81) Components to support accounting, performance management, and corporate governance are
called ________management.
A) human resource
B) operations
C) financial
D) personal
E) organizing
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
82) Enterprise resource planning (ERP) extended components focus primarily on ________.
A) customer relationship management and product lifecycle management
B) product lifecycle management and supply chain management
C) customer relationship management and human capital management
D) human capital management and supply chain management
E) customer relationship management and supply chain management
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
83) Enterprise resource planning replaces stand-alone applications by providing various modules
based on a common database and similar application interfaces that service the entire enterprise
rather than portions of it.
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
84) Enterprise resource planning control refers to the locus of control over the computing
systems and data contained in these systems, as well as decision making authority.
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
28
85) There are two major categories of enterprise resource planning (ERP) components-ERP core
components and ERP extended components.
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
86) Enterprise resource planning (ERP) core components support the primary external activities
of the organization that deals with suppliers and customers.
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
87) Enterprise resource planning extended components support internal operations such as
financial management, operations management, and human resource management.
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
88) Compare and contrast business process management and total quality management.
Difficulty: Moderate
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Synthesis
29
89) Briefly explain enterprise resource planning (ERP) control.
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
90) Briefly explain enterprise resource planning core components.
Difficulty: Moderate
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
30
91) Which of the following is true regarding the formula for success of an enterprise system?
A) Enterprise systems implementations should include personnel from different departments.
B) The success of an enterprise system depends directly on the support received from middle-
management.
C) Enterprise systems are simple to understand and implement when compared to stand-alone
systems.
D) Using outside consultants tends to complicate the implementation of an enterprise system.
E) Once enterprise systems go live, employees experience an immediate growth in productivity.
Difficulty: Easy
Learning Obj.: 7.4: Understand and utilize the keys to successfully implementing enterprise
systems.
Classification: Concept
92) Companies implementing ________ enterprise resource planning (ERP) can benefit from
scalability and agility.
A) cloud-based
B) internal-drive
C) hard drive
D) subsidiary
E) in-memory
Difficulty: Easy
Learning Obj.: 7.4: Understand and utilize the keys to successfully implementing enterprise
systems.
Classification: Concept
93) Two-tier ERP strategy can support operations at the corporate level, while providing the
needed ________ at the subsidiary level.
A) interoperability and reliability
B) reliability and componentization
C) flexibility and agility
D) interoperability and accessibility
E) scalability and manageability
Difficulty: Easy
Learning Obj.: 7.4: Understand and utilize the keys to successfully implementing enterprise
systems.
Classification: Concept
31
94) The main objective of enterprise systems is to create competitive advantage by streamlining
business activities within and outside a company.
Difficulty: Easy
Learning Obj.: 7.4: Understand and utilize the keys to successfully implementing enterprise
systems.
Classification: Concept
95) Industry surveys have shown that 50 percent of companies that undertake enterprise system
implementations did not realize any benefits.
Difficulty: Easy
Learning Obj.: 7.4: Understand and utilize the keys to successfully implementing enterprise
systems.
Classification: Concept
96) Companies that have successfully installed enterprise systems are found to follow a basic set
of recommendations related to enterprise system implementations.
Difficulty: Easy
Learning Obj.: 7.4: Understand and utilize the keys to successfully implementing enterprise
systems.
Classification: Concept
32
97) How does securing executive sponsorship contribute to an enterprise resource planning’s
success?
Difficulty: Moderate
Learning Obj.: 7.4: Understand and utilize the keys to successfully implementing enterprise
systems.
Classification: Concept
98) How does getting help from outside experts contribute to an enterprise’s resource planning
success?
Difficulty: Moderate
Learning Obj.: 7.4: Understand and utilize the keys to successfully implementing enterprise
systems.
Classification: Concept
33