21
49) Word combinations such as basic fundamentals, anonymous stranger, and future plans are
examples of
A) predicates.
B) redundancies.
C) split modifiers.
D) camouflaged verbs.
E) parallel terms.
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Revise, complete, and distribute business messages
50) Which of the following will best improve the message’s readability?
A) using long, parallel sentences
B) avoiding bulleted and numbered lists
C) using headings and subheadings
D) making sure that the information is accurate, relevant, and sufficient
E) writing in the past tense
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Revise, complete, and distribute business messages
22
51) Many changes made to improve clarity will also improve
A) parallelism.
B) tone.
C) understanding.
D) readability index scores.
E) conciseness.
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Revise, complete, and distribute business messages
52) To edit for conciseness,
A) eliminate wordy phrases.
B) add relative pronouns.
C) use longer, more complex words.
D) add redundancy.
E) include double modifiers.
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Revise, complete, and distribute business messages
53) You can improve the clarity of your messages if you break up overly long sentences into
shorter sentences.
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Application
Learning Outcome: Revise, complete, and distribute business messages
23
54) When you’re using digital media to write a message, you don’t need to worry about grammar,
spelling, or clarity.
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Application
Learning Outcome: Revise, complete, and distribute business messages
55) Briefly describe two strategies for clarifying sentence structure.
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
56) Explain the steps involved in editing documents for clarity.
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Revise, complete, and distribute business messages
24
57) Explain why editing for conciseness is important, then list the four steps it involves.
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Revise, complete, and distribute business messages
58) Rewrite the following sentence to improve clarity and avoid the long noun sequence: “The
financial estimates and accounting consulting firm will be closed next week.”
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Application
Learning Outcome: Revise, complete, and distribute business messages
59) Rewrite the following sentence to avoid camouflaged verbs: “The customer will ultimately
make a determination about whether a purchase will occur.”
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Application
Learning Outcome: Revise, complete, and distribute business messages
60) Rewrite the following sentence to eliminate the unnecessary phrases: “In view of the fact that
the customer service department is closed, we do not have the capability of offering refunds until
such a time as they reopen.”
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Application
Learning Outcome: Revise, complete, and distribute business messages
25
61) Rewrite the following sentence to eliminate redundancies: “The engineers collaborated
together in order to produce the uniquely original final outcomes of their research.”
tips on making your writing more concise.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Application
Learning Outcome: Revise, complete, and distribute business messages
62) To make your messages mobile friendly,
A) use large paragraphs.
B) divide the message into easy to consume bites.
C) avoid white space.
D) include graphics.
E) write for a vertical perspective.
document readability.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Application
Learning Outcome: Revise, complete, and distribute business messages
63) Businesspeople who compose messages for mobile devices should
A) keep formats simple.
B) write complex paragraphs.
C) fill in all on-screen white space.
D) assume device compatibility.
E) use a non-standard typeface.
document readability.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
26
64) Like the tone of your language, ________ can be too formal, just right, or too informal for a
given message.
A) spacing
B) use of white space
C) restraint
D) visual balance
E) margins
document readability.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
65) The ________ of a message involves the total effect of elements such as page or screen
design, typography, and graphics.
A) resonance
B) semantic structure
C) production quality
D) information value
E) layout
document readability.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
27
66) The term type style refers to
A) the space around text and between text columns.
B) any modification that lends contrast or emphasis to type.
C) a combination of text, graphics, photographs, audio, video, and interactivity.
D) the letters, numbers, and other text characters in a message.
E) the word choices made.
document readability.
AACSB: Written and oral communication
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
67) For effective document design in business communication, you should
A) fit as much material as possible on each page.
B) mix different typefaces and decorative touches throughout the document.
C) let “simpler” and “fewer” be your guiding concepts.
D) use a one-size-fits-all approach to balance design elements.
E) use bright background colors to make your message stand out.
document readability.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
68) Using white space in a document
A) is considered “cheating.”
B) is only an option when you can’t use color.
C) makes your document look unappealing.
D) provides visual contrast.
E) is helpful when you lack adequate information.
document readability.
AACSB: Written and oral communication
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
28
69) According to your textbook, lines of text that are justified are
A) set flush or aligned vertically on both the right and left.
B) presented in bold and italics.
C) set flush left and ragged on the right.
D) set flush right and ragged on the left.
E) centered on the page.
document readability.
AACSB: Written and oral communication
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
70) Centered type is commonly used for
A) making the document easier to read.
B) text paragraphs.
C) headings and subheadings.
D) bullet lists.
E) visual aids.
document readability.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
29
71) For most printed business messages, use a type size of ________ for regular text and
________ for headings and subheadings.
A) 8 to 10 points; 12 to 14 points
B) 10 to 12 points; 12 to 18 points
C) 12 to 14 points; 14 to 20 points
D) 14 to 16 points; 20 to 24 points
E) 16 to 20 points; 20 to 28 points
document readability.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
72) Which one of the following is usually included in a typical memo format?
A) the writer’s signature
B) a salutation
C) a subject line
D) a complimentary close
E) an indication of those who are copied on the memo
document readability.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
30
73) When selecting typefaces for most business documents, you should
A) generally avoid using more than two typefaces on a page.
B) make generous use of all caps, underlining, and boldface.
C) use the same typeface for the entire document.
D) use a large type size (at least 14 points) for your basic text if you need to fill up space.
E) use smaller typeface to same room when including headings.
document readability.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages
74) Any space in a message that doesn’t contain text or artwork, both in print and online, is
considered to be
A) ambiguous.
B) unnecessary.
C) neutral noise.
D) white space.
E) wasted.
document readability.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Revise, complete, and distribute business messages