Instructor’s Manual and Test Bank for Essentials of Human Communication, Eighth Edition
CHAPTER 1: THE ESSENTIALS OF HUMAN COMMUNICATION
Multiple Choice Questions
1) Which of the following statements is true of communication?
A)
The more you communicate the better communicator you will be.
B) Good communicators are born, not made.
C)
Fear of speaking in public is detrimental and should be eliminated.
D)
None of the above.
2) E-mail, blogging, Google+, and Facebook are all examples of __________ communication.
A)
computer-mediated C)
public
B)
small group D)
intrapersonal
3) During a video-conference job interview for an entry-level position with a large fast-food chain,
Melkamzer answers a series of questions posed by Annie, a regional manager. What type of
communication did they both engage in?
A)
small group communication C)
computer-mediated communication
B)
intrapersonal communication D)
public speaking
4) __________ communication is the general term used to describe communication from one source to many
receivers who may be scattered throughout the world.
A)
Mass C)
Public
B)
Intrapersonal D)
Computer-mediated
5) Which of the following myths of communication is identified in your book?
A)
The more you communicate, the better your communication skills will be.
B)
Once you start communicating effectively, you will always be effective.
C)
Communication skills are learned.
D)
Knowing your audience is very helpful in order to be effective.
6) The transactional view is more satisfying than the linear view because the process
A)
is simpler.
B) allows each person to serve as both speaker and listener.
C)
demonstrates that speaking and listening take place at different times.
D)
explains everything about media communication.
7) The linear model of communication is analogous with a(n)
A)
arrow hitting or missing a target.
B)
tennis game.
C)
circus.
D)
person solving a puzzle.
8) When Henri wants to share information with Chantal but not with others in a room, he switches from
speaking English to speaking French, which Chantal understands. Which of the following best describes what
Henri does to keep his comments to Chantal private?
A)
He decodes his message in a way he thinks only Chantal will understand.
B)
He changes the cultural context of the message in a way he thinks only Chantal will understand.
C)
He changes the temporal context of the message in a way he thinks only Chantal will understand.
D)
He encodes his message in a way he thinks only Chantal will understand.
9) Before launching into her presentation to the board of directors, Sandra circulates through the room
making small talk about the weather, the results of last night’s ball game, etc. Sandra is engaging in
A)
phatic communication. C)
feedback.
B)
metamessaging. D)
back-channeling.
10) The information on the cover that entices the reader to buy a magazine would be an example of
A)
feedback. C)
informativeness.
B)
phatic communication. D)
feedforward.
11) The statement, “I may be wrong about this but…,” best illustrates the element of communication
known as
A)
feedforward.
B)
punctuation.
12) Phatic communication is also referred to as
A)
message overload.
B)
more efficient.
C) displacement.
D) immediacy.
C) small talk.
D) neutral communication.
13) The news of Tom’s promotion started spreading around the company well before the official
announcement was made. The news of Tom’s promotion is an example of
A) upward
B) downward
C) lateral
D) grapevine
14) The temporal dimension of context can consist of
A)
the sequence of the message.
B) a message’s position within a sequence of events.
C) the tangible environment in which the communication takes place.
D)
culture.
__________ communication.
15) Which of the following is true of communication contexts?
A)
Contexts have at least four aspects.
B) Context has little bearing on how messages are conveyed.
C)
Context is simply the physical environment in which communication takes place.
D)
Context is the same as the content dimension of communication.
16) Before going to a reception at the university president’s house, Abby reminds her date, Homer, not to act
like he’s at a fraternity party. Abby wants Homer to be most aware of the
__________ context.
A)
physical
B)
cultural
C)
social-psychological
D)
temporal
17) “Do you understand what I’ve just asked you to do?” is an example of a(n)
A)
paradigm.
B)
paraverbal.
C)
anomaly.
D)
metamessage.
18) When someone sends a message in response to your initial message, such as laughing at your joke, they
are sending
A)
feedback.
B)
feedforward.
C)
a metamessage.
D)
paramessages.
19) The vehicle through which we send messages is referred to as the
A)
channel.
B)
sender.
C)
receiver.
D)
metamessage.
20) Biases or prejudices of the sender-receiver are examples of what kind of noise?
A)
physical
B)
psychological
C)
semantic
D)
channel
21) During a department meeting, Antonio’s boss was discussing the new software that will be
implemented in the department. Anthony was daydreaming about his upcoming vacation. We can
assume that Anthony’s boss’s message to Anthony was distorted by __________ noise.
A) physical
B) psychological
C) semantic
D) physiological
22) Christina and DeAnna were having a quiet conversation over drinks before the band started to play, but
now they have to shout and even then can’t really hear what the other is saying. We can assume that once
the band started to play, the signal-to-noise ratio in this scenario
A)
went from high signal/low noise to low signal/high noise.
B) went from low signal/high noise to high signal/low noise.
C) went from low signal/low noise to high signal/high noise.
D)
didn’t change and had nothing to do with the communication problems they experienced.
23) Bobby: “I got a new bat!” Jan: “That’s great. I can’t wait to see you swing it at the game next
Saturday.” Bobby: “Not that kind of bat! His name is Del and he’s my new pet.” This exchange between
Bobby and Jan best illustrates which principle of communication?
A)
Communication is ambiguous.
B) Communication is a package of signals.
C)
Communication is punctuated.
D)
Communication is purposeful.
24) The tendency to divide the various communication transactions into sequences of stimuli and
responses is referred to as
A)
compartmentalization.
B)
departmentalization.
C)
punctuation.
D)
sequentization.
25) “You cannot not respond to the messages of others” expresses which principle of communication?
A)
Communication is inevitable.
B)
Communication is irreversible.
C)
Communication is purposeful.
D)
Communication involves content and relationship dimensions.
26) Dong-Sun and Chris had a very serious argument during which Dong-Sun said some very hurtful
things to Chris. After the argument, he tried to apologize to for what was said during the argument. DongSun’s
later behavior best reflects which principle of communication?
A)
Communication is a package of signals.
B)
Communication is punctuated.
C)
Communication is transactional.
D)
Communication is irreversible.
27) Mario has a deep commitment to the identity and beliefs of his Puerto Rican-American culture,
following customs, and embracing specific artifacts. This is Mario’s
A) ethnocentrism.
B) stereotypes.
C) ethnic identity.
D) social-psychological context.
28) Ethnic identity refers to
A)
one’s commitment to the beliefs and philosophy of one’s own culture.
B) the tendency to judge other cultures based on one’s own culture.
C) the ability to take the perspectives of people of other cultures.
D)
adapting to the communicative style of people from other cultures.
29) According to your book, competent communicators
A)
are born, not made.
B)
think critically and mindfully.
C) do not consider power important in the communication process.
D)
constantly change their ethics based the context.
30) Individualistic cultures put more emphasis on self-reliance,
A)
independence and individual achievement.
B) Independence and group achievement.
C)
independence and social bonds.
D)
social bonds and conformity to the larger social group.
True/False Questions
1) With advances in technology, few differences exist between face–to-face and computer-mediated
communication.
2) Sunglasses may be regarded as communication noise.
3) Daydreaming is an example of psychological noise.
4) Some communication has no effect on those involved in the process.
5) Ambiguity is tolerated more in low-uncertainty–avoidance cultures than in high-uncertainty-avoidance
cultures.
6) All messages involve content and relationship dimensions.
7) Choice points are moments when you have to make choices regarding your communication.
8) The punctuation of communication is the segmenting of the continuous stream of communication into
smaller pieces.
9) The process of communication is reversible and erasable.
10) Competence refers to your interpersonal communication abilities rather than to small group or public
speaking abilities.
11) People are either ethnocentric or not ethnocentric.
Instructor’s Manual and Test Bank for Essentials of Human Communication, Eighth Edition
Completion Questions
1)
__________ is a form of interpersonal communication that proceeds by questions and answer.
2) The communication
__________ is the vehicle or medium through which messages pass.
3) The concept of __________ suggests communication has consequences for those involved in the
process.
4) __________ is anything that interferes with your receiving a message.
5) Some motivation leads people to communicate; this is the same as the principle that
__________
6) The
__________ context has to do with the status relationships among speakers.
7) Lecia had a great conversation with Brad at a party the first time they met, but subsequent
conversations have not been as good. This illustrates that communication is
__________
8) __________ refers to the degree to which a culture values predictability.
9) People with high ethnocentrism view different cultures as
Matching Sequence
Match the perception scenario with the power
__________ to their own culture.
1)
Kalya perceives Sachit as powerful because he
A) legitimate power
knows how to prepare income tax forms.
2)
Andy perceives Siobhan as powerful because
B) referent power
she is the CEO of a company.
3)
Rebecca perceives Angel as powerful because
C) reward power
Angel can help her get a promotion at work.
4)
Yebin perceives Amanda as powerful because
D) coercive power
she is the class bully.
5)
Perfecto perceives his big brother Larmar as E) expert power
powerful because he wants to be just like him
when he gets older.