98) Job sharing is a work arrangement in which employees work at a place other than the
traditional office, such as a satellite branch closer to their homes or, in some cases, at home.
Topic: Job Design
AACSB: Analytic Skills
99) Flexplace is a work arrangement in which two or more people share a single full-time job.
For instance, two college students might share the same 40-hour-a-week job, one working
mornings and the other working afternoons.
Topic: Job Design
AACSB: Analytic Skills
100) One of the surest ways to kill high performance is simply to fail to recognize it and the
employees responsible for it.
Topic: Rewards and Compensation
AACSB: Analytic Skills
101) Praise, recognition and daily demonstrations of respect for an individual can be displayed
on a regular basis at absolutely no cost.
Topic: Rewards and Compensation
AACSB: Analytic Skills
102) Despite all of the modern communication tools available, the grapevine, the informal lines
of communication that exist in every company, remains a non-important link in a company’s
communication network.
Topic: The Grapevine
AACSB: Analytic Skills
103) The second objective of a job analysis is to create a job specification, a written statement of
the qualifications and characteristics needed for a job stated in such terms as education, skills,
and experience.
Topic: Create Practical Job Descriptions and Job Specifications
AACSB: Reflective Thinking
21
104) In an interview, close-ended questions are most effective because they encourage candidates
to talk.
Topic: Planning an Effective Interview
AACSB: Analytic Skills
105) Many skilled interviewers use the job analysis to explain the nature of the job and the
company’s culture to the applicant.
Topic: Conducting the Interview
AACSB: Analytic Skills
106) In so many cases where teams prove to be ineffective the answer can be found in an
entrepreneur that did not structure and create teams that could be expected to succeed.
Topic: Team-Based Management
AACSB: Analytic Skills
107) Companies that have used teams successfully still pay members individually, but they make
successful team work a major part of an individual’s performance review.
Topic: Team-Based Management
AACSB: Analytic Skills
108) The primary reasons employees usually don’t do what they are expected to do has a lot to do
with their motivation and desire to work.
Topic: Communicating Effectively
AACSB: Analytic Skills
109) One reason employees usually don’t do what they are expected to do is because they lacked
the skills to perform the task.
Topic: Communicating Effectively
AACSB: Analytic Skills
22
110) Knowing that employees are “connected” through the grapevine allow business owners to
send out ideas to obtain reaction making a formal announcement.
Topic: The Grapevine
AACSB: Analytic Skills
111) What is the entrepreneur’s role as a leader in the small business?
Topic: The Entrepreneur’s Role as Leader
AACSB: Reflective Thinking
23
112) Outline and briefly explain the key behaviors that an effective leader of a small business
should demonstrate.
∙Encourage creativity among their workers. Rather than punish workers who take risks and
fail, effective leaders are willing to accept failure as a natural part of innovation and creativity.
They know that innovative behavior is the key to future success and do everything they can to
encourage it among workers.
∙Maintain a sense of humor. One of the most important tools a leader can have is a sense of
humor. Without it, work can become dull and unexciting for everyone.
∙Behave with integrity at all times. Real leaders know that they set the ethical tone in the
organization. Even small lapses in a leader’s ethical standards can have a significant impact on a
company’s ethical climate. Workers know they can trust leaders whose actions support their
words. Similarly, they quickly learn not to trust leaders whose day-to-day dealings belie the
principles they preach.
∙Keep their eyes on the horizon. Effective leaders are never satisfied with what they and
their employees accomplished yesterday. They know that yesterday’s successes are not enough to
sustain their companies indefinitely. They see the importance of building and maintaining
sufficient momentum to carry their companies to the next level.
Topic: The Entrepreneur’s Role as Leader
AACSB: Analytic Skills
113) What are the barriers to effective communication that the small business owner needs to be
aware of and to overcome?
Topic: Improving Communication
AACSB: Reflective Thinking
25
114) Discuss the roles that job analysis, job descriptions, and job specifications play in the
human resource planning process.
Topic: Hiring the Right Employees
AACSB: Analytic Skills
26
115) Review the process for planning an effective interview.
Topic: Planning an Effective Interview
AACSB: Analytic Skills
116) Outline the steps in conducting an interview, explaining the important aspects of each step.
Topic: Conduct the Interview and Table 21.5: A Guide for Interview Questions
AACSB: Reflective Thinking
27
117) Explain the use of employment tests and reference checking in the hiring process.
Topic: Employment Tests
AACSB: Analytic Skills
118) What is company culture and how does it influence the staffing and leading of a growing
company?
Topic: Building the Right Culture and Organizational Structure
AACSB: Reflective Thinking
119) What is motivation?
Topic: Motivation
AACSB: Reflective Thinking
28
120) When using team-based management style, what errors does the manager have to be careful
to avoid? How can he/she ensure the teams’ success?
Topic: Team-Based Management
AACSB: Analytic Skills
121) What is the role of empowerment in motivating workers? What does the small business
owner need to do to help empowerment to work in his/her company?
Topic: Empowerment
AACSB: Analytic Skills
29