87) Which stage of the interview process generally takes the greatest part of the interview?
A) Screening
B) Warm-up
C) Question and answer
D) Close
E) Offer
88) Which of the following should you try to determine when you ask questions of the
interviewer?
A) What the company is looking for in new employees
B) If you will be receiving an offer
C) How you did compared to other candidates
D) If you were effective in your listening skills
E) The interviewer’s overall impression of your skills and abilities
89) Which of the following should be your focus in salary and benefits package negotiations?
A) The unique value you bring to the job
B) The number of other candidates available
C) The company’s financial health
D) The strength of the job market
E) A comparison of the company’s compensation policies to their strongest competitors
90) How can you tell if your responses to interview questions are being well received by the
interviewer?
A) Pay attention to follow-up questions
B) Pay attention to their nonverbal cues
C) Ask for feedback on your response when the question is especially difficult or odd
D) Ask if the interviewer has reservations about your response
E) At the end of the interview, ask if any of your responses need clarification or further detail
91) Many interviewers begin making a decision about the applicant
A) within the first 20 seconds of the interview.
B) during the question-and-answer stage.
C) during the final minutes of the interview.
D) after the candidate has left.
E) after interviewing all candidates.
92) During the question-and-answer stage of an interview
A) control the conversation and stress your achievements.
B) let the interviewer lead the conversation.
C) respond to all questions without hesitation.
D) don’t ask any questions of your own.
E) continuously nod your head to show agreement and understanding.
93) If your interviewer asks you a potentially unlawful question
A) you are required by law to end the interview and report it to the Equal Employment
Opportunity Commission.
B) it is often a sign that the interview is going well.
C) you may choose to answer or not to answer.
D) you should ignore it unless it happens more than once.
E) you should tell the employer the question is illegal and move on.
94) When a job interviewer indicates the interview is coming to a close, you should
A) try to prolong the interview, since the more the interviewer interacts with you, the better
impression you’ll make.
B) leave as quickly as possible.
C) find out what will happen next.
D) press for an immediate decision on whether or not you got the job.
E) ask how you compare to other candidates.
95) When the interviewer makes an offer to you
A) you need to decide whether to accept the offer immediately.
B) say yes immediately no matter how much she offers.
C) thank the interviewer and ask for some time to make your decision.
D) hold out for more money, no matter how much is offered.
E) tell the employer you will consider the offer after it is made in writing.
96) If the interviewer makes you a job offer and you begin to discuss salary, you should
A) be sure to raise the topic before the interviewer.
B) pick a salary number that is 20 percent higher than the industry standard.
C) say that your salary requirements are negotiable.
D) say your salary requirements are the top of the pay range.
E) say you are more concerned about getting “real world” experience than about the salary.
97) Which one of the following interview questions is discriminatory?
A) Did you graduate from high school?
B) This job requires that you speak Spanish. Do you?
C) Do you have physical or mental disabilities?
D) Do you have the legal right to work in the United States?
E) What title do you prefer?
98) The longest phase of a job interview is usually
A) the warm-up.
B) the question-and-answer stage.
C) the close.
D) none; all are about the same length.
99) The employer should not ask you questions about
A) your marital status.
B) your ethnicity.
C) your religion.
D) any of the above.
100) Using the list below, identify the question that would be lawful for an employer to ask
during a job interview.
A) Did you graduate from high school?
B) What is your maiden name?
C) Do you have physical or mental disabilities?
D) Are you taking any prescription drugs?
101) If you do all of the following EXCEPT ________, you’ll be able to ask and answer
questions effectively during an employment interview.
A) taking control of the conversation
B) pausing before answering difficult questions
C) avoiding one-word answers as much as possible
D) waiting until the interviewer finishes a question before answering it
102) If you receive an offer of employment, your ability to negotiate salary and benefits will
depend on
A) the company’s compensation policies.
B) the strength of the job market.
C) the demand for your skills.
D) all of the above.
103) While you’re interviewing for employment, record ________ in a notebook or simple
database about each company.
A) contact information for each interviewer
B) the status of follow-up communication
C) upcoming interview appointments
D) all of the above.
104) ________ is crucial during the warm-up stage of an employment interview.
A) Positive body language
B) Sensory awareness
C) An awesome smartphone
D) A digital résumé
105) If you get off to a bad start in a job interview, you can usually turn things around with a
strong finish during the closing stage.
106) Body language is particularly important during the warm-up phase of a job interview.
107) How should you respond to interview questions that are potentially illegal?
108) Describe each of the three stages of a successful employment interview.
109) How should you handle salary discussions and negotiations during the interview process?
110) How soon should you send a follow-up message, such as a thank-you note, after the
interview?
A) Within 24 hours
B) Within the week
C) After an offer has been made
D) After you have been rejected as a candidate
E) Within two days
111) Which of the following should be included in the opening statement when you are
requesting a time extension before making a decision?
A) A statement of your new demands for salary
B) A strong statement of your continued interest in the job
C) A list of other organizations you are interviewing with
D) Details about other offers you have received or expect to receive
E) An identification of other jobs you are applying for
112) How should you begin your letter of acceptance when you receive a job offer?
A) With details about start dates
B) By clarifying which office you will be working at
C) By accepting the position and expressing your thanks
D) With an expression of your enthusiasm and eagerness
E) With any questions about starting the job, such as dress code
113) Why is it important to respond to any communication from a company during the
application process within 24 hours?
A) It is an indication of unprofessionalism
B) It allows them to feel like they are in control of the process
C) The company might move on to other candidates
D) The company might feel that you are not serious about the position
E) A company usually hires the first person who meets most of the requirements
114) In a ________, you’ll meet with several interviewers at once.
A) group interview
B) committee interview
C) panel interview
D) conference interview
E) stress interview
115) Behavioral interviews require candidates to ________ when they answer questions.
A) respond to situations that are intended to unsettle them
B) create hypothetical responses to theoretical scenarios
C) limit themselves to “yes” or “no” responses
D) use their own experiences and attributes
E) work through job-related problems
116) Use the model for positive messages when you write
A) a letter of resignation.
B) a letter of acceptance.
C) a letter declining a job offer.
D) follow-up inquiries.
E) the résumé.
117) Within two days after a job interview, send a ________, even if you think you won’t get the
job.
A) list of references
B) follow-up message
C) link to your Facebook page
D) list of your accomplishments
E) new, updated résumé
118) Consider sending ________ if you haven’t heard from an employer after an interview either
by the promised date or within two weeks.
A) a message of inquiry
B) the URL to your personal blog
C) an invitation to like your Facebook page
D) a request for a time extension
E) an updated résumé
119) If you receive a job offer but you’re waiting to hear from other possible employers, you can
ask the employer for a(n)
A) statement of intent.
B) time extension.
C) do-over.
D) rain check.
E) increase in salary.
120) A letter declining a job offer follows the organizational model for ________ messages.
A) positive
B) transactional
C) recursive
D) negative
E) persuasive
121) If you’re resigning from your current position to accept a job with another employer,
________ when you write your letter of resignation.
A) vent your frustrations
B) criticize your coworkers
C) remain polite and tactful
D) pinpoint the company’s flaws
E) offer a copy of your new job description and salary level.
122) Which of the following is an advantage to sending a follow-up message after an interview?
A) It will allow you to build a relationship with the interviewer without the stress of the
interview
B) It will remind the interviewer you are actively looking and are waiting for a decision
C) It saves the interviewer the time it will take them to get in touch with you
D) It will let the interviewer know you are a good fit for the organization
E) It will reinforce the idea that this position is your first choice
123) When writing to accept a job offer, include all of the following EXCEPT ________ in your
message.
A) saying that you look forward to reporting for work
B) identifying the job you’re accepting
C) negotiating the job’s salary and benefits
D) accepting the position and expressing thanks
124) A job offer and a written acceptance of the offer can constitute a legally binding contract.
125) You’ve just finished a job interview, and you know that you’re not going to get the job. So,
don’t worry about sending a follow-up message to the interviewer.
126) Describe at least three common employment messages that follow an interview.
127) Why is it important to send a follow-up message after an interview?
128) How should you structure a message of inquiry after an interview has taken place?