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62) Describe the differences between human resource management in a domestic setting and an
international setting, and explain the three phases of human resources planning.
63) Explain why a person's ability to bridge cultural differences must be considered during
"selection" for international assignments. How can e-Training help in bridging cultural
differences?
64) Which of the following constitutes the most basic level of training to prepare managers for
international assignments?
A) environmental briefings
B) language training
C) cultural assimilation
D) field experience
65) A manager could most likely gain information on a local area's housing, health care,
transportation, schools, and climate by participating in ________.
A) language training
B) environmental briefings
C) field experience
D) sensitivity training
66) Which of the following offers insight into a host country's political, legal, economic, and
social institutions as a way of enhancing environmental briefings?
A) language training
B) field experience
C) sensitivity training
D) cultural orientation
67) Which of the following is the correct order of the different methods of cultural training from
the least advanced to the most advanced?
A) environmental briefings; language training; cultural orientations
B) cultural orientations; field experience; language training
C) cultural assimilation; language training; field experience
D) sensitivity training; cultural orientations; field experience
68) ________ teaches an expatriate a culture's values, attitudes, manners, and customs.
A) Cultural assimilation
B) Cultural orientation
C) Language training
D) Cultural environmentalism
69) Which of the following methods of cultural training involves the use of guerilla linguistics?
A) cultural orientation
B) language training
C) cultural assimilation
D) cultural narcissism
70) Which of the following trains managers to be considerate and understanding of other
people's feelings and emotions?
A) cultural orientation
B) sensitivity training
C) language training
D) cultural narcissism
71) Which of the following training approaches involve employees visiting another culture,
walking the streets of its cities and villages, and becoming absorbed by the culture for a short
time?
A) language training
B) field experience
C) sensitivity training
D) cultural orientation
72) Which of the following international assignment preparation methods involves a trainee
feeling the stresses inherent in living in the culture?
A) language training
B) field experience
C) sensitivity training
D) cultural orientation
73) The most basic level of training that can be given to the managers is ________.
A) language training
B) field experience
C) sensitivity training
D) environmental briefings
74) If Gem Jewels wants its employees to get "under the skin" of the local people, it should
provide ________.
A) language training
B) sensitivity training
C) cultural orientations
D) field experience
75) If Gem Jewels wants its employees to get "into the minds" of the local people, it should
provide ________.
A) language training
B) sensitivity training
C) cultural orientations
D) environmental briefings
76) To teach its employees the values, attitudes, manners, and customs of the host-country
culture, Gem Jewels should offer ________.
A) language training
B) environmental briefings
C) cultural assimilation
D) field experience
77) Mr. Yoshimura and his family were initially very excited to see Tennessee but soon started
missing their home, relatives and friends in Japan. They are facing ________.
A) culture shock
B) reverse culture shock
C) expatriate failure
D) cultural cringe
78) Mr. Yoshimura's daughters are extremely unhappy and have been complaining every night
about their lifestyle in the United States. They insist on returning to Japan. If Mr. Yoshimura
gives in to his family members' pleas and decides to return home, which of the following will
most likely be true about his experience?
A) He and his family will experience reverse culture shock.
B) He will leave his company within one year of returning home.
C) His case will represent an instance of expatriate failure.
D) He will be terminated from employment for failing to complete his assignment.
79) If the family finds it difficult to adjust on returning to Japan after three years, they will
experience ________.
A) social loafing
B) reverse culture shock
C) expatriate failure
D) halo effect
80) One lower-level position Erica must fill requires the employee to be familiar with the new
market and its customs, traditions, and language. Also, the new hire must be comfortable with
Hudson Food's organizational culture and business traditions. Who among the following will
Erica most likely recruit for this position?
A) a local fresher with strong government contacts
B) an existing Hudson Foods employee from the United States
C) a native of the target market who has completed a one-year internship at Hudson Foods
D) an individual from the U.S. who has experience in the frozen food industry
81) Guerrilla linguistics is often used in the cultural assimilation stage.
82) Sensitivity training constitutes the most basic level of cultural training for managers on
international assignments.
83) Training local workers on how to work on an assembly line is an example of cultural
assimilation.
84) Explain the advantages and disadvantages of a geocentric staffing policy, and discuss the
effects of culture shock when assigning an employee to work in another country.
85) Differentiate between culture shock and reverse culture shock. How can companies help
employees deal with such issues?
86) ________ is the process of staffing a company and ensuring that employees are as productive
as possible.
A) Business process reengineering
B) Human resource management
C) Organizational diagnostics
D) Industrial relations
87) The most common inducement that companies offer managers to accept international
postings is ________.
A) fringe benefits
B) a financial bonus
C) a vacation
D) free housing
88) Managers who are asked to go into a particularly unstable country or one with a very low
standard of living often receive a bonus called ________.
A) hardship pay
B) performance-related pay
C) stock options
D) fringe benefits
89) Which of the following is true of employee compensation in international companies?
A) The most common inducement that companies offer managers to accept international postings
is free accommodation.
B) Companies need not cover the costs incurred by expatriate managers if the cost of living
abroad is lower than that at home.
C) The greater mobility of labor affects the wages of non-managerial workers today.
D) Managers recruited from within the host country generally receive a much higher pay and
lower perks than managers who work for local companies.
90) The compensation of non-managerial workers is strongly influenced by increased cross-
border business investment.
91) Decentralizing the decisions that directly impact workers' lives contribute to better labor—
management relations.
92) Codetermination allows labor representatives to participate in high-level company meetings.
93) Compare and contrast the methods of cultural training. Is any single method better than all
the others?
94) Briefly explain how companies compensate managers in international markets.
95) What factors influence the wages of non-managerial workers?
96) The positive or negative condition of relations between employers and their workers is
referred to as ________.
A) international relations
B) labor-management relations
C) corporatism
D) organizational hierarchy
97) Large international companies tend to make high-level labor decisions at the home office
because ________.
A) it creates a sense of unity and solidarity between the labor unions and management members
B) managers in the home office are better equipped than managers in the host-country office, to
handle matters that affect workers personally
C) it places decisions that have a direct impact on host-country workers' lives in the hands of the
home-country experts
D) it gives them greater control over their network of operations around the world
98) ________ allows labor representatives in Germany to participate in high-level company
meetings by actually voting on proposed actions.
A) Centralization
B) Codetermination
C) Individualism
D) Authoritarianism
99) Which of the following is a drawback of Jerome's staffing approach?
A) expense to relocate managers
B) potential for losing control of the host-country operations
C) potential for losing control of the home-country operations
D) inability to re-create local operations in the image of the home-country operations
100) An important advantage of the staffing policy recommended by Valerie is that it ________.
A) re-creates local operations in the image of home-country operations
B) eliminates the high cost of relocating expatriate managers and families
C) helps the company develop global managers who can adjust easily to any business
environment
D) sends managers from home to look out for the company's interests
101) A major drawback of the staffing policy recommended by Valerie is ________.
A) the potential for losing control of the host-country operations
B) the necessity of depending on managers who don't know the local culture
C) the potential for creating legal barriers to host-country operations
D) the high cost of training managers in the language of the host country
102) What challenges do international labor unions face as they try to accomplish their
objectives?
