978-0134202037 Test Bank Chapter 12

subject Type Homework Help
subject Pages 13
subject Words 5885
subject Authors Mark V. Redmond, Steven A. Beebe, Susan J. Beebe

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Beebe, Beebe and Redmond - Interpersonal Communication, 8e Testbank
Copyright © 2017, 2014, 2011 Pearson Education, Inc. All rights reserved.
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Chapter 12 Interpersonal Relationships: Family and Workplace
Multiple Choice Questions
1) Heidi and Gunther live with their biological parents. What type of family is this?
A) natural family
B) blended family
C) extended family
D) single-parent family
2) Chang’s divorced father married Gretchen’s divorced mother. They all live in the same
house. What type of family is this?
A) natural family
B) blended family
C) extended family
D) family of origin
3) Abdul, his parents, his grandmother, and his uncle Hassid all live together. What type of
family is this?
A) natural family
B) blended family
C) extended family
D) family of origin
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Copyright © 2017, 2014, 2011 Pearson Education, Inc. All rights reserved.
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4) What dimension of the circumplex model of family interaction is characterized by emotional
bonding and feelings of togetherness?
A) adaptability
B) cohesion
C) structure
D) communication
5) According to Fitzpatrick, Ritchie, and Koerner, the degree to which a family pushes all
members to agree to the same set of beliefs, values, and attitudes represents its ________
orientation.
A) other
B) conversation
C) conformity
D) support
6) Which skill for improving family communication is involved when family members ask
questions, reflect content and feelings, and perception-check to clarify the meaning of
messages?
A) Take time to talk about relationships and feelings.
B) Listen actively and clarify the meaning of messages.
C) Support and encourage one another.
D) Use productive strategies for managing conflict, stress, and change.
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Beebe, Beebe and Redmond - Interpersonal Communication, 8e Testbank
his boss?
A) downward
B) upward
C) horizontal
D) outward
10) The board met and agreed to some changes in operating procedures and performance
benchmarks. This new policy must now be communicated to subordinates and disseminated
throughout the company. What kind of communication is involved when information flows
from those higher up in an organization to those of lower rank?
A) downward
B) upward
C) horizontal
D) outward
11) Ramon has some important information to pass along to his subordinates, which will require
immediate action. Which of the following methods would be the best way to communicate
with his subordinates?
A) e-mail
B) written memos
C) face-to-face with written follow-up
D) written memos with oral follow-ups
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15) A marketing manager communicating with customers about a new product line is an example
of which type of workplace communication?
A) upward
B) downward
C) horizontal
D) outward
16) The Pelz effect research finds that subordinates
A) were more satisfied in their jobs when they felt their immediate supervisor had influence on
decisions made at higher levels.
B) prefer supervisors who treat them as equals.
C) distrust supervisors who have personal relationships with other subordinates.
D) are more likely to follow the direction of a supervisor who leads by example rather than by
edict.
17) Which of the following workplace values and functions is related to workplace friends
helping to manage the stress and challenges unique to a person’s job, such as a hostile boss,
cutbacks in hours, or working overtime?
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Beebe, Beebe and Redmond - Interpersonal Communication, 8e Testbank
A) retention
B) organizational change
C) organizational enhancement
D) social support
18) Bill is the biological son of Ed and Marilyn, who divorced when Bill was three years old. For
two years, Bill and Marilyn lived alone. Then, when Bill was five, Bill and Marilyn moved in
to Jeff’s home with Jeff and his three children when Jeff and Marilyn got married. In order,
Bill’s family type changed from
A) natural to single-parent to blended.
B) traditional to single-parent to extended.
C) nuclear to blended to extended.
D) natural to blended to extended.
19) Single-parent families represent _______ of the families in the United States today.
A) 20 percent
B) 34 percent
C) 41 percent
D) 55 percent
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20) According to Virginia Satir, the largest single factor determining the kinds of relationships
we make with others is
A) good family communication.
B) the category or type of family we grew up in.
C) the adaptability lessons we learned from our family.
D) the ages of the children relative to the ages of the parents.
21) The three basic dimensions of the circumplex model of family interaction are
A) adaptability, cohesion, and communication.
B) adaptability, communication, and values.
C) communication, structure, and adaptability.
D) structure, cohesion, and values.
22) Edgar’s family has always been open and all members of the family have been encouraged to
discuss whatever topics they feel are important. The degree to which Edgar’s family
members are encouraged to discuss any topic is known as which of the following?
A) cohesion
B) level of conformity
C) adaptability
D) level of conversation
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Copyright © 2017, 2014, 2011 Pearson Education, Inc. All rights reserved.
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23) Everything in the circumplex model of family interaction is influenced by
A) communication.
B) adaptability.
C) cohesion.
D) values.
24) Dale and Donna have been married for over twenty years. When they got married, Donna
took Dale’s last name. Dale works at a local car factory and Donna takes care of the home.
On Sunday, they always go shopping together for the week. They argue occasionally, but
generally like spending time together and are comfortable meeting each other’s needs. The
type of marriage relationship they have is most like which of the following?
A) traditional
B) independent
C) separate
D) mixed
25) According to leader-member exchange theory (LMX), which of the following relationship
types is less formal and is characterized by free-flowing information?
A) supervisory relationships
B) competitor relationships
C) upward relationships
D) leadership relationships
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1) Today, around 10 percent of all American families consist of a working father and a stay-at-
home mother.
2) The extended family only includes individuals who are related by marriage or kinship..
3) Regardless of the current status of your family, you have only one family of origin.
4) According to the circumplex model of family interaction, the dimension of adaptability
ranges from chaotic to rigid.
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Beebe, Beebe and Redmond - Interpersonal Communication, 8e Testbank
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9) Most employers try to discourage grapevine communication because it gets in the way of
productivity.
10) Outward communication involves the organization communicating its message out to
consumers.
11) Homosexual couples do not meet the definition of a family provided by your textbook.
12) A nuclear family and a natural family are two terms for the same family type.
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Beebe, Beebe and Redmond - Interpersonal Communication, 8e Testbank
Copyright © 2017, 2014, 2011 Pearson Education, Inc. All rights reserved.
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Answer: TRUE
Chapter number: 12
Module number: 12.1
Learning Objective: 12.1 Identify and describe the types of families, the models used to describe
family interactions, the ways to improve family communication, and the types of relationships
among married couples and siblings.
Topic: Family Relationships
Difficulty: Easy
Skill: Remember the Facts
13) According to Fred Jablin, when subordinates perceived their supervisors as supportive, the
Pelz effect was particularly strong in creating a sense of openness and satisfaction.
14) Leader-member exchange theory suggests that relationships between supervisors and
subordinates vary in type and quality, but are quite different from those outside work.
15) Employees who describe more person-centered communication (PCC) by their boss also
report stronger leader-member relationships and higher job satisfaction.
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Copyright © 2017, 2014, 2011 Pearson Education, Inc. All rights reserved.
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1) Define family and identify the type of family in which you were raised by applying the
makeup of your family to the definitions in your textbook.
2) Briefly describe upward, downward, horizontal, and outward communication in
organizations.
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Beebe, Beebe and Redmond - Interpersonal Communication, 8e Testbank
occasionally skips school; she neglects her chores at home, including her bedroom and pets;
she drains the car of gas “cruising” with her friends; she talks on her cell phone almost
constantly; and she pushes the boundaries of her curfew consistently. Using John Gottman’s
set of suggestions for handling conflict, recommend a plan of action for Ashley’s parents in
dealing with her behavior.
7) Use the research reported in your textbook to evaluate the communication qualities of a
family with which you are familiar.
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Copyright © 2017, 2014, 2011 Pearson Education, Inc. All rights reserved.
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8) Explain leader-member exchange (LMX) theory.
9) Using the research of Schaefer and Tudor, explain the guidelines that those involved in
workplace romance should follow.
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Copyright © 2017, 2014, 2011 Pearson Education, Inc. All rights reserved.
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10) Margie has been told by her boss that, if she does not “put out,” she will never see that
promotion to manager she wants. Identify and define what type of harassment this is, as well
as the other type of harassment discussed in the textbook.

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