21
45) ________ is the process of transferring information and meaning between senders and
receivers.
A) Reflection
B) Projection
C) Communication
D) Illumination
E) Conjecture
nature of business communication.
AACSB: Written and oral communication
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Discuss the challenges and importance of business communication
46) When a sender puts an idea into a message, the sender is ________ the idea.
A) transmitting
B) encoding
C) developing
D) decoding
E) shaping
nature of business communication.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Discuss the challenges and importance of business communication
22
47) In the communication process, ________ describes the step in which the audience extracts
the idea from a message.
A) extracting
B) encoding
C) translating
D) decoding
E) transmitting
nature of business communication.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Discuss the challenges and importance of business communication
48) If an incoming message doesn’t fit into a person’s view of reality, then he or she may use
________ to distort or ignore that information.
A) myopic introspection
B) cognitive reconstruction
C) selective perception
D) creative interpretation
E) cognitive interpretation
nature of business communication.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Discuss the challenges and importance of business communication
23
49) In what way has the social communication model enabled a new approach to business
communication?
nature of business communication.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
50) Briefly explain the concept of corporate culture.
nature of business communication.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
51) What is selective perception?
nature of business communication.
AACSB: Ethical understanding and reasoning
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
24
52) Briefly explain the nature and importance of the final phase in the communication process.
nature of business communication.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Application
Learning Outcome: Discuss the challenges and importance of business communication
53) Briefly explain how social media have changed the way customers and other groups engage
in business communication.
nature of business communication.
AACSB: Written and oral communication
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Discuss the challenges and importance of business communication
54) Outline the eight steps of the communication process.
nature of business communication.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Conceptual
Learning Outcome: Discuss the challenges and importance of business communication
25
55) Describe four common types of communication barriers.
nature of business communication.
AACSB: Written and oral communication
Difficulty: Difficult
Classification: Conceptual
Learning Outcome: Discuss the challenges and importance of business communication
56) All of the following except ________ are characteristics of social media and mobile
communication.
A) forcing professionals to develop new skills
B) altering relationships between senders and receivers
C) changing the nature of communication
D) creating countless opportunities but few meaningful challenges
E) managing disruptive technology
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
26
57) People who’ve grown up with ________ expect to have immediate access to information and
the ability to stay connected to their various social and business networks.
A) multifunctional communication technology
B) desktop communication technology
C) personal communication technology
D) mobile communication technology
E) mass communication technology
AACSB: Information technology
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
58) By providing ________, such as facility maps and property information, mobile technology
can allow users to experience more of their environment and access information instantly.
A) digital domiciles
B) location-aware content
C) social-media catalogues
D) multimedia relationships
E) embedded links
AACSB: Information technology
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
27
59) Which of the following is a benefit for companies who integrate mobile technology?
A) an increase in employee productivity
B) more distancing in relationships with business partners
C) limited opportunity for competitors to be innovative
D) data security
E) ease of access of information between the company and the consumers
AACSB: Information technology
Difficulty: Moderate
Classification: Synthesis
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
60) Globally, roughly ________ percent of Internet users access the web at least some of the
time with a mobile device.
A) 40
B) 50
C) 60
D) 70
E) 80
AACSB: Information technology
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
28
61) For a majority of smartphone users, ________ is the primary use of the smartphone
technology.
A) phone conversation
B) storage of data files
C) web browsing
D) emailing
E) mobile app accessibility
AACSB: Information technology
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
62) To become more user friendly, some companies have incorporated a ________ approach to
technology.
A) customer first
B) data first
C) mobile first
D) security first
E) social media first
AACSB: Information technology
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
29
63) The phrase ________ describes the ability to send vast amounts of data instantly, constantly,
and globally.
A) mobile first
B) radical connectivity
C) disruptive technology
D) mobile friendly
E) mobile revolution
AACSB: Information technology
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
64) As social media prevents people from fully disengaging from work while allowing flexibility
to meet personal and professional obligations, ________ become(s) increasingly important.
A) nontraditional work models
B) larger display screens
C) 24/7 connectivity
D) text messaging uniformity
E) accelerometers
AACSB: Information technology
Difficulty: Difficult
Classification: Synthesis
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
30
65) Which of the following is an advantage of improved mobile tools for the workplace?
A) increased security controls
B) location-aware content
C) standardized writing
D) minimized distractions
E) increased connectivity
AACSB: Information technology
Difficulty: Moderate
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
66) When used well, mobile connectivity can
A) increase expertise in an organization.
B) limit crisis communication.
C) allow for thorough research.
D) decrease time needed for decision making.
E) decrease corporate security issues.
AACSB: Information technology
Difficulty: Difficult
Classification: Critical Thinking
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world