27) The objective of the customer order arrival process is to
A) get the correct orders to customers by the promised due date at the lowest possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to other affected
supply chain processes.
28) Customer order entry is
A) the point in time when the customer has access to choices and makes a decision regarding a
purchase.
B) the customer informing the retailer of what they want to purchase and the retailer allocating
product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.
29) The objective of customer order entry is to
A) get the correct orders to customers by the promised due date at the lowest possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to other affected
supply chain processes.
30) Customer order fulfillment refers to
A) the point in time when the customer has access to choices and makes a decision regarding a
purchase.
B) the customer informing the retailer of what they want to purchase and the retailer allocating
product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.
31) Demand is external to the supply chain and thus is most uncertain at the
A) manufacturing cycle.
B) replenishment cycle.
C) customer order cycle.
D) procurement cycle.
32) The objective of customer order fulfillment is to
A) get the correct orders to customers by the promised due date at the lowest possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to other affected
supply chain processes.
33) Customer order receiving is
A) the point in time when the customer has access to choices and makes a decision regarding a
purchase.
B) the customer informing the retailer of what they want to purchase and the retailer allocates
product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.
34) The retailer and distributor engage in the
A) customer order cycle.
B) replenishment cycle.
C) manufacturing cycle.
D) procurement cycle.
35) The process included in the replenishment cycle includes
A) order arrival.
B) production scheduling.
C) retail sale.
D) manufacturing.
36) The manufacturing cycle occurs at the
A) customer/retailer interface.
B) retailer/distributor interface.
C) distributor/manufacturer interface.
D) manufacturer/supplier interface.
37) The processes involved in the manufacturing cycle include
A) order trigger.
B) production scheduling.
C) order fulfillment.
D) order entry.
38) The production scheduling process in the manufacturing cycle is similar to the
A) order receiving process in the replenishment cycle.
B) order fulfillment process in the replenishment cycle.
C) order entry process in the replenishment cycle.
D) order trigger process in the replenishment cycle.
39) The manufacturing and shipping process in the manufacturing cycle is equivalent to the
A) order receiving process in the replenishment cycle.
B) order fulfillment process in the replenishment cycle.
C) order entry process in the replenishment cycle.
D) order trigger process in the replenishment cycle.
40) The manufacturer and supplier participate in the
A) procurement cycle.
B) replenishment cycle.
C) manufacturing cycle.
D) life cycle.
41) The relationship between the manufacturer and supplier during the procurement cycle is very
similar to the relationship between
A) customer and retailer.
B) retailer and distributor.
C) distributor and manufacturer.
42) The cycle view of the supply chain is useful when considering operational decisions because
A) it categorizes processes based on whether they are initiated in response to or in anticipation of
customer orders.
B) it specifies the roles and responsibilities of each member of the supply chain.
C) processes are identified as either reactive or speculative.
D) it focuses on processes that are external to the firm.
43) The push/pull view of the supply chain is useful when considering strategic decisions
relating to supply chain design because
A) it categorizes processes based on whether they are initiated in response to or in anticipation of
customer orders.
B) it specifies the roles and responsibilities of each member of the supply chain.
C) it clearly defines the processes involved and the owners of each process.
D) it focuses on processes that are external to the firm.
44) Which of the following statements about pull processes is accurate?
A) They may also be referred to as speculative processes.
B) Execution is initiated in anticipation of customer orders.
C) At the time of execution, demand must be forecast.
D) They may also be referred to as reactive processes.
45) Which of the following statements about push processes is accurate?
A) They may also be referred to as speculative processes.
B) Execution is initiated in response to customer orders.
C) At the time of execution, demand is known with certainty.
D) They may also be referred to as reactive processes.
46) Supply chain macro processes include which of the following?
A) Internal Relationship Management (IRM)
B) Customer Relationship Management (CRM)
C) External Relationship Management (ERM)
D) Supplier Relationship Management (SCRM)
47) Supply chain macro processes include which of the following?
A) Internal Relationship Management (IRM)
B) External Relationship Management (ERM)
C) Supplier Relationship Management (SRM)
D) Customer Relationship Management (CRM)
48) Activities involved in the Customer Relationship Management (CRM) macro process include
A) planning of internal production and storage.
B) order fulfillment.
C) marketing.
D) supply planning.
49) Activities involved in the Internal Supply Chain Management (ISCM) macro process include
A) marketing.
B) order fulfillment.
C) sales.
D) order management.
50) Activities involved in the Supplier Relationship Management (SRM) macro process include
A) planning of internal production and storage.
B) order fulfillment.
C) supplier evaluation and selection.
D) order management.
51) The activities associated with planning typically occur during which macro process?
A) SRM
B) ISCM
C) DRM
D) CRM
52) A key supply chain difference between Gateway and Apple is that
A) Gateway’s stores currently carry a large variety of products made by other manufacturers,
while Apple carries only Apple products.
B) Apple has always carried product in their stores while at one time Gateway stores carried no
inventory.
C) Gateway has always used a push system while Apple has always used a pull system.
D) Gateway has no suppliers, preferring to make everything in-house, while Apple buys many of
their components from suppliers.
53) Zara’s supply chain strategy
A) results in supply more closely matching customer demand.
B) results in longer lead times for store order fulfillment, primarily due to shipping time.
C) of purely online sales reduces the costs that they would incur with a brick and mortar store
system.
D) of high volume but low cost apparel requires production well in advance of the actual selling
season for each garment type.
54) Toyota’s global complementation strategy
A) calls for plants to be devoted to the production of vehicles for only the local market.
B) dictates that parts plants be built to supply all of the needs for each vehicle production plant
worldwide.
C) requires that a single parts plant, for example, for brakes, export brake components to all of its
vehicle assembly plants worldwide.
D) mandates that plants can produce vehicles for export to markets that remain strong when the
local market weakens.
1) What are the major components of a supply chain and what is their overall goal?
2) What are the three flows in a supply chain and which direction is the flow? Discuss an
example used in the book that illustrates the three flows.
3) Explain why supply chain flows are important.
4) Explain the 3 decision phases (categories) that must be made in a successful supply chain.
5) Describe the cycle view of the processes within a supply chain.
6) Explain the push/pull view of the processes within a supply chain.
7) Explain the three macro processes within a supply chain.
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8) Discuss the differences of push and pull supply chain processes.