56) Who most often needs information in order to conduct technical projects?
A) Middle managers
B) Members of the board of directors
C) Top-level managers
D) Knowledge workers
E) Network administrators
57) Which software can help to design products ranging from cell phones to auto parts at lower
costs compared to manual modeling methods?
A) Decision support systems
B) Operations software
C) Computer-aided manufacturing software
D) Computer-aided design software
58) Which of the following supports an organization’s managers by providing daily reports,
schedules, plans, and budgets?
A) Management application systems
B) Management operations systems
C) Management information systems
D) Management expert systems
E) Management enterprise systems
59) What is a management information system?
A) A system that supports managers by providing daily reports, schedules, plans, and budgets
that can be used for making decisions
B) An easy-access application of an information system designed for instant access by upper-
level managers
C) An information processing application for use in business activities involving well-defined
processing steps
D) An interactive system that locates and presents information needed to support the decision-
making process
E) A repository of information resources related to the collection of data
60) Which of the following BEST describes a decision support system?
A) A system that supports an organization’s managers by providing daily reports, schedules,
plans, and budgets that can be used for making decisions
B) A quick-reference, easy-access application of information systems specifically designed for
instant access by upper-level managers
C) A system of hardware and software that imitates human behavior
D) An interactive system that creates virtual business models for a particular kind of decision
and tests them with different data to see how they respond
E) A processor that plans production and delivery schedules
61) Why might businesses want to use a decision support system to analyze data that reveal what
consumers do in the marketplace?
A) To be able to send them tailor-made advertisements
B) To be able to close the customer service department
C) To be able to reduce production costs
D) To be able to stabilize employee turnover
E) To be able to manage long-term costs
62) What is the electronic collection, storage, and retrieval of data referred to as?
A) Management information systems
B) Data warehousing
C) Data mining
D) Information linkage
E) Knowledge information systems
63) What do manufacturers use to design and control equipment used in the creation of products?
A) Computer-aided design
B) Information linkages
C) Computer-aided manufacturing
D) Decision support systems
E) Knowledge software
64) What type of system aids in the decision-making process by creating virtual business models
and then test them with data?
A) Computer-aided design
B) Information linkages
C) Computer-aided manufacturing
D) Decision support systems
E) Knowledge software
65) The application of electronic technologies for searching, sifting, and reorganizing pools of
data to uncover useful information is called data warehousing.
66) Through data mining, a manager can access demographic information on customers, for
example, in order to decide which advertising media may be best to use.
67) An information system may be a set of several information systems that share information.
68) Computer-aided design (CAD) can increase the productivity of knowledge workers.
69) A computer-aided design (CAD) system could help a sales manager learn what sales levels
will likely result from various levels of advertising expenditures.
70) What is the purpose of a knowledge information system?
71) What is the difference between data and information?
72) What is a decision support system?
73) Describe the role of information systems, the different types of information systems, and
how businesses use such systems.
74) Which cybercriminal activity refers to the act of luring Internet users to bogus Web sites?
A) Computer virus distribution
B) Spamming
C) Phishing
D) Trojan horse distribution
E) Piracy
75) Which term refers to the unauthorized stealing of personal information from a computer
system?
A) Espionage
B) Leverage
C) Denial of service
D) Identity theft
E) Network flooding
76) What is spam?
A) A form of firewall
B) Intellectual property
C) Junk e-mail
D) A form of hacking
E) Wireless mooching
77) Phishing or pharming involve which of the following?
A) Intellectual property theft
B) Firewalls that prevent hacking
C) Viruses sent from one station to another in a LAN
D) Deceptive e-mails that imitate popular Web sites
E) Trading of company secrets
78) In order for a virus to spread from computer to computer, what must it always attach itself to
first?
A) All available computer memory
B) A worm
C) A router
D) A piece of hardware
E) A program
79) Which type of IT threat can spread without a computer user needing to open any software?
A) Worms
B) Trojan horses
C) Spam
D) Spyware
E) Computer viruses
80) What type of users would download spyware?
A) Users seeking to prevent viruses from attacking
B) Users who are unaware that their computer activities will be monitored
C) Users who wish to prevent spam from entering their computer
D) Users who want easy access to their coworkers’ files
E) Users who are keen to share documents
81) Which of the following is a cybercriminal who gains unauthorized access to a computer or
network?
A) Worm
B) Hacker
C) Spy
D) Spammer
E) Trojan horse
82) What type of hack floods a network with bogus requests for information and resources,
overloading and shutting down the network?
A) Wireless mooching
B) File-swapping
C) Identity theft
D) Denial of service (DoS)
E) Pharming
83) What is the term for a file that attaches itself to a program, then moves from computer to
computer within a networked system, with the intention of contaminating files?
A) Spam
B) Trojan horse
C) Hack
D) Worm
E) Spyware
84) What is the term for something that is produced by the mind, such as a new invention, that
has commercial value?
A) Identity-based property
B) Decision support systems
C) Knowledge information systems
D) Management information systems
E) Intellectual property
85) Why do firms want to prevent hackers from stealing intellectual property?
A) Crooks may create unauthorized duplications.
B) Rights are no longer protected.
C) Ownership becomes unclear.
D) Commercial value is lost.
E) The intellectual property can no longer be trademarked.
86) How do spies attract users to spyware?
A) By offering free software
B) By offering free downloads of music
C) By allowing downloaders to access other user accounts
D) By accessing intellectual property of others
E) By using file swapping systems
87) What is another name for a falsified Web page?
A) Phishing
B) Spoofing
C) Mooching
D) Pharming
E) Worming
88) Spyware authors can use stolen information to create their own intellectual property.
89) Trojan horses are malicious programs that replicate themselves like viruses.
90) Intellectual property is something produced by a computer that has personal value.
91) Identify the threats and risks information technology poses on businesses.
92) What is the name of software and hardware that prevent hackers from accessing a company’s
internal network?
A) Partition
B) Firewall
C) Extranet
D) Index
E) Security
93) Which of the following BEST describes a firewall?
A) A software and hardware system that prevents outsiders from accessing a company’s internal
network
B) A tool that searches Web pages containing the user’s search terms and then displays pages
that match
C) A private network of internal Web sites and other sources of information available to a
company’s employees
D) An Internet connection allowing outsiders limited access to a firm’s internal information
system
E) An extranet site that gives customers access to different product lines
94) Where are firewalls typically located?
A) Where two networks meet
B) In the formal security policy guidelines
C) On the internal router
D) In the anti-virus software
E) In the encryption system
95) Which of the following determines how data that has previously been tested for security will
travel to its destination?
A) Firewall
B) Router
C) Access tests
D) Encryption system
E) Spy sweeper
96) Which type of software searches incoming e-mail and data for indications of a known virus?
A) Malware
B) Firewalls
C) Anti-virus software
D) Routers
E) Spyware
97) How does encryption software work?
A) By intercepting and reviewing e-mail before delivering it to the proper address
B) By looking for signatures of known viruses and virus-like characters
C) By acting as a traffic switch and determining which route the message should take
D) By scrambling messages for anyone who does not have the key to decoding
E) By blocking suspicious messages where the internal network and the Internet meet
98) What do firms use to avoid privacy invasion and improve productivity?
A) Spyware
B) Routers
C) Encryption software
D) Spam-filtering software
E) File swapping software
99) What is the process of sending an e-mail that appears to have come from a trusted source, but
is really spam?
A) Pharming
B) Hacking
C) Sweeping
D) Spoofing
E) Phishing
100) Which of the following strengthens identity-theft protection by specifying how documents
with personal information must be disposed of?
A) Spamhaus Project
B) CAN-SPAM Act of 2003
C) Federal Trade Commission
D) Fair and Accurate Credit Transactions Act
E) Webroot Spy Sweeper Project
101) Which of the following is an ethical issue when it comes to Internet privacy?
A) Not allowing employees to use work computers for personal reasons
B) Using data mining on work equipment, including cell phones
C) Using cyber-insurance to recoup some of the losses incurred by hackers
D) Using encryption software to scramble messages
E) Asking a job seeker for their Facebook username and password
102) A router scrambles e-mail messages to get around security systems.
103) A company’s security policy can prevent certain data from passing through its firewall.
104) In addition to wasting users’ time, spam consumes a network’s bandwidth, thereby reducing
the amount of data that can be transmitted in a fixed amount of time for useful purposes.
105) Worms, Trojan horses, and other infection software are collectively known as malware.
106) The SPAM Act of 2003 is designed to strengthen identity-theft protection.
107) How is a Trojan horse different from a worm?
108) Describe the ways in which businesses protect themselves from the threats and risks
information technology poses.