21
46) Conducting successful virtual meetings requires ________ before the meeting and ________
during the meeting.
A) less planning; more flexibility
B) more planning; more diligence
C) less diligence; more flexibility
D) more planning; less diligence
E) more flexibility; more diligence
AACSB: Information technology
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
47) The limited ability to convey nonverbal subtleties such as facial expressions and hand
gestures makes ________ particularly good for negotiations, collaborative problem solving, and
other complex discussions.
A) conference calls
B) telepresence
C) instant messages
D) video blogs
E) virtual whiteboards
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
22
48) Conducting successful meetings by phone or online
A) is much easier than doing so face-to-face.
B) is virtually impossible.
C) dramatically reduces the distractions participants must overcome.
D) requires extra planning before the meeting and more diligence during the meeting.
E) eliminates the need for anyone to take minutes.
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
49) One advantage of virtual meetings is
A) the elimination of subtleties such as hand gestures.
B) the ability to conduct product demonstrations.
C) the realistic conference feel.
D) limited participants.
E) wider access to expertise.
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
23
50) One of the simplest forms of virtual meetings is
A) instant messaging.
B) virtual whiteboards.
C) video conferencing.
D) webinars.
E) idea campaigns.
AACSB: Information technology
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
51) Briefly describe at least three meeting technologies that make it easy for virtual teams to
interact.
AACSB: Information technology
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
24
52) If you are listening mainly to understand the speaker’s message, you are engaging in
A) content listening.
B) critical listening.
C) empathic listening.
D) active listening.
E) selective listening.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
53) An effective listener tries to practice ________ in an effort to hear and understand what the
other party is saying.
A) emphatic listening
B) critical listening
C) active listening
D) content listening
E) selective listening
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Synthesis
Learning Outcome: Describe best practices in team and interpersonal communication
25
54) Some people use ________ to tune out anything that doesn’t conform to their beliefs or their
self-images.
A) empathetic listening
B) constricted listening
C) egocentric listening
D) active listening
E) defensive listening
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
55) If you are engaging in critical listening, your goal is to
A) understand and retain information.
B) understand the speaker’s feelings, needs, and wants.
C) evaluate the logic and validity of the message.
D) appreciate the speaker’s point of view.
E) find flaws in the speaker’s ideas as quickly as possible.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
26
56) A reliable employee you supervise has come to speak with you about a leave of absence
related to personal issues. To understand her feelings and needs, you should engage in
A) content listening.
B) empathic listening.
C) critical listening.
D) sustained listening.
E) defensive listening.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
57) Within 48 hours, people tend to forget approximately ________ percent of what was said in
a 10-minute conversation.
A) 10
B) 25
C) 50
D) 75
E) 90
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
27
58) The first step in the basic listening process is
A) receiving the message.
B) interpreting the message.
C) evaluating the message.
D) encoding the message.
E) decoding the message.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
59) Selective listening refers to
A) a highly focused form of listening.
B) letting one’s mind wander until something personally relevant is said.
C) a form of defensive listening.
D) listening only long enough to form an opinion.
E) a timesaving technique in which you ignore at least 25% of what is being said.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
28
60) The goal of ________ is to understand and evaluate a speaker’s message based on elements
such as logic, evidence, and validity, as well as the speaker’s intentions and motives.
A) defensive listening
B) content listening
C) critical listening
D) empathetic listening
E) selective listening
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
61) In part, poor listening occurs because listeners
A) can think faster than speakers can speak.
B) concentrate on each word the speaker says, rather than the overall point.
C) are unable to think originally.
D) cannot process words and phrases as quickly as speakers can say them.
E) do all of the above.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
29
62) To overcome barriers to effective listening, the listener should
A) use selective listening.
B) rely on prejudgment.
C) limit the use of categorization.
D) interrupt often to ask questions.
E) use visualization techniques.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
63) Active listening involves
A) thinking of what you will say next, while others are speaking.
B) playing “devil’s advocate” and thinking of ways to disagree, even before the other person has
finished speaking.
C) making a conscious effort to truly hear and understand what the other party is saying.
D) allowing your mind to multitask while others are speaking.
E) working to overhear coworkers’ conversations, even if they are unaware that you are listening.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
30
64) Using mnemonics (such as acronyms or rhymes) to help remember important information
shared during a meeting
A) is a waste of time.
B) works only if you have special training.
C) requires that you stop everyone from speaking so you can repeat what you hope to remember.
D) can be a useful strategy.
E) is far more effective than writing the information down.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
65) Your ability to listen effectively will have little effect on your long-term career prospects.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
66) List at least three benefits of effective listening in business.
problem of selective listening.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication