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TEST BANK FOR UNDERSTANDING & MANAGING DIVERSITY 6TH EDITION
Carol P. Harvey
Note: Correct answers are indicated by * in the test bank. These questions pertain to the major readings,
not to the cases or the exercises.
Choose the correct answer.
Introductory Reading & Section I – Understanding Individual Perspectives of Diversity
1. Diversity can become a competitive advantage to organizations because it has the potential to
a. decrease creative solutions to problems.
b. deter white men from applying for jobs that they know will go to women and minorities.
c. race and gender differences.
d. appealing only to diverse consumers by hiring a diverse workforce.
3. Which of the following is not an example of primary diversity?
c. Ethnicity
d. Sexual orientation
4. Which of the following best defines the term, the “business case for diversity”?
c. Having a more diverse workforce means your organization will always be more profitable.
d. Diverse employees tend to work for less money.
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5. The error of essentialism means that
a. most of us have unearned privileges that we are unaware of having.
b. diversity is essential to organizational success in the 21st century.
6. Sherry is interviewing candidates for a high level position. She believes that all male managers have
poor people skills. Her belief, which could influence her hiring decision, is an example of __________.
a. a privilege
b. the truth
7. According to the Body Ritual Among the Nacirema reading, which of the following is false?
a. All cultures are different.
b. Our own culture becomes the standard against which we judge other cultures.
8. McIntosh’s White Privilege article
c. is sexist.
d. no longer is valid because today everyone has equal opportunities.
9. Which of the following statements is/are true according to Parker’s article, The Emotional Connection
of Distinguishing Differences and Conflict?
a. People’s differences present opportunities for organizations to be more creative.
b. Differences always lead to negative conflicts no matter how hard we try to avoid them.
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10. Conflict can best be defined as
c. unnecessary stubbornness on the part of management.
d. what always happens when organizations become more diverse.
Section II – Understanding the Primary Dimensions of Diversity: Race and Ethnicity
1. Which the following are examples of secondary dimensions of diversity?
c. Appearance, income and gender
d. Mental ability, income and ethnicity
2. Jacob is a male, follows the Jewish religion and has four children. He considers his role as a single
divorced father to be the most central to who he is as a person. So, in this case being a parent is
____________________ his identity.
c. a privilege resulting from
d. prejudicial because of
3. If you are a middle-aged female and a person of color, in terms of diversity, these three dimensions
illustrate what is known as your ___________________.
c. advantages
d. description
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4. Primary dimensions of diversity tend to be
a. more fixed.
b. more central to a person’s self-identity.
5. According to the Dunlap article, Thriving in a Multicultural Classroom, which of the following
statements are false?
a. There is an emotional element to studying about diversity.
b. Everyone, regardless of race, goes through the same process in terms of racial
identity development.
6. There are several models of racial identity development in the Dunlap article. In the first
stage, which of the following is least apt to happen?
c. People discriminate towards others.
d. People pretend that race does not matter.
7. According to the Dunlap article, one reason that white Euro-Americans have trouble understanding
that they have an advantage is _______________________________________________________
a. that there are now more people of color in the U.S. than white people.
b. people of color always get preferential treatment in being hired for jobs.
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8. The McNickles article, Since We Elected an African American President Twice…, explains that
c. that whites and African-Americans now have very similar perceptions about racism
and race relations.
d. All of the above
9. According to the McNickles article, which of the following institutions still have significant racial
disparities?
a. Education
b. Healthcare
10. Referring to the Allard article on Immigration Patterns: The Transition Process, which of the
following statements is not true?
c. The Immigration Reform and Control Act of 1986 levies fines and even jail time on employers
who repeatedly hire illegal workers.
d. In 2010, it is estimated that undocumented immigrants in the U.S. paid $11.2 billion in federal,
state and local taxes.
Section III – Understanding the Primary Dimensions of Diversity: Age, Gender, Sexual
Orientation, and Physical & Mental Challenges
1. Age cohorts are important to understand because
a. as the workforce ages, each cohort becomes more like the generation that preceded it.
b. one of the advantages of the baby boomers working longer is that ,as a cohort, they tend to
deal very well with conflict.
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2. According to the Harvey and Larsen article, Exploring the Gender Gap…, which of the following
factors does not account for the fact that women still earn less than men in the workplace?
a. Vertical segregation
b. Horizontal segregation
3. Women may have a harder time than men finding a good mentor because
c. managers usually prefer to mentor male employees because they understand business better
than females.
d. the glass ceiling is a myth.
4. Which of the following statements about work-life balance is true?
a. Today, childcare and household duties are split quite evenly between both parents.
b. In the U. S., The Family Medical Leave Act requires that any employer with over 100
employees must grant a six week paid maternity leave to new mothers.
at home mother.
5. According to the Farough article, the term, “dominant masculinity” means that
a. men dominate most conversations.
b. men are more successful in business.
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6. Which of the following is not an advantage of dominant masculinity?
c. Men experience less workplace discrimination than women.
d. Society tends to see successful mangers and politicians more as being male than female.
7. According to the Farough article, which of the following defines “democratic manhood”?
c. Men make most of the major decisions at work.
d. Only men can help women break through the glass ceiling.
8. The LGBT population in the United States
9. Of the following countries, which has the most progressive laws for LGBT rights?
c. United States
d. Ghana
10. Today in the U.S., some LGBT workers may feel that they cannot be open about their sexual
orientation at work because
a. as of 2014, there are still no federal laws that protect workplace discrimination because of
sexual orientation.
b. they realize that some people still discriminate against LGBTs.
Section III – Understanding the Secondary Dimensions of Diversity: Social Class, Religion,
Appearance/Weight, Languages/Communication, and Military Service
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1. According to the Fahy article on social class, which of the following statements is true?
c. Federal programs for affordable housing have made home ownership very affordable for
all classes.
d. There is little relationship between race or gender and one’s social class.
2. In the U.S., religion matters at work because
a. some religious celebrations and practices may conflict with traditional work schedules and
practices.
b. freedom of religion is guaranteed under the U.S. Constitution.
3. Which of the following is an example of religious discrimination in the workplace?
a. Providing required training for managers and supervisors about the practices and requirements
of various religions.
b. Being flexible about work schedules
4. According to the Ruxton and Harvey article, Understanding Intercultural Communication…, which of
the following reasons is not a valid argument for the need to develop more flexible inter-cultural
communication patterns?
c. All members of any specific culture do not necessarily share the same communication styles or
patterns.
d. Being a skilled inter-cultural communicator can make an employee more valuable to an
organization.
5. Which of the following behaviors is more apt to be characteristic of a high context culture?
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a. Bragging about one’s accomplishments
b. Directly asking for something
6. Today women comprise what percentage of the U. S. military?
c. 16%
d. 22%
7. Which of the following statements is true about women in the U. S. military?
a. Male bonding or hegemonic masculinity is still a problem for women in the military.
b. Because it is part of the government, sexual harassment is not as prevalent in the
military as it is the civilian workforce.
8. According to the Allard article, Appearance and Weight…, which of the following statements is true?
c. Weight and wages are not related to each other.
d. Standards of physical beauty have remained constant over time and cultures.
9. In terms of workers’ dress and appearance in the U.S.,
a. dress codes are illegal because of the Equal Employment laws.
b. employers under some circumstances, can legally hire for certain characteristics such as
gender if there are legitimate BFOQs (bona fide occupational qualifications
10. It is estimated that the discrimination against overweight people in the workforce
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a. is illegal in the U.S. under federal EEO legislation.
b. is minor compared to discrimination for age or race.
Section V – Managing Diversity in Terms of the Ethical, Legal, Media and Marketing Issues
1. According to the resource-theory of the firm discussed in McNett’s article The Ethics of Workplace
Diversity, the main reason for an organization to have a more diverse workforce would be
c. to satisfy the requirements of the Human Resources Department.
d. to manage in an ethical socially responsible manner.
2. Deontological ethical theories say that a manager should diversify the workforce because
a. it is a legal obligation.
b. it is demanded by the public.
3. Which of the following actions demonstrates the caring theory of ethical management?
c. When planning who to layoff, the manger selects people who have a working spouse.
d. An owner or manager gives a raise to a valuable employee who threatens to leave the
company.
4. The Canadian Human Rights Act
a. includes legal protection for sexual orientation.
b. requires comparable worth (or pay equity) for males and females in occupations of equal
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difficulty.
5. The Canadian Human Rights Act and other Canadian equity legislation apply to all except which of the
following groups?
a. women
b. visible minorities
6. One of the major differences for American organizations that operate in Canada is that
c. there is little legal protection for the rights of people with physical challenges.
d. All of the above
7. According to the Allard article on the relationship of diversity to the media, which of the following
statements is false?
c. Social media such as Twitter, Facebook and blogs, are used by corporations to promote their
products and services.
d. Social class and socio-economic status are related to one’s media usage.
8. In the article, New Business Opportunities: Changing Consumer Markets (Allard), which of the
following presents viable growth opportunities for businesses?
a. The high level of education of Asian Americans
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b. The rising purchasing power of Black Americans
9. If you are trying to sell a clothing line to mature consumers, which of the following should you avoid
in your promotional messages?
c. Making the message simple and direct
d. Promoting the value of your product
10. If trying to penetrate the LGBT market to take advantage of its higher disposable income, which of
the following is a good strategy to adopt?
a. In terms of developing a promotional campaign, it is not necessary to think of the LGBT
market as any different from other groups.
b. Do not develop special promotions or special media that appeal to specifically to LGBTs. They
will find this insulting.
Section VI – Managing Organizational Change & Diversity: Current Issues
1. Effective organizational diversity leadership needs to include all of the following elements. According
to research, which is most important?
c. Making change visible
d. Evaluation of results
2. Diversifying corporate boards
a. always leads to better decision making.
b. has made better progress in the U.S than in any other country.
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3. What makes an ERG (employee resource group) more of a business advantage than an affinity group?
c. Affinity group membership often leads to civil rights lawsuits.
d. Affinity groups do not allow managers to join.
4. The most effective diversity training programs include
a. voluntary participation.
b. a tie to organizational strategy.
5. Which of the following statements about supplier diversity programs is false?
a. The best programs require certification of ownership by external agencies.
b. These programs can provide inroads to new diverse markets.
6. In the U.S., the Family Medical Leave Act stipulates that organizations must provide
c. paid time off for fathers when their wives/partners give birth.
d. paid time off when parents adopt.
7. In terms of mature workers, which of the following trends is false?
a. This age group is healthier and more active than previous generations.
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8. In terms of the credibility of diversity awards, _______________ is the most important factor in
selecting credible winners.
c. the number of awards given in each category
d. knowing the identity of the organization
9. Why do organizations take the time and make the effort to apply for diversity awards?
a. The publicity from these awards help to retain diverse employees.
b. The recognition may help to attract customers and diverse employees.
10. Workplace bullying is a problem because
c. the majority of people who are bullied file lawsuits.
d. recent high profile cases have called attention to this issue.