Chapter Thirty – TSM: SAFETY MANAGEMENT IN A QUALITY MANAGEMENT
SETTING
TRUE OR FALSE: Place T or F in the space provided.
_____1. QM achieves its purpose by developing customer focus and obsession
with quality as characteristics in an organization.
_____2. QM can solve the same problems for safety managers that it solves
for managers concerned about quality.
_____3. A Total Quality approach cannot be used for managing safety in
traditional organizations.
_____4. Recommendations are made to the TSM steering committee, which
does not seek approval of executive management.
_____5. The rationale of TSM can be found in the connection between job
performance and the work environment.
_____6. TSM is an approach to safety and health management that is rooted
in organizational performance and global competitiveness.
_____7. In the preparation phase, safety managers should ensure that safety
and health are spoken to in the vision and guiding principles of the
organization.
_____8. QM is implemented using a 21-step process.
_____9. Safety and health should not figure prominently in each of the three
phases of QM.
_____10. QM is the acronym for Quality Management.
MULTIPLE CHOICE: Circle the letter before the correct answer.
1. Which of the following characteristics in an organization are developed to
achieve QM purpose?
A. Freedom through control
B. Obsession with quality
C. Customer focus
D. All of the above
2. In what phase of implementation are specific improvements that need to
be made identified and initial teams established to pursue the needed
improvements?
A. Execution
B. Preparation
C. Planning
D. None of the above
3. In a Total Quality organization, the is (are) the guiding light for making
decisions.
A. Vision
B. Objectives
C. Guiding principles
D. Total Quality training
4. The phase requires action by the top executive (CEO), the QM consultant,
the
Quality steering committee, and the augmented steering committee.
A. Planning
B. Preparation
C. Execution
D. None of the above
5. The QM concept is known by different names. It is sometimes called:
A. QL, Quality Leadership
B. QC, Quality Control
C. TQ, Total Quality
D. All of the above
10. T
5. D
Chapter Thirty – TSM: Safety Management in a Quality Management
1. De0ne QM.
2. What are the critical characteristics of QM?
3. How does QM relate to safety?
4. De0ne the term total safety management.
5. List and brieEy describe the fundamental elements of TSM.
6. What is the rationale for TSM?
7. What are the three broad phases that make up the model for
implementing TSM?
8. What is the most important step in the TSM implementation model? Why?