11
22) The practice of accepting multiple cultures on their own terms is known as
A) ethnocentrism.
B) cultural pluralism.
C) ethnography.
D) stereotyping.
E) cultural coherency.
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
23) Ethnocentrism can be overcome in part by
A) avoiding assumptions.
B) judging other groups according to your own standards.
C) ignoring the distinctions among cultures.
D) remembering people from other cultures communicate in ways that are inferior to your own.
E) asserting the superiority of your own culture.
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
12
24) ________ involves the practice of accepting multiple cultures on their own terms.
A) Ethnocentrism
B) Cultural flexibility
C) Competency
D) Cultural pluralism
E) Cultural coherency
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
25) ________ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms
for behavior.
A) Attitude
B) Culture
C) Disposition
D) Preference
E) Xenophobia
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
13
26) ________ is the practice of assigning a wide range of generalized attributes to an individual
based on his or her membership in a particular culture or social group.
A) Xenophobia
B) Ethnocentrism
C) Stereotyping
D) Cultural pluralism
E) Coherency
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
27) When culture is fairly logical and consistent when viewed from the inside is said to be
A) incomplete.
B) stereotypical.
C) xenophobic.
D) pluralistic.
E) coherent.
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
14
28) Cultural competency refers to
A) the ability to adjust one’s communication style to accommodate cultural differences.
B) a state of being economically independent according to the standards of a particular culture.
C) the ability to speak more than one language.
D) a broad knowledge of culture, including music, art, and theatre.
E) none of the above.
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
29) Most people belong to
A) only one culture.
B) only one culture at a time, but it can change over their lifetime.
C) several different cultures.
D) all cultures—although most do not realize it.
E) no culture at all, due to increased globalization.
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
15
30) Members of a well-established culture tend to view their culture as complete, which can dull
or even suppress curiosity about other cultures.
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
31) Studies have shown that people often have cultural biases of which they’re not even
consciously aware.
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
32) What is ethnocentrism, and how can it be overcome?
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Synthesis
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
16
33) What is culture? How does culture affect communication?
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
34) How does the idea of coherency affect culture internally and externally to the organization?
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
17
35) How can you adapt your communication style to that of a new culture you are encountering?
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
36) By emphasizing principles of ________, a designer can make a website more accessible to
people whose vision is limited.
A) web accessibility
B) organic design
C) associative technology
D) emblematic availability
E) mobility
cultural differences.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
18
37) Cultural differences appear in a number of important areas, including
A) nonverbal differences.
B) legal and ethical differences.
C) religious differences.
D) attitudes toward work and success.
E) all of the above.
cultural differences.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
38) Every attempt at communication between two people occurs within a
A) cultural context.
B) communication portal.
C) nexus of convenience.
D) cone of reciprocity.
E) mutual environment.
cultural differences.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
19
39) Disabled employees can use ________ to pursue a greater range of career paths, thereby
giving employers access to a broader base of talent.
A) flexible initiatives
B) coordinated systems
C) assistive technologies
D) revolving methodologies
E) “saving face” technologies
cultural differences.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
40) Nonverbal communication can be a reliable guide to determining the meaning of a message
A) in all communication situations.
B) across a wide range of electronic communication media.
C) in the majority of intercultural communication situations.
D) only if the sender and receiver assign the same meaning to nonverbal signals.
E) if the sender has a basic grasp of cultural differences.
cultural differences.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
20
41) In high-context cultures,
A) people rely more on nonverbal circumstances and cues to convey meaning.
B) people rely less on the environmental setting to convey meaning.
C) the rules of everyday life are highly explicit.
D) aggressive negotiation is expected.
E) there is less emphasis on context.
cultural differences.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
42) To convey meaning in a low-context culture such as the one existing in Germany, people
rely more on
A) gestures and vocal inflection.
B) indirectness and metaphors.
C) situational cues.
D) explicit verbal communication.
E) facial expressions.
cultural differences.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world