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Excellence in Business Communication, 12e (Thill/Bovee)
Chapter 3 Communication Challenges in a Diverse, Global Marketplace
1) “All the characteristics and experiences that define each of us as individuals” is the definition
of
A) ethnicity.
B) diversity.
C) culture.
D) pluralism.
E) life experience.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
2) Intercultural communication can challenge supervisors in all of the following ways except
A) connecting on an interpersonal level with diverse employees.
B) providing motivation to diverse employees.
C) getting a limited range of views and ideas from diverse employees.
D) fostering cooperation among diverse employees.
E) promoting harmony within the group of diverse employees
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
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3) Intercultural communication is the process of sending and receiving messages between people
whose cultural backgrounds
A) don’t include verbal and/or nonverbal signs.
B) don’t include a common language but do include common nonverbal customs.
C) could lead them to interpret verbal and nonverbal signs differently.
D) allow them to interpret verbal and nonverbal signals in identical ways.
E) tie them to a particular ethnic group in their local community.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
4) Of the top 10 export markets for U.S. products, ________ percent have English as an official
language.
A) 2
B) 7
C) 15
D) 22
E) 30
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
3
5) The key to cross-cultural and global business is
A) recognizing cultural biases.
B) increased exports.
C) cross cultural training.
D) a diverse workforce.
E) effective communication.
AACSB: Diverse and multicultural work environments
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
6) Within three decades, the majority of the U.S. population will be made up of
A) workers under the age of 40.
B) non English speakers.
C) Caucasians.
D) immigrants.
E) minorities.
AACSB: Diverse and multicultural work environments
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
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7) In today’s global business world, communication and culture
A) are not closely related and are rarely important to business communication.
B) are so closely related that separating the two is virtually impossible.
C) have become irrelevant since the advent of the Internet and the rise of social media.
D) present challenges that can be overcome simply by learning your audience’s language.
E) have minimal effect on how business is conducted in the U.S.
AACSB: Diverse and multicultural work environments
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
8) As businesses become more global, the workforce increasingly consists of employees with
________ national, religious, and ethnic backgrounds.
A) similar
B) identical
C) diverse
D) triangulated
E) mixed
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
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9) Many difficulties in intercultural communication occur because people in different cultures
have different
A) genetics.
B) assumptions about how people should think, behave, and communicate.
C) environments.
D) media.
E) views, but similar core values.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
10) Every attempt to send or receive a message is influenced by
A) word choice.
B) diversity.
C) written communication skills.
D) verbal communication skills.
E) culture.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
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11) Local markets and national borders are no longer impassable barriers to business, thanks in
part to
A) currency exchange rates.
B) culture.
C) transportation technologies.
D) exports.
E) better international communication skills.
AACSB: Diverse and multicultural work environments
Difficulty: Difficult
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
12) Nearly 90 percent of executives claim profit and revenue would increase with improvements
in
A) market share.
B) international communication skills.
C) Internet technology.
D) understand of local idioms.
E) the local talent pool
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
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13) The competitive advantage of a diverse workforce includes
A) lower costs.
B) limited viewpoints.
C) duplication of employee talents.
D) better identify with diverse markets.
E) fulfilling legal requirements.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
14) Culture influences how messages are sent and received in the workplace.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
15) As it applies to the contemporary workplace, the idea of diversity is limited to issues of race
and ethnicity.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
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16) How does intercultural communication affect cross-cultural and global business?
AACSB: Diverse and multicultural work environments
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
17) How does increased diversity present challenges for the workplace?
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Synthesis
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
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18) The term ________ includes an appreciation for cultural differences that affect
communication and the ability to adjust one’s style when communicating across cultures.
A) cultural intuition
B) cultural insight
C) cultural competency
D) cultural dexterity
E) cultural coherence
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
19) How can one learn to show respect for others and to communicate effectively in business?
A) Make basic assumptions about a culture based on past experience.
B) Judge people based on dress and actions.
C) Ignore the differences between another person’s culture and your own.
D) Hold firm to beliefs and biases that have been developed.
E) Adapt your communication style to that of the new cultures you encounter.
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
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20) When you react ethnocentrically, you
A) assume that your culture is superior to others.
B) accept the differences that exist between your culture and other cultures.
C) focus on the possibility that your words and actions will be misunderstood.
D) show respect for other cultures.
E) understand the long standing traditions of the other culture.
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
21) Xenophobia is the fear of
A) bridges.
B) unfamiliar environments.
C) foreigners.
D) change.
E) crisis.
stereotyping.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world