31
67) Companies are wrestling with the ________, in which employees want to use their personal
tablets and smartphones to access company networks and files.
A) BAPD phenomenon
B) BMSP phenomenon
C) BYOD phenomenon
D) BCNU phenomenon
E) BMPD phenomenon
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
68) Companies that use the mobile-first approach
A) allow employees to bring their mobile devices to work.
B) design their websites for optimum viewing on smartphones and tablets.
C) control operating costs through telecommuting and other nontraditional work models.
D) ignore traditional standards of grammar, punctuation, and spelling when writing messages.
E) work to minimize device size and increase portability.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
69) You can help to reduce information overload if you avoid sending unnecessary messages.
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
32
70) Factors such as poor acoustics and uncomfortable meeting rooms can be annoying, but they
don’t affect communication.
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
71) Messages can be blocked or distorted by filters, any human or technological interventions
between the sender and the receiver.
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe best practices in team and interpersonal communication
72) How can the overuse or misuse of communication technology become a barrier to effective
communication?
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Discuss the challenges and importance of business communication
33
73) The “information technology paradox” refers to
A) widespread confusion over how to utilize email and IM.
B) the idea that technology has cut down interpersonal communication in business.
C) the idea that the use of information technology can waste as much time as it saves.
D) frustration surrounding incompatibility between Apple and Microsoft operating systems.
E) none of the above.
AACSB: Information technology
Difficulty: Difficult
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
74) Which of the following is the best solution to technology-related problems such as
inappropriate use of the web and social media in the workplace?
A) forbidding employees to use the web while they are in the office
B) requiring employees to turn off their smartphones when they arrive for work
C) developing clear policies that are evenly enforced
D) rewarding employees who call your attention to those who are using these technologies
inappropriately
E) “going green” by removing all electronic devices (except telephones) from the office
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
34
75) Facebook, Twitter, YouTube, and other technologies are key elements of the ________, in
which information tools can waste as much time as they save.
A) social media conundrum
B) time-space continuum
C) information technology paradox
D) digital efficiency enigma
E) gamification revolution
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
76) Which of the following can hinder effective communication?
A) keeping technology use in perspective
B) using the computer whenever possible
C) guarding against information overload
D) communicating in person
E) avoiding information addiction
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
35
77) Which of the following best describes the role of technology in the communication process?
A) an aid to interpersonal communication
B) a replacement for face-to-face communication
C) a tool to replace essential skills
D) a source of data to minimize human error
E) a tool to fill the gaps in a skill set
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
78) Receiving more information than that which can be processed is referred to as
A) gap.
B) information technology paradox.
C) gamification.
D) transparency.
E) information overload.
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
36
79) Receiving more information than that which can be utilized results in
A) increased stress at home.
B) decreased stress on the job.
C) increased productivity.
D) information domination.
E) a sense of urgency.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
80) Why are some companies adding gamification to their mobile apps?
A) to reduce customer stress levels while they are on hold
B) to improve the computational speed on corporate information systems
C) to reduce the need for expensive customer service calls
D) to increase user engagement
E) to reduce employee headcount and other fixed costs.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
37
81) Which of the following best describes gamification?
A) an online tracking system to monitor employees’ use of social media
B) a mobile app designed to improve customer service
C) adding game playing aspects to a business activity or process
D) an online collaboration system between an organization and its suppliers
E) an online game designed to train salespeople
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
82) To increase employee connections, the sharing of ideas and improve brainstorming, some
companies use
A) product champions.
B) gamification.
C) location aware devices.
D) information addiction.
E) information technology paradox.
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
38
83) Which of the following can result from the use of social networking sites used while at
work?
A) sexual harassment lawsuits
B) increased gamification
C) increased productivity
D) greater employee engagement
E) increased hours on the job
AACSB: Information technology
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
84) Explain the “information technology paradox.”
AACSB: Reflective thinking
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Discuss the challenges and importance of business communication