31
67) List at least three strategies to keep your mind from wandering while listening to a speaker.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
68) Differentiate among the three primary types of listening.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
69) Which of the following statements about nonverbal communication is false?
A) Facial expressions are a primary means of conveying emotions.
B) A person’s voice carries both intended and unintended nonverbal cues.
C) Nonverbal signals can be used to assert both authority and intimacy.
D) Mastering nonverbal signals will allow you to “read someone like a book.”
E) Nonverbal communication can supplement spoken communication.
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
32
70) According to the theory of nonverbal communication, touch
A) is the least important form of nonverbal communication.
B) is the great equalizer, putting people of different status on the same footing.
C) should be completely avoided in all business situations.
D) is governed by cultural customs that establish who can touch whom and when.
E) is the primary vehicle for expressing emotion.
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
71) When the nonverbal signals match the spoken words, nonverbal signals can ________ a
verbal message.
A) strengthen
B) weaken
C) replace
D) eliminate the need for
E) minimize
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
33
72) When it comes to nonverbal communication,
A) culture does not influence how signals are interpreted.
B) the sender—rather than the receiver—gets to determine what signals mean.
C) it pays to be careful, since others might interpret things very differently than you intended.
D) eye contact is a universal symbol of respect.
E) don’t forget that you can never smile too much.
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
73) Especially effective in establishing dominance, ________ can also regulate interaction and
indicate attention or interest.
A) touch
B) posture
C) appearance
D) pace and pitch
E) eyes
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
34
74) Which of the following indicates a specific and intentional meaning when using gestures and
posture as a form of nonverbal communication?
A) slouching
B) waving
C) fidgeting
D) leaning forward
E) pacing
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
75) The primary vehicle for expressing emotions is
A) facial expression.
B) gesture and posture.
C) vocal characteristics.
D) personal appearance.
E) touch
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
35
76) In addition to conveying warmth and comfort, ________ can be used to convey control.
A) time and space
B) personal appearance
C) gesture and posture
D) touch
E) facial expression
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
77) To be a better speaker and a better listener, pay attention to
A) audience.
B) subject matter.
C) time.
D) word choice.
E) nonverbal cues.
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Describe best practices in team and interpersonal communication
36
78) One way to show respect for others is being on time for a meeting. This is an example of
________ as a nonverbal cue.
A) influence
B) time and space
C) gesture
D) dominance
E) pitch, pace, and stress
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
79) Unlike with verbal language, the meanings of nonverbal signals are consistent across
cultures.
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
80) When it comes to personal appearance in the workplace, it’s best to match your style to the
expectations of your organization.
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
37
81) List at least three general categories of nonverbal communication.
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
82) If you are new to a company, what is the best way to decide what type of dress is appropriate
in that organization?
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
83) List and briefly explain the three roles nonverbal communication plays in successful
communication.
of nonverbal expression.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
38
84) Successful teamwork, productive meetings, effective listening, and nonverbal
communication all depend on ________ among all participants.
A) face-to-face contact
B) mutual respect and consideration
C) common cultural reference points
D) the use of the latest communication technology
E) support of personal goals
etiquette is essential.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
85) Which of the following is not an important consideration related to etiquette in the
workplace?
A) the clothing you wear to work
B) your grooming habits
C) your telephone skills
D) your height and weight
E) your behavior
etiquette is essential.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication