Chapter Thirteen – VIOLENCE IN THE WORKPLACE
TRUE OR FALSE: Place T or F in the space provided.
_____1. Preventing workplace violence is a natural extension of the
responsibilities of safety and health professionals.
_____2. When dealing with violent incidents on the job, it is important to
remember that even the perpetrator has rights.
_____3. A violent act cannot be considered an on-the-job incident when it is
committed away from the workplace.
_____4. Employee rights are protected by employment contracts, collective
bargaining agreements, and civil rights statutes.
_____5. OSHA has produced voluntary advisory guidelines relating to
workplace violence.
_____6. Almost 40 percent of all violent acts in the workplace are committed
by males.
_____7. It is not important that the employees act prudently to prevent harm
to other employees and/or customers.
_____8. The voluntary advisory guidelines are aimed specifically at the night
retail industry. They provide an excellent framework that can be used in
other industries.
_____9. Management should share violence-prevention evaluation reports
with all employees.
_____10. Con5ict/anger management will prevent violent acts from outsiders
and protect employees from each other.
MULTIPLE CHOICE: Circle the letter before the correct answer.
1. Which of the following de1nes workplace violence?
A. Intentional battery, rape, or homicide during the course of
employment
B. Violent acts, behavior, or threat that occur in the workplace
C. Human reaction to threatening situations at work
D. None of the above
9. High-risk occupations in terms of workplace violence are:
A. Taxi cab drivers
B. Police/security o<cers
C. Retail workers
D. All of the above
10. F
5. D
1. De1ne the following terms as they relate to violence in the workplace:
occupational violent crime, employee, and outsider.
2. Approximately how many people are direct victims of workplace violence
annually?
3. Defend or refute the following statement: Employees who commit violent
acts forfeit their rights and can be dealt with accordingly.
4. What is the exclusivity provision of workers’ compensation laws? Why is
this provision signi1cant?
5. Defend or refute the following statement: A violent act that occurs oB the
employer’s premises cannot be considered work-related.
6. Explain the concept of Crime Prevention Through Environmental Design
(CPTED).
7. Why must a manufacturer comply with OSHA’s guidelines on workplace
violence?
8. What elements of OSHA’s guidelines on workplace violence can be
adapted for future use in most types of business and industrial 1rms?
9. What are the primary causes of conflict on the job?
10. Explain the four ways an angry person might respond in a work setting.