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61) The features and modules that an enterprise system comes with out of the box are referred to
as the ________ version.
A) best-practices
B) reengineered
C) vanilla
D) customized
E) modified
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
62) If the ________ version does not support a certain business process, the company may
require a customized version.
A) best-practices
B) reengineered
C) vanilla
D) customized
E) modified
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
63) ________ management is a systematic, structured approach to improvement, in which people
critically examine, rethink, and redesign business processes in order to achieve dramatic
improvements in one or more performance measures, such as quality, cycle time, or cost.
A) Business process
B) Business activity
C) Business service
D) Application performance
E) Application service
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
21
64) In the 1990s, business process management was known as ________.
A) business systems management
B) business process reengineering
C) business service reengineering
D) application performance management
E) application service management
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
65) According to business process management, identify the management's next step after
developing a vision for the organization.
A) They should identify the ways in which information systems can be used to improve the
various business processes.
B) They should design and implement a prototype of the new processes.
C) They should manage the information technology to be used from a business transaction
perspective.
D) They should identify the critical processes that are to be redesigned.
E) They should understand and measure the existing processes as a baseline for future
improvements.
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
66) According to business process management, identify the next step taken by management
after identifying the ways in which the information systems can be used.
A) identifying the critical processes that are to be redesigned
B) understanding and measuring the existing processes as a baseline for future improvements
C) reducing costs and shortening the time it takes to get products to market
D) designing and implementing a prototype of the new process
E) developing a vision for the organization that specifies the business objectives
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
22
67) How is business process management similar to quality improvement approach such as total
quality management?
A) They are intended to be cross-functional approaches to improve an organization.
B) They focus on radical redesign and drastic improvement of processes.
C) They focus on incremental change of processes.
D) They focus on the activities typically occurring at the operational level of the organization.
E) They focus on providing capabilities for discovering "hidden" predictive relationships while
conducting a forecast.
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
68) Systems that focus on the specific needs of individual departments are typically not designed
to communicate with other systems in the organization and are therefore referred to as stand-
alone applications.
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
69) A legacy system is an integrated suite of business applications for virtually every department,
process, and industry that allows companies to integrate information across operations on a
company-wide basis using one large database.
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
70) Rather than storing information in separate places throughout the organization, enterprise
systems provide a central repository common to all corporate users.
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
71) Internally focused systems coordinate business processes with customers, suppliers, and
business partners.
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
23
72) A system that communicates across organizational boundaries is sometimes referred to as an
interorganizational system (IOS).
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
73) Customer relationship management applications concentrate on the activities involved in
promoting and selling products to the customers as well as providing customer service and
nourishing long-term relationships.
Difficulty: Easy
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
74) Write a short note on the rise of enterprise systems.
Difficulty: Moderate
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
24
75) Define internally focused systems and externally focused systems.
Difficulty: Moderate
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
25
76) Why do organizations need integrated enterprise systems?
Difficulty: Moderate
Learning Obj.: 7.2: Describe what enterprise systems are and how they have evolved.
Classification: Concept
77) Applications that integrate business activities across departmental boundaries are often
referred to as ________ planning systems.
A) manufacturing resource
B) computer-integrated
C) capacity requirement
D) enterprise resource
E) materials requirement
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
26
78) Which of the following is true regarding enterprise resource planning (ERP)?
A) It stores data in different locations.
B) It is an older version of materials requirement planning.
C) It helped in developing the manufacturing resource planning package.
D) Stand-alone applications are a developed version of ERP.
E) It makes the process of sharing information between business activities easier.
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
79) Components which support employee recruitment, assignment tracking, performance
reviews, payroll, and regulatory requirements are called ________ management.
A) human resource
B) operations
C) financial
D) personal
E) organizing
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
80) Components to simplify, standardize, and automate business processes related to inbound
and outbound logistics, product development, manufacturing, and sales and service are called
________ management.
A) human resource
B) operations
C) financial
D) personal
E) organizing
Difficulty: Easy
Learning Obj.: 7.3: Describe enterprise resource planning systems and how they help to improve
internal business processes.
Classification: Concept
27
