultures prefer no feedback whatsoever.
20)
According to Deborah Tannen, a linguistic scholar and author, which of the following is true
concerning the relationship between listening and gender?
A)
Women are more apt than men to give listening cues than men.
B) Men tend to use listening to establish closer relationships.
C)
Women play up their expertise and use it to dominate the interaction.
D)
Men are more likely than women to offer constructive criticism.
True/False Questions
1)
Hearing and listening are essentially the same process.
2)
Understanding means grasping both the thoughts that are expressed and the emotional tone that
accompanies them.
3)
One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the
speaker’s ideas.
4)
The evaluation stage of listening can be made more effective by resisting evaluation until you fully
understand the speaker’s viewpoint.
5)
The responding stage of the listening process can be improved through the use of I-messages.
6)
Generally, effective listeners are effective managers.
7)
Politeness in communication is the exclusive function of the speaker.
8)
Empathic listening is preferable to objective listening no matter what the context or the speaker’s state
of mind is.
9)
Through active listening, we express understanding of the speaker’s feelings.
10)
Researchers disagree concerning the significance and extent of gender differences in listening.
Completion Questions
1)
Listening can be described as a series of five steps: receiving, understanding, remembering,
evaluating, and __________
2)
Listening is a
__________ process.
3)
When you dismiss someone’s argument as invalid based solely on their affectional orientation, it is an
example of a __________ or __________
4)
Responding occurs in two phases: (1) responses you make
________ the speaker is talking and (2)
responses you make __________ the speaker has stopped talking.
5)
Perhaps the most important thing to remember about memory is that what you remember is NOT
what was __________ but what you
__________ was said.
6)
According to your text, if you are listening for understanding without a need to evaluate what you
hear, you should engage in
__________ listening.
7)
The fact that would be appropriate to use the “okay” sign (forming a circle with your thumb and
forefinger) in the U.S. but not appropriate in Tunisia is an example of differences in
__________ rules
between cultures.
8)
Succeeding at active listening may be accomplished by using three simple techniques: 1)
__________
the speaker’s meaning, 2) expressing __________ of the speaker’s feelings, and 3) __________
9)
During conversation, responses like “I see,” “yes,” and “uh–huh” are what nonverbal researchers call
__________ cues.
10) Generally, women learn to use
Matching Sequence
__________ listening cues than men.
Match the listening style with its description.
1) listening for understanding A)
2) attempting to feel what another person feels B)
3) detaching yourself from the interests of the other C)
person when you listen
4) listening to the literal meaning of what you hear D)
5) listening with a view toward making some kind E)
of evaluation
6) listening to the deeper or hidden meaning of F)
what you hear
empathic feeling listening
objective listening
nonjudgmental listening
critical listening
surface listening
depth listening