Business Essentials, 12e (Ebert/Griffin)
Chapter 10 Human Resource Management and Labor Relations
1) What is another name given to human resource managers?
A) Financial managers
B) Personnel managers
C) Production managers
D) Accounting managers
E) Business development managers
2) Which of the following is considered the starting point of effective human resource
management?
A) External staffing
B) Recruitment
C) Planning
D) Financing
E) Compensation
3) What is the purpose of a skills inventory?
A) To plan and identify people for transfer or promotion
B) To list key managerial positions
C) To describe the specifications for a job
D) To assess trends in previous human resource usage
E) To hire people from outside the organization
4) Which of the following outlines the duties of a job, its working conditions, and the tools,
materials, and equipment used to perform it?
A) Job advertisement
B) Job specification
C) Job description
D) Job analysis
E) Job report
5) Which of the following describes the skills, abilities, and qualifications required for a job?
A) Staffing survey
B) Advertising write up
C) Job specification
D) Employee analysis
E) Replacement chart
6) Which of the following contains information on each employee’s education, skills, work
experiences, and career aspirations?
A) Managerial grid
B) Employee information system
C) Job analysis
D) Job specification
E) Labor forecast
7) Which of the following describes an organization’s investment in attracting and motivating an
effective workforce?
A) Human capital
B) Talent management
C) HR planning
D) Internal forecasting
E) Job descriptions
8) Where can a manager find information on the skills, abilities and other qualifications needed
to perform a job successfully?
A) Talent management files
B) Job specification
C) Human capital systems
D) Job analysis
E) Job description
9) What is the systematic study of jobs within an organization?
A) Talent management
B) Job specification
C) Human capital systems
D) Job analysis
E) Job description
10) Which of the following indicates an understanding of the skills employees hold and how to
best use those skills for the success of the organization?
A) Job analysis
B) Talent management
C) Skills inventory
D) Adverse impact
E) Human capital
11) Job analysis is the systematic analysis of jobs within an organization resulting in a job
description.
12) Human capital represents the set of organizational activities directed at attracting,
developing, and maintaining an effective workforce.
13) A systematic study of jobs within an organization is conducted through a job analysis.
14) Replacement charts can be used to forecast the external supply of candidates for senior
managerial positions in the organization.
15) Talent management reflects the organization’s investment in attracting and motivating an
effective workforce.
16) How do human resource managers use job analysis for human resource planning?
17) Discuss the strategic importance of human resources within an organization.
18) Identify the difference between a job description and a job specification and explain how
they each support the job analysis process.
19) Which legal concept holds that both employer and employee have the mutual right to
terminate an employment relationship any time, for any reason, and without advance notice to
the other?
A) Quid pro quo
B) Affirmative action
C) Employment at will
D) Mutual consent
E) Equal employment opportunity
20) Which of the following constitutes an illegal hiring practice under Title VII of the Civil
Rights Act of 1964?
A) Asking someone about their availability because the position requires a 50-hour work week
B) Establishing a diversity committee to help diverse employees connect with each other
C) Asking a candidate whether or not he attends church, because it is important that candidates
are available to work on Saturdays and Sundays
D) Keeping track of how many males and females are in the organization
E) Requiring an applicant to specify gender on an application
21) Under which legal concept is it legal for a manager to discharge an employee without
advance notice?
A) Quid pro quo
B) Affirmative action
C) Employment at will
D) Joint agreement
E) Arbitration
22) Which key piece of legislation made it illegal to discriminate in key areas of employment,
including hiring, promotion, and compensation?
A) Executive Order 11246
B) Civil Rights Act of 1991
C) Equal Pay Act of 1963
D) Title VII of the Civil Rights Act of 1964
E) Fair Labor Standards Act
23) Which of the following pieces of legislation made it easier to sue an employer for
discrimination, but limited how much could be awarded in damages?
A) Equal Employment Opportunity Act of 1972
B) Civil Rights Act of 1991
C) Equal Pay Act of 1963
D) Title VII of the Civil Rights Act of 1964
E) Fair Labor Standards Act
24) Which Act established the minimum wage and mandated overtime payable to employees
who work more than 40 hours per week?
A) ERISA
B) Wagner Act
C) Fair Labor Standards Act
D) Taft-Hartley Act
E) Civil Rights Act of 1964
25) Who is charged with enforcing the provisions outlined in Title VII of the Civil Rights Act of
1964?
A) Supreme Court
B) ERISA
C) OSHA
D) EEOC
E) NLRB
26) Which type of plan allows employers to intentionally seek out employees from
underrepresented groups within the organization?
A) Civil Rights
B) Adverse impact
C) Employment at will
D) Patriot Act
E) Affirmative action
27) Which Act increased management rights when a union is attempting to organize a group
within an organization?
A) Taft-Hartley
B) OSHA
C) Wagner Act
D) NLRA
E) ERISA
28) How does the EEOC define sexual harassment in the workplace?
A) A single off-color joke that makes a worker uncomfortable
B) Any unwelcomed sexual advances
C) Persistent sexual advances
D) Unwelcome sexual advances made only by members of the opposite sex
E) Behavior that is sexual in nature only when it is instigated by a supervisor
29) Which of the following allows either the employer or the employee to terminate an
employment relationship for any reason and at any time?
A) Quid pro quo
B) The National Labor Relations Act
C) Employment at will
D) The Patriot Act
E) Taft- Hartley Act
30) What legal defense can an employer use when charged with using a pre-employment test that
creates adverse impact?
A) Evidence that the test identifies those who are better able to do the job than others
B) Evidence that the employer sought out minorities
C) Evidence that the employer treated all employees the same
D) Evidence that the test included goals for underused groups
E) Evidence that the test identified how hiring goals will be met
31) Which of the following is used to identify employment goals for underused groups, and how
those goals will be achieved?
A) Civil rights
B) Affirmative action plans
C) Equal employment
D) Adverse impact
E) Supply and demand
32) When must an employer have a written affirmative action plan that details how underused
groups will be pursued?
A) When the employer applies for a loan
B) When the employer wants to issue stock
C) When the employer holds government contracts
D) When the employer expands operations internationally
E) When the employer is privately held
33) Who is defined as an older worker under the Age Discrimination in Employment Act?
A) Those over 30 years of age
B) Those over 40 years of age
C) Those over 50 years of age
D) Those over 60 years of age
E) Those over 70 years of age
34) The Age Discrimination in Employment Act requires passive nondiscrimination. How do
employers practice passive nondiscrimination?
A) By seeking employees who are protected by the act
B) By seeking minorities who are protected by the act
C) By providing special treatment to women and minorities
D) By treating all who apply fairly
E) By increasing salaries for workers covered by the Act
35) Which of the following Acts helps to ensure the financial security of pension funds?
A) Employee Retirement Income Security Act
B) Wagner Act
C) Age Discrimination in Employment Act
D) Equal Pay Act
E) Fair Labor Standards Act
36) What is the purpose of the Family and Medical Leave Act of 1993?
A) To extend the length of maternity leaves
B) To allow employees to take a leave of absence with pay
C) To allow employees to take a leave of absence for family or medical emergencies or when a
child is born
D) To increase the percentage of payroll spent on health care for workers
E) To ensure financial security for all employees, regardless of circumstance
37) Which of the following set up procedures for employees to vote on their desire for union
representation?
A) Taft-Hartley Act
B) Labor-Management Relations Act
C) Occupational Safety and Health Act
D) Wagner Act
E) Patriot Act
38) Which Act established the National Labor Relations Board?
A) Taft-Hartley Act
B) Patriot Act
C) Labor-Management Relations Act
D) Occupational Safety and Health Act
E) Wagner Act
39) Employers may require an AIDS test as a condition of an offer of employment.
40) The Occupational Safety and Health Act of 1970 is considered to be the single most
comprehensive piece of legislation regarding workplace safety and health.
41) In spite of employment at will, employees may not be fired for filing workers’ compensation
claims.
42) It is illegal to use any pre-employment test that creates adverse impact.
43) ERISA was designed to regulate how pension funds are invested.
44) The Family and Medical Leave Act of 1993 requires employers to provide up to 12 weeks of
paid leave for family and medical emergencies or when a child is born.
45) The National Labor Relations Board was established by the Wagner Act to enforce the
provisions of the Act.
46) The Patriot Act gives Human Resource Managers access to previously confidential personal
information on employees, such as health and financial records.
47) Explain the role of equal employment opportunity and the Equal Employment Opportunity
Commission.
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48) What are the two types of sexual harassment as defined by the courts?
49) Describe the purpose of the Wagner Act, including how the Act is enforced.
50) Discuss the implications of the Patriot Act for Human Resource Management.
51) Which selection technique is MOST likely to introduce bias?
A) Interview
B) Application forms
C) Aptitude tests
D) Drug testing
E) Polygraph tests
52) Which of the following is conducted to attract qualified persons to apply for available jobs?
A) Realistic job previews
B) Recruiting
C) Selection
D) Hiring
E) Interviews
53) What is the advantage of promoting from within when filling an opening within the
organization?
A) Less need for a realistic job preview
B) Increased influx of high quality employees
C) Increased employee morale
D) Reduced turnover
E) Increased diversity of employees
54) How can a firm help to ensure a new hire has a thorough understanding of a position before
accepting the position?
A) Allow the candidate to job shadow for a day.
B) Use team interviews comprised of employees from that department.
C) Institute a higher than standard compensation system.
D) Use realistic job previews.
E) Use a different application form for each type of position available.
55) What is the most popular pre-employment test given?
A) Drug tests
B) Reference checks
C) Credit checks
D) Physical exams
E) Interviews
56) Human resource managers need to forecast the internal and external supply of employees.
57) When forecasting the internal supply of labor, planners must rely on information from
sources such as government reports and figures supplied by colleges on the number of students
in major fields.
58) Companies often use internal recruitment to build morale and keep high-quality employees
from leaving.
59) When selecting someone to hire, the first step in selection is usually asking the candidate to
take a test.
60) Distinguish between internal and external recruiting.
61) Describe how wages, salaries, incentives, and benefits programs help companies attract and
keep skilled workers.
62) Which of the following links salary increases to performance levels in nonsales jobs?
A) Bonuses
B) Collective bargaining
C) Merit salary systems
D) Cafeteria benefit plans
E) Workers’ compensation insurance
63) When a paycheck is calculated from the number of hours worked during the week times the
hourly rate, what type of system is being used to pay employees?
A) Gainsharing
B) Salary
C) Profit sharing
D) Wage
E) Incentive
64) Which refers to compensation other than wages and salaries and other incentive pay offered
by a firm to its workers?
A) Profit-sharing
B) Gainsharing
C) Benefits
D) Pay-for-knowledge
E) Variable