31
69) You can plan for important business exchanges via IM by viewing them as
A) invitations to discuss personal matters.
B) conversations with specific goals in mind.
C) opportunities to save time by multitasking.
D) routine events that don’t require formalities.
E) permanent records of conversations.
effective IM in the workplace.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Explain how to create brief messages for different electronic media
70) In order to use instant messaging (IM) productively in the workplace,
A) maintain your IM presence 24-7.
B) don’t worry about IM etiquette during short exchanges.
C) treat IM as a professional communication medium.
D) use IM to send confidential, complex, and personal messages.
E) use IM to replace the use of email whenever possible.
effective IM in the workplace.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Explain how to create brief messages for different electronic media
32
71) As it pertains to instant messaging, ________ involves making sure that online
correspondents are really who they appear to be.
A) social encryption
B) passcode verification
C) system coordination
D) user authentication
E) system log in
effective IM in the workplace.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Explain how to create brief messages for different electronic media
72) The ________ feature of instant messaging enables users to see which people are at their
desks and available to IM.
A) ghost protocol
B) presence awareness
C) passcode exemplification
D) network compatibility
E) gamification
effective IM in the workplace.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Explain how to create brief messages for different electronic media
33
73) In an organization, the use of ________ would be most effective when updating employees
at remote locations during a time of emergency.
A) IM
B) text messages
C) content management
D) email
E) phone calls
effective IM in the workplace.
AACSB: Information technology
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Explain how to create brief messages for different electronic media
74) What are the characteristics of an effective email subject line?
effective IM in the workplace.
AACSB: Information technology
Difficulty: Moderate
Classification: Application
Learning Outcome: Explain how to create brief messages for different electronic media
75) List at least three drawbacks of using instant messaging in business.
effective IM in the workplace.
AACSB: Information technology
Difficulty: Difficult
Classification: Conceptual
Learning Outcome: Explain how to create brief messages for different electronic media
34
76) Explain how to apply the three-step writing process to instant messages.
effective IM in the workplace.
AACSB: Information technology
Difficulty: Moderate
Classification: Synthesis
Learning Outcome: Explain how to create brief messages for different electronic media
77) What opportunities and challenges are associated with the use of instant messaging in the
workplace?
effective IM in the workplace.
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Explain how to create brief messages for different electronic media
35
78) The ability to update content quickly and easily makes ________ a natural medium when
communicators want to get messages out in a hurry.
A) websites
B) podcasting channels
C) blogs and microblogs
D) user-generated content sites
E) virtual networks
briefly explain how to adapt the three-step process to blogging.
AACSB: Information technology
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Explain how to create brief messages for different electronic media
79) Which of the following is important when you’re completing messages for your blog?
A) determining the scope and subject of your message
B) evaluating the content and readability of your message
C) allow autocorrect functions to find errors and oversights
D) determining method of transmission
E) spending more time on the planning step than normal
briefly explain how to adapt the three-step process to blogging.
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Explain how to create brief messages for different electronic media
36
80) Many companies are now using ________ to replace or supplement some conference calls,
training courses, and other communication activities.
A) blogs
B) instant messaging
C) email
D) text messaging
E) podcasts
briefly explain how to adapt the three-step process to blogging.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Explain how to create brief messages for different electronic media
81) When you’re applying the three-step writing process to blogging, the planning step will
include
A) an in-depth blog about the overall goals of the blog.
B) targeting the audience that you intend to reach.
C) expanding the scope of subjects that you plan to cover.
D) a list of potential topics to blog about.
E) methods to advertise the blog.
briefly explain how to adapt the three-step process to blogging.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Explain how to create brief messages for different electronic media
37
82) Many businesses now use blogs to
A) keep project teams up to date.
B) eliminate the need for email.
C) inform employees about confidential information.
D) act as a method of communication during a crisis or emergency.
E) establish a corporate voice.
briefly explain how to adapt the three-step process to blogging.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Explain how to create brief messages for different electronic media
83) If you do not have a constant supply of new information to post on a business blog,
A) your audience will appreciate not having to process information that changes constantly.
B) repost old material so your audience will not lose interest.
C) you should create a traditional website instead.
D) keep readers interested by adding daily comments on current events.
E) you should simply add “Nothing new just yet” each day to let readers know that the blog is
still viable.
briefly explain how to adapt the three-step process to blogging.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Explain how to create brief messages for different electronic media