11
23) An important aspect of mobile communication in the workplace is ________, which
integrates voice, video, instant messaging, and real-time collaboration into a single system.
A) business communication
B) unified communication
C) peripatetic communication
D) digital communication
E) real time communication
technologies, and explain how to give constructive feedback.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
24) The primary difference between constructive feedback and destructive feedback is
A) constructive feedback is focused on the people involved.
B) destructive feedback is focused on the process and outcomes of communication.
C) constructive feedback can hurt people’s feelings.
D) destructive feedback delivers criticism with no guidance for improvement.
E) constructive feedback includes a threat of consequences for failure.
technologies, and explain how to give constructive feedback.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
12
25) When a team that has never worked together collaborates on communication efforts,
A) it’s important to give members time to bond before getting down to business.
B) there isn’t time for team members get to know one another-work should begin immediately.
C) you should expect poor results.
D) members should always meet in person and never rely on meeting technologies.
E) members should avoid trying to reach consensus, since it is nearly impossible.
technologies, and explain how to give constructive feedback.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
26) During the ________ phase of group development, the team clarifies and summarizes the
agreed-upon solution, and team members receive their assignments for carrying out the group’s
decision.
A) orientation
B) conflict
C) brainstorming
D) emergence
E) reinforcement
technologies, and explain how to give constructive feedback.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
13
27) One of the main advantages of collaboration via mobile devices is
A) a record of all comments.
B) limited involvement in the brainstorming process.
C) the ability to multitask.
D) transference of fixed-web collaboration efforts.
E) flexibility.
technologies, and explain how to give constructive feedback.
AACSB: Information technology
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Describe best practices in team and interpersonal communication
28) An extranet is
A) a web-monitoring tool that provides an “extra net” of protection against malware and viruses.
B) a restricted website available to employees and to outside parties by invitation only.
C) another name for a social network such as LinkedIn or Facebook.
D) another name for the hidden internet, which standard search engines do not reach.
E) a network tool that allows employers to “ping” website users and monitor their activity.
technologies, and explain how to give constructive feedback.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
29) The outcome of collaborative writing is usually inferior to what a single individual can
produce.
technologies, and explain how to give constructive feedback.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
14
30) Mobile devices aren’t particularly useful for collaborative writing and other workplace
communication projects.
technologies, and explain how to give constructive feedback.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
31) Discuss the concept of unified communication as it applies to mobile communication and
collaboration.
technologies, and explain how to give constructive feedback.
AACSB: Information technology
Difficulty: Difficult
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
15
32) Much of your workplace communication will occur during in-person or online meetings. If
you’re leading a meeting, you can help to make sure it’s productive by
A) preparing carefully.
B) allowing anyone interested in the topic to attend.
C) limit participation during the meeting to supervisors.
D) minimize your participation during the meeting.
E) develop a flexible agenda.
AACSB: Reflective thinking
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Describe best practices in team and interpersonal communication
33) For a formal meeting, appoint one person to record a ________ to summarize the important
highlights of the meeting.
A) detailed meeting agenda
B) set of meeting minutes
C) pro-forma meeting matrix
D) list of personal impressions
E) list of key opinions
AACSB: Reflective thinking
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
16
34) The best time to distribute an agenda for a meeting is
A) before the meeting.
B) at the start of the meeting.
C) during the meeting.
D) after the meeting.
E) as participates arrive.
AACSB: Reflective thinking
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
35) Use of parliamentary procedure
A) tends to slow meetings down.
B) contributes to dissent among participants.
C) helps meetings run more smoothly.
D) is only useful for meetings with more than a dozen participants.
E) is used rarely by U.S. organizations.
AACSB: Reflective thinking
Difficulty: Difficult
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
17
36) At the last staff meeting, someone suggested that using parliamentary procedure would help
make the meetings more efficient. To learn more about parliamentary procedure, which of the
following should you consult?
A) SEC Standards of Ethics
B) Robert’s Rules of Order
C) Generally Accepted Accounting Principles
D) Fundamental Meeting Management
E) Congressional Meeting Policies and Procedures
AACSB: Reflective thinking
Difficulty: Easy
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
37) If you’re the designated leader of a meeting,
A) don’t interfere if the discussion departs from the goals of the meeting.
B) allow introverted participants to disengage from the meeting.
C) try to simply act as an observer, and let the meeting “run itself.”
D) allow individuals to decide their individual roles.
E) follow a predetermined agenda.
AACSB: Reflective thinking
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
18
38) When planning a meeting, the group leader prepares a(n) ________ of items to discuss,
topics to present, or decisions to make.
A) agenda
B) shortlist
C) roster
D) proforma
E) flow chart
AACSB: Reflective thinking
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
39) Formal meetings are conducted according to ________, a time-tested method for planning
and running meetings effectively.
A) business etiquette
B) parochial protocols
C) Emily Post’s Rules of Order
D) parliamentary procedure
E) majority rules
AACSB: Reflective thinking
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
19
40) Which of the following would be a positive, productive way of using a mobile device during
an important meeting, convention, or conference?
A) using the mobile device so the speaker cannot see it
B) working on other projects while listening to the speaker
C) checking your Facebook
D) tweeting key points from a convention speech
E) answering emails
AACSB: Reflective thinking
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
41) To ensure participants know what is expected of them, the meeting leader should
A) email each participant with their specific task(s).
B) distribute minutes, allowing for corrections.
C) summarize the discussion, noting those who contributed major points.
D) post a sign-up sheet for all tasks that need to be accomplished.
E) include all assignments for each participant in the meeting minutes.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Describe best practices in team and interpersonal communication
42) If you want to use a mobile device to take notes during a meeting, it’s a good idea to let the
meeting’s leader know ahead of time.
AACSB: Reflective thinking
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
20
43) The main role of the meeting leader is to be passive and let others speak without interference.
AACSB: Reflective thinking
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
44) Once you have decided that a meeting is necessary, what four strategies can help you plan it
effectively?
AACSB: Reflective thinking
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Describe best practices in team and interpersonal communication
45) Which of the following meeting technologies would be most effective for negotiations,
collaborative problem solving, and other complex discussions?
A) instant messaging
B) teleconference
C) telepresence
D) wiki
E) web links
AACSB: Information technology
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Describe best practices in team and interpersonal communication