93) Which of the following is one way companies can use location-aware content in mobile apps
to enhance the user experience?
A) By alerting users when they are approaching a hazard
B) By eliminating the ability to text and walk at the same time
C) By creating maps and property information
D) By requiring all employees to use the same brand of device
E) By increasing the use of apps related to the work environment
94) Which of these is a disadvantage of allowing employees to use their own devices to access
work files?
A) Employees work from home more often
B) There is less opportunity for digital publishing
C) Location-aware content can be shared
D) Security and privacy issues
E) There is greater risk of injury when multitasking
95) Which of these is one of the ways mobile tools have enhanced productivity and collaboration
in the workplace?
A) By increasing security of mobile devices
B) By incorporating location-aware devices
C) By limiting access to poorly designed technology
D) By the creation of new texting apps
E) By increasing access to information
96) How can mobile connectivity accelerate decision making and problem solving in an
organization?
A) By giving information to the right user, exactly when it is needed
B) By creating more engaging experiences for user
C) By creating apps geared at customers
D) By improving the customer service process
E) By eliminating experts within the company
97) How does mobile connectivity create more engaging experiences for users?
A) Guarding against information overload
B) Through the use of interactivity
C) By making communication more personal
D) By incorporating gamification devices
E) By eliminating the information technology paradox
98) All of the following EXCEPT ________ are characteristics of social media and mobile
communication.
A) forcing professionals to develop new skills
B) altering relationships between senders and receivers
C) changing the nature of communication
D) creating countless opportunities but few meaningful challenges
99) People who’ve grown up with ________ expect to have immediate access to information and
the ability to stay connected to their various social and business networks.
A) multifunctional communication technology
B) desktop communication technology
C) personal communication technology
D) mobile communication technology
100) By providing ________, such as facility maps and property information, mobile technology
can allow users to experience more of their environment and access information instantly.
A) digital domiciles
B) location-aware content
C) social-media catalogues
D) multimedia relationships
101) The personal mobile devices of employees always have the same level of security as those
devices issued by the company.
102) When compared to social media, mobile technology will have relatively little effect on the
nature of business communication.
103) Firms on the leading edge of the mobile revolution are hesitant to integrate mobile
technology in their organizations.
104) Globally, no more than 50 percent of Internet users access the web at least some of the time
with a mobile device.
105) Data traffic on mobile devices exceeds voice traffic significantly.
106) Discuss the similarities between social media and mobile communication.
107) Why is it important for companies to have mobile-friendly websites?
108) How does mobile connectivity change the decision-making process in an organization?
109) Who’s driving the bring your own device (BYOD) phenomenon? Why are information
technology managers concerned about it?
110) According to the text, what is the most important point to remember about technology?
A) Technology is a tool that can aid interpersonal communication, not replace it
B) Technology must be consistently updated to be effective
C) People will embrace technology until they hit information overload
D) Technology should replace interpersonal communication whenever possible
E) Technology will fill in the gaps if you lack essential skills
111) Which of the following is the result of people receiving more information than they can
process?
A) Less access to the Internet of Things
B) Information overload
C) Radical connectivity
D) Digital information fluency
E) A strong social communication model
112) Which of the following is an effect of information overload?
A) Less stress because of increased access to information
B) The ability to use technology to fill communication gaps
C) Difficulty in identifying the difference between useful and useless information
D) Difficulty in developing essential communication skills
E) Improved health and relationships
113) Which of these can be used to help control the number of messages you receive?
A) Twitter streams
B) Only reading messages marked “urgent”
C) Gamification technology
D) Filtering features
E) Radical connectivity
114) Which of these can companies use to increase user engagement by incorporating game-
playing aspects in an activity or process?
A) Radical connectivity
B) Information overload
C) Mobile connectivity
D) Digital publishing
E) Gamification
115) Which of the following best describes the information technology paradox?
A) Information tools can waste as much time as they save
B) Millennials are only attracted to firms with gamification
C) To improve performance on the job, it must feel like a game
D) Collaboration and brainstorming must be used to increase individual influence
E) Customer service ratings are increased when consumers connect with the company through
technology
116) Which one of the following statements is TRUE?
A) Data traffic and voice traffic from mobile devices are returning to desktop platforms.
B) Voice traffic from mobile devices exceeds data traffic.
C) Voice traffic and data traffic from mobile devices are roughly equivalent.
D) Data traffic from mobile devices exceeds voice traffic.
117) As a sender, which of these is an important step you can take to help reduce information
overload?
A) Mark messages as “urgent”
B) Don’t send unnecessary messages
C) Use filtering features
D) Only write messages that can be sent through texts
E) Use priority markings on messages
118) The term ________ describes the ability to send vast amounts of data instantly, constantly,
and globally.
A) mobile connectivity
B) radical connectivity
C) social connectivity
D) boundless connectivity
119) Which of the following will help the communication process?
A) Communicating through several media sites
B) Communicating electronically whenever possible
C) Disengage from the computer to communicate in person
D) Structure communications as short, text-like messages
E) Stay up to date on emerging technology tools