11.5 Resource Planning for Service Providers
1) The bill of resources (BOR) is a record of parent-component relationships and all the required
materials, equipment time, staff, and other resources needed, including the usage quantities.
2) Which of the following statements about service resource planning is true?
A) The service analogy to the BOM in a manufacturing company is a bill of lading (BOL).
B) One resource that every service provider manages is cash.
C) There is no such thing as dependent demand in the service sector.
D) As services are completed, the accounts receivable decrease.
3) An example of a dependent demand item for services is a(n):
A) menu in a restaurant.
B) jukebox in a club.
C) operating suite at a hospital.
D) pilot’s checklist for an airline.
4) Facilitating goods in a hotel‘s bill of resources would include a:
A) housekeeper.
B) fax machine.
C) towel.
D) front-desk clerk.