Business Essentials, 12e (Ebert/Griffin)
Chapter 5 Managing the Business
1) Which of the following participates in the business through analyzing their competitive
environments and plan, organize, direct, and control the operations of their organizations?
A) Stockholders
B) Managers
C) Regulators
D) Agents
E) Customers
2) Which aspect of the management process involves determining what the organization needs to
do and how best to get it done?
A) Organizing
B) Planning
C) Controlling
D) Processing
E) Monitoring
3) What function of the management process is used to monitor and ensure the organization is
meeting its goals?
A) Planning
B) Organizing
C) Leading
D) Controlling
E) Budgeting
4) The first main component in the planning process is determining goals. What is the next step?
A) Developing a strategic mission
B) Developing a comprehensive strategy
C) Developing an array of tactics
D) Developing an operational plan
E) Developing a functioning budget
5) Which description defines the planning function of the management process?
A) Guiding and motivating employees to meet organizational objectives
B) Discussing how best to arrange an organization’s resources into a coherent structure
C) Scanning the business environment for threats and opportunities
D) Determining what an organization needs to do and how best to get it done
E) Monitoring a firm’s performance to make sure that it is meeting its goals
6) Which description identifies the organizing function of the management process?
A) Guiding and motivating employees to meet organizational objectives
B) Determining how best to arrange an organization’s resources into a coherent structure
C) Scanning the business environment for threats and opportunities
D) Monitoring an organization’s performance to ensure that it is meeting its goals
E) Determining what an organization needs to do and how best to get it done
7) Which function in the management process is being utilized when a firm elects to move
towards a more centralized structure?
A) Planning
B) Leading
C) Organizing
D) Controlling
E) Monitoring
8) Which description identifies the controlling function of the management process?
A) Guiding and motivating employees to meet organizational objectives
B) Determining how to arrange a firm’s resources into a coherent structure
C) Scanning the business environment for threats and opportunities
D) Monitoring a firm’s performance to ensure that it is meeting its goals
E) Determining what an organization needs to do and how best to get it done
9) Comparing actual performance against standards is an example of which function of the
management process?
A) Planning
B) Organizing
C) Leading
D) Controlling
E) Strategizing
10) What type of management process function is being used when a manager motivates the
workforce by rewarding them with additional vacation when standards are achieved?
A) Leading
B) Planning
C) Organizing
D) Marketing
E) Strategizing
11) When a sales manager compares actual sales to the quarterly sales quota, he or she is
performing the controlling function of management.
12) The first step in the control process is to compare actual performance to standards.
13) Define the term management.
14) What can managers do to incorporate a scientific approach to management?
15) Discuss the art of management and how it is supported by the science of management.
16) Which type of manager is responsible for implementing the strategies, policies, and decisions
made by top managers?
A) First-line manager
B) Middle manager
C) Supervisory manager
D) Office manager
E) Financial managers
17) Which type of manager spends most of their time working with and supervising the
employees who report to them?
A) First-line managers
B) Information managers
C) Top managers
D) Chief executive officers
E) Operations managers
18) Which type of business constituent has titles such as President and CEO?
A) First-line managers
B) Top managers
C) Middle managers
D) Power brokers
E) Stockholders
19) Which level of management is responsible for the overall performance and effectiveness of
the firm?
A) Top managers
B) First-line managers
C) Middle managers
D) Supervisory managers
E) Human resource managers
20) CFO and controller are titles associated with what type of manager?
A) Financial
B) Information
C) Human resource
D) Marketing
E) Operations
21) Which level of management sets general policies, formulates strategies, approves all
significant decisions, and represents the company in dealings with other firms and with
government bodies?
A) Operations managers
B) Production managers
C) Top managers
D) Middle managers
E) First-line managers
22) Titles such as plant manager, operations manager, and division manager designate which
level of management?
A) First-line managers
B) Middle managers
C) Top managers
D) Supervisors
E) Technology managers
23) The titles of supervisor, office manager, and group leader are examples of which level of
management?
A) Top management
B) Middle management
C) First-line management
D) Operations management
E) Human resource management
24) Which of the following are responsible for production and quality control?
A) Information managers
B) Human resource managers
C) First-line managers
D) Operations managers
E) Marketing managers
25) Which of the following managers are directly responsible for getting product information
from producers to consumers?
A) Human resource managers
B) Public relations managers
C) Information managers
D) Marketing managers
E) Financial managers
26) Who is responsible for designing and implementing systems to gather, organize, and
distribute facts and data essential for the running of the company?
A) Marketing managers
B) Information managers
C) Production managers
D) Human resource managers
E) Research and development managers
27) Which of the following managers are responsible for planning and overseeing the firm’s
accounting functions?
A) Financial managers
B) Information managers
C) Production managers
D) Human resource managers
E) Marketing managers
28) Operations managers are responsible for production, inventory, and quality control.
29) Information managers are responsible for getting products from producers to consumers.
30) Describe and discuss the three levels of management and their roles in the organization.
31) What type of skills are needed to understand and work well with people in the workplace?
A) Human relations skills
B) Technical skills
C) Conceptual skills
D) Motor skills
E) Decision-making skills
32) Which of the following refers to a person’s ability to think in the abstract, to diagnose and
analyze different situations, and to see beyond the present situation?
A) Human relations skills
B) Decision-making skills
C) Conceptual skills
D) Production skills
E) Technical skills
33) What type of skills requires defining problems and selecting the best course of action to
take?
A) Human relations skills
B) Production skills
C) Conceptual skills
D) Decision-making skills
E) Technical skills
34) An accountant’s ability to audit a company’s records is an example of what type of skills?
A) Motor skills
B) Technical skills
C) Human relations skills
D) Conceptual skills
E) Decision-making skills
35) What skills can a manager utilize to work well with people and make them feel excited about
their work?
A) Human relations skills
B) Technical skills
C) Accounting skills
D) Conceptual skills
E) Marketing skills
36) Which of the following managers depend most on conceptual skills?
A) First-line managers
B) Top managers
C) Middle managers
D) Marketing managers
E) Financial managers
37) A manager is expected to serve in what interpersonal capacity when coordinating people,
groups, and organizations?
A) Figurehead
B) Spokesperson
C) Leader
D) Negotiator
E) Liaison
38) How is the decisional role of a corporate manager similar to the role of the entrepreneur?
A) Both are initiators of change.
B) Both are resource allocators.
C) Both require technical skills.
D) Both must have strong Human Resource skills.
E) Both rely on strong conceptual skills.
39) What type of skill is needed to understand foreign markets, cultural differences, and motives
of foreign rivals?
A) Technology
B) Strategic management
C) Decision making
D) Conceptual
E) Global management
40) Fostering new ideas and innovation and resolving conflicts within a department is a
responsibility under which managerial role?
A) Interpersonal
B) Resource allocator
C) Decisional
D) Disturbance handler
E) Informational
41) The managerial role characterized by the ability to gather and disseminate communications
and areas of interest is referred to as
A) interpersonal.
B) resource allocator.
C) decisional.
D) disturbance handler.
E) informational.
42) One outcome of using conceptual skills is being able to select the best alternative.
43) Changes in technology will result in a decrease in the amount of information that managers
will use to make decisions.
44) Many managers spend as much as four hours a day in meetings.
45) The effectiveness of managers in using time can be undermined by frequent phone calls.
46) The informational roles of a manager are natural continuations of a manager’s interpersonal
role.
47) Discuss how new technologies have shaped management communication and decision-
making skills.
48) Identify the four leading causes of wasted time in the workplace as outlined in the text.
49) Managers have many roles within the organization. Discuss the interpersonal roles of
managers and how those roles affect the organization.
50) Identify and explain the four types of decisional roles and the function of each role.
51) What identifies performance targets used by organizations and their managers to measure
success or failure at every level?
A) Tactics
B) Goals
C) Strategies
D) Mission statements
52) If an organization sets out to increase its share of the snack food market by 10 percent during
the next eight years, what kind of goal is the organization setting?
A) A short-term goal
B) An intermediate goal
C) A tactical goal
D) A long-term goal
E) An organizational goal