978-0134202037 Test Bank Chapter 12

Beebe, Beebe and Redmond – Interpersonal Communication, 8e Testbank

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Chapter 12 Interpersonal Relationships: Family and Workplace

Multiple Choice Questions

1) Heidi and Gunther live with their biological parents. What type of family is this?

A) natural family

B) blended family

C) extended family

D) single-parent family

2) Chang’s divorced father married Gretchen’s divorced mother. They all live in the same

house. What type of family is this?

A) natural family

B) blended family

C) extended family

D) family of origin

3) Abdul, his parents, his grandmother, and his uncle Hassid all live together. What type of

family is this?

A) natural family

B) blended family

C) extended family

D) family of origin

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4) What dimension of the circumplex model of family interaction is characterized by emotional

bonding and feelings of togetherness?

A) adaptability

B) cohesion

C) structure

D) communication

5) According to Fitzpatrick, Ritchie, and Koerner, the degree to which a family pushes all

members to agree to the same set of beliefs, values, and attitudes represents its ________

orientation.

A) other

B) conversation

C) conformity

D) support

6) Which skill for improving family communication is involved when family members ask

questions, reflect content and feelings, and perception-check to clarify the meaning of

messages?

A) Take time to talk about relationships and feelings.

B) Listen actively and clarify the meaning of messages.

C) Support and encourage one another.

D) Use productive strategies for managing conflict, stress, and change.

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Beebe, Beebe and Redmond – Interpersonal Communication, 8e Testbank

his boss?

A) downward

B) upward

C) horizontal

D) outward

10) The board met and agreed to some changes in operating procedures and performance

benchmarks. This new policy must now be communicated to subordinates and disseminated

throughout the company. What kind of communication is involved when information flows

from those higher up in an organization to those of lower rank?

A) downward

B) upward

C) horizontal

D) outward

11) Ramon has some important information to pass along to his subordinates, which will require

immediate action. Which of the following methods would be the best way to communicate

with his subordinates?

A) e-mail

B) written memos

C) face-to-face with written follow-up

D) written memos with oral follow-ups

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Beebe, Beebe and Redmond – Interpersonal Communication, 8e Testbank

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15) A marketing manager communicating with customers about a new product line is an example

of which type of workplace communication?

A) upward

B) downward

C) horizontal

D) outward

16) The Pelz effect research finds that subordinates

A) were more satisfied in their jobs when they felt their immediate supervisor had influence on

decisions made at higher levels.

B) prefer supervisors who treat them as equals.

C) distrust supervisors who have personal relationships with other subordinates.

D) are more likely to follow the direction of a supervisor who leads by example rather than by

edict.

17) Which of the following workplace values and functions is related to workplace friends

helping to manage the stress and challenges unique to a person’s job, such as a hostile boss,

cutbacks in hours, or working overtime?

Beebe, Beebe and Redmond – Interpersonal Communication, 8e Testbank

A) retention

B) organizational change

C) organizational enhancement

D) social support

18) Bill is the biological son of Ed and Marilyn, who divorced when Bill was three years old. For

two years, Bill and Marilyn lived alone. Then, when Bill was five, Bill and Marilyn moved in

to Jeff’s home with Jeff and his three children when Jeff and Marilyn got married. In order,

Bill’s family type changed from

A) natural to single-parent to blended.

B) traditional to single-parent to extended.

C) nuclear to blended to extended.

D) natural to blended to extended.

19) Single-parent families represent _______ of the families in the United States today.

A) 20 percent

B) 34 percent

C) 41 percent

D) 55 percent

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20) According to Virginia Satir, the largest single factor determining the kinds of relationships

we make with others is

A) good family communication.

B) the category or type of family we grew up in.

C) the adaptability lessons we learned from our family.

D) the ages of the children relative to the ages of the parents.

21) The three basic dimensions of the circumplex model of family interaction are

A) adaptability, cohesion, and communication.

B) adaptability, communication, and values.

C) communication, structure, and adaptability.

D) structure, cohesion, and values.

22) Edgar’s family has always been open and all members of the family have been encouraged to

discuss whatever topics they feel are important. The degree to which Edgar’s family

members are encouraged to discuss any topic is known as which of the following?

A) cohesion

B) level of conformity

C) adaptability

D) level of conversation

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23) Everything in the circumplex model of family interaction is influenced by

A) communication.

B) adaptability.

C) cohesion.

D) values.

24) Dale and Donna have been married for over twenty years. When they got married, Donna

took Dale’s last name. Dale works at a local car factory and Donna takes care of the home.

On Sunday, they always go shopping together for the week. They argue occasionally, but

generally like spending time together and are comfortable meeting each other’s needs. The

type of marriage relationship they have is most like which of the following?

A) traditional

B) independent

C) separate

D) mixed

25) According to leader-member exchange theory (LMX), which of the following relationship

types is less formal and is characterized by free-flowing information?

A) supervisory relationships

B) competitor relationships

C) upward relationships

D) leadership relationships

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1) Today, around 10 percent of all American families consist of a working father and a stay–at–

home mother.

2) The extended family only includes individuals who are related by marriage or kinship..

3) Regardless of the current status of your family, you have only one family of origin.

4) According to the circumplex model of family interaction, the dimension of adaptability

ranges from chaotic to rigid.

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Beebe, Beebe and Redmond – Interpersonal Communication, 8e Testbank

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9) Most employers try to discourage grapevine communication because it gets in the way of

productivity.

10) Outward communication involves the organization communicating its message out to

consumers.

11) Homosexual couples do not meet the definition of a family provided by your textbook.

12) A nuclear family and a natural family are two terms for the same family type.

Beebe, Beebe and Redmond – Interpersonal Communication, 8e Testbank

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Answer: TRUE

Chapter number: 12

Module number: 12.1

Learning Objective: 12.1 Identify and describe the types of families, the models used to describe

family interactions, the ways to improve family communication, and the types of relationships

among married couples and siblings.

Topic: Family Relationships

Difficulty: Easy

Skill: Remember the Facts

13) According to Fred Jablin, when subordinates perceived their supervisors as supportive, the

Pelz effect was particularly strong in creating a sense of openness and satisfaction.

14) Leader-member exchange theory suggests that relationships between supervisors and

subordinates vary in type and quality, but are quite different from those outside work.

15) Employees who describe more person-centered communication (PCC) by their boss also

report stronger leader-member relationships and higher job satisfaction.

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1) Define family and identify the type of family in which you were raised by applying the

makeup of your family to the definitions in your textbook.

2) Briefly describe upward, downward, horizontal, and outward communication in

organizations.

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Beebe, Beebe and Redmond – Interpersonal Communication, 8e Testbank

occasionally skips school; she neglects her chores at home, including her bedroom and pets;

she drains the car of gas “cruising” with her friends; she talks on her cell phone almost

constantly; and she pushes the boundaries of her curfew consistently. Using John Gottman’s

set of suggestions for handling conflict, recommend a plan of action for Ashley’s parents in

dealing with her behavior.

7) Use the research reported in your textbook to evaluate the communication qualities of a

family with which you are familiar.

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8) Explain leader-member exchange (LMX) theory.

9) Using the research of Schaefer and Tudor, explain the guidelines that those involved in

workplace romance should follow.

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10) Margie has been told by her boss that, if she does not “put out,” she will never see that

promotion to manager she wants. Identify and define what type of harassment this is, as well

as the other type of harassment discussed in the textbook.