39
85) Explain the concept of gamification and how companies are using this tool to reach a larger
audience.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Discuss the challenges and importance of business communication
86) The accepted principles of conduct that govern behavior within a society are known as
A) laws.
B) social guidelines.
C) ethics.
D) protocols.
E) work rules.
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
40
87) Which of the following is not a characteristic of ethical communication?
A) It includes all relevant information.
B) It is intended to hide some negative information.
C) It is true in every sense.
D) It is not deceptive in any way.
E) It is not manipulative in any way.
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
88) With the exception of ________, all of the following represent unethical communication.
A) using technical jargon
B) selective misquoting
C) distorting visuals
D) plagiarizing the work of others
E) omitting information that doesn’t support your argument
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
41
89) Which of the following is an example of an ethical dilemma?
A) deciding whether or not to inform employees that layoffs are coming as they work on
finishing a big project
B) deciding whether or not to tell an employee that he needs to improve his performance
C) deciding whether or not to use the copy machine for personal papers
D) deciding whether or not to declare the costs of your vacation travel as a deductible business
expense
E) deciding whether to use your corporate credit card to buy fuel for a personal trip
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
90) Which of the following is an example of an ethical lapse?
A) putting unsigned suggestions in the company suggestion box
B) sharing confidential information with a new employer about your previous (competing)
employer’s major clients
C) telling your supervisor that another employee is stealing office supplies
D) providing incorrect data in a report, even though you did not know it was incorrect at the time
E) sharing a negative earnings report with your supervisor
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
42
91) To help establish clear guidelines for ethical behavior, many companies provide employees a
written
A) ethics audit.
B) ethical dilemma.
C) ethical lapse.
D) code of ethics.
E) ethics contract.
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
92) Attempting to promote products and services to customers who don’t know they’re being
marketed to is known as ________ marketing.
A) viral
B) surprise
C) undercover
D) stealth
E) hidden
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
43
93) Within the context of social media, the term ________ refers to a sense of openness, of
giving all participants access to the information they need to understand the messages they are
receiving.
A) transformation
B) transubstantiation
C) transparency
D) transcendence
E) translucency
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
94) An intentional false statement that damages someone’s character or reputation is
A) defamation.
B) a violation of transparency requirements.
C) legal, but unethical.
D) a violation of the FTC.
E) considered to be a promotional communication.
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
44
95) An ethical ________ involves choosing between conflicting alternatives that are not clear-
cut.
A) lapse
B) riddle
C) enigma
D) dilemma
E) quandary
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
96) An ________ involves making choice that’s clearly unethical.
A) ethical lapse
B) ethical slip
C) ethical quandary
D) ethical dilemma
E) ethical decision
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
97) Ethics can be defined as not doing anything illegal.
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
45
98) Plagiarism is only a problem in the classroom. In the business environment, it’s just another
term for information sharing.
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
99) When people must choose between alternatives that aren’t completely wrong or completely
right, they are facing an ethical lapse.
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
100) Briefly explain the difference between an ethical dilemma and an ethical lapse.
and list six guidelines for making ethical communication choices.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication