ANSWER: A
18. In the United States women earn ___ cents for every dollar that men
make.
a. $.59
b. $.77
c. $.84
d. $.91
19. Cultural diversity includes which of the following?
a. Age
b. Religion
c. Socioeconomic background
d. A & C only
e. All of the above
20. __________ measures the threat of ambiguity and unknown situations.
a. Power index
b. Uncertainty avoidance index
c. Threat index
d. Cultural observance index
21. The position of the government states that its citizens should be
atheist.
a. Mexico
b. South Korea
c. Japan
d. China
22. Countries that are more collectivistic include all of the following
except?
a. Japan
b. India
c. The Netherlands
d. Puerto Rico
23. Which is not a characteristic of the United States culture?
a. Claim that all people are equal in respect to social status;
however, there is an exception when it comes to education and
wealth.
b. They are informal when compared to people of other cultures.
c. The United States culture values directness.
d. They do not place as great an emphasis on the history of those of
other cultures.
24. What is an aspect of cultural shock that has an adverse effect upon
newcomers to a culture when they experience a feeling of isolation
from home culture?
a. Cultural stress
b. Social alienation
c. Social welfare
d. Unknown
25. In the Johari Window, which pane represents things I know but others
do not know?
a. Blind spot
b. Hidden
c. Unknown
d. Arena
26. In the Johari Window, which pane represents things I do not know and
things that others do not know?
a. Arena
b. Blind spot
c. Hidden
d. Unknown
27. The Area Training Model is?
a. Based on the assumption that the trainee with self understanding
will adapt to a new culture.
b. Emphasizes cultural insight and stresses affective goal and
experiential process.
c. A model in which participants are given facts about the host
country using a variety of instructional methods.
d. Emphasizes affective goals, culture-specific content, and
experiential processes.
28. The second phase of cultural shock is?
a. The crisis or disenchantment period
b. Fascination with a new culture
c. Reentry shock
d. Adjustment phase
29. A concept based on the belief that using a single training approach is
not as effective as ones that combine cognitive, affective, and
behavioral aspects of training.
a. Self awareness model
b. Multidimensional approach
c. Area training
d. Intercultural model
30. Adaptive traits include?
a. Anticipatory adjustments
b. Psychological adjustments
c. Sociocultural adjustments
d. All of the above
31. An estimation of ___% of managers leave within a year following
repatriation.
a. 30
b. 67
c. 20
d. 45
32. Which is one of the five progressive stages of AsiaShock?
a. Denial; people of the United States feel as though when asked a
direct question one should answer openly and honestly and they
feel as though Asians have more tolerance to denying a direct
question.
b. Ethnocentricity; people of the United States often label Asians as
dishonest because they say one thing and do another, failing to
realize that Asians consider their behavior to be face saving
rather than dishonest.
c. Reservation; people of Asia tend to not be as outgoing and forward
as those in the United States culture.
d. All of the above are stages of AsiaShock.
33. The message is explicit and may be given more than one way to ensure
understanding by the receiver.
a. Low-context
b. Mid-context
c. High-context
d. A & B both
34. Which of the following is a topic that should be avoided in Germany?
a. Personal life
b. International politics
c. Hobbies
d. Soccer
e. Travel abroad
35. ________ are topics considered to be inappropriate for conversations
with people in certain cultures or groups.
a. Euphemism
b. Repartee conversations
c. Conversation taboos
d. High-context topics
36. ______ are definitions such as the name of a type of crab, the
Japanese Spider Crab.
a. Connotative meanings
b. Figurative meanings
c. Scientific meanings
d. Denotative meanings
37. Someone who studies the meaning of a word and when and how it was
developed is a?
a. Linguist
b. Semanticist
c. Grammarian
d. Novelist
38. The Sapir-Whorf Hypothesis states?
a. How social structure affects languages and is the extensions of
another hypothesis.
b. Language functions as a way of shaping a person’s experience and
not just a device for reporting experience.
c. Language is unifying and divisive and tie people together from all
different regions.
d. Language is an extension of our thought process and one should
think about what he is to say before he repeats it.
39. ____ is like a gamesmanship; the object is to see who can gain
dominance in a friendly debate rather than who can impart needed
information.
a. Repartee conversation
b. Verbal dueling
c. Disclose conversations
d. High context conversation
40. ________ from 18 inches to 4 feet is used for giving instructions to
others or working closely with another person.
a. Intimate zone
b. Personal zone
c. Social zone
d. Public distance
41. Olfactics is?
a. Gaze of eye contact.
b. Smell as a form of nonverbal communication is important.
c. Communicating through body contact.
d. The pitch of one’s voice.
42. It is acceptable to touch when communicating in which of the following
cultures?
a. Canada
b. Greece
c. England
d. Scandinavia
e. United States
43. The most expressive type of body language is conveyed through?
a. Touch
b. Voice pitch
c. Face and eyes
d. Smell
44. Communicating through the use of personal space is known as?
a. Proxemics
b. Chronemics
c. Haptics
d. Oculesics
45. Paralanguage refers to all but which of the following?
a. Rate
b. Pitch
c. Volume
d. Range
e. All of the above
46. Ethnocentrism is defined as?
a. Belief that your own cultural background, including the ways of
analyzing problems, values, beliefs, languages, and verbal, and
nonverbal communication, is correct.
b. Process of adjusting and adapting to a new and different culture.
c. Socialization process you go through to adapt to your society.
d. None of the above
47. Punctuality is highly regarded in all countries except?
a. Germany
b. Mexico
c. South Korea
d. The Netherlands
e. All of the above regard punctuality in high importance
48. People in which of the following countries are more time conscious
then that of the United States?
a. Latin America
b. Algeria
c. Germany
d. Mexico
e. None of the above
49. Costly blunders are often the result of
a. Lack of knowledge of another culture.
b. Intercultural communication issues.
c. Nonverbal communication pattern misunderstanding.
d. All of the above
50. Polychronic people
a. Concentrate on the task.
b. Borrow and lend things often.
c. Are committed to the task.
d. Are accustomed to short-term relationships.
51. __________ refers to the effect of social and cultural differences
upon a language.
a. Language diversity
b. Sociolinguistics
c. Alternative languages
d. Repartee languages
e. None of the above
52. Which is a verbal style in the United States?
a. They rise above and embellish facts.
b. Men speak more and more often than women; and women use more
emotion when speaking.
c. They prefer less talkative persons and value silence.
d. Do not use first names unless they are close friends.
53. It is important to study intercultural business communication because?
a. It addresses procedural, substantive, and informal global
problems.
b. It allows you to become involved with the substantive, cultural
level, and become sensitized to differences.
c. Allows you to work on the procedural issues of country-to-country,
diplomacy, and legal contexts.
d. All of the above
54. Which following pairing is correct?
a. Laos and Marshall use barter
b. Belize and Cambodia are communistic
c. Sweden and China are socialistic
d. United States and Japan are capitalistic
55. Which of the following systems are found in all cultures?
a. Economic systems
b. Political systems
c. Social hierarchies
d. A & C only
e. All of the above
56. The Dutch
a. Tend to plan and schedule rather than be spontaneous.
b. Enjoy a relaxed and informal lifestyle.
c. Are seen as friendly and outgoing people.
d. Value tolerance and fairness and enjoy owning property.
57. Colloquialisms are?
a. Includes idioms and other informal language.
b. Informal phrases often associated with certain regions of the
country.
c. Formed from initial letters.
d. Inoffensive expressions that are used to place offensive words
with negative connotations.
58. Which of the following characteristics concerning women in comparison
to men in intercultural communication is true?
a. Women adapt better than men in intercultural situations.
b. Women manage adversity better.
c. Women have a greater risk of failure and criticism than men.
d. All of the above
59. In which of the following cultures is government and religion
separate?
a. Mexico
b. Iran
c. Finland
d. United Arab Emirates
60. Which of the following are rewards for global managers living abroad?
a. Cost-of-living
b. Home-leave
c. Medical
d. Car and driver
e. All of the above
61. In today’s global markets, it is important to understand other’s cultures
in order to communicate effectively. Using the information discussed in the
first six chapters of our textbook and information contained in the videos,
discuss the cultural dissimilarities (education, family and marriage,
political, religion, attitudes towards women, and work attitudes) that exist
between the United States and the Japanese culture. Next, discuss why it is
important to understand these dissimilarities and ways to overcome them.
1.____ percent of incoming international messages that are in English.
a. 99
b. 96
c. 87
d. 80
2.Content errors that refer to errors in meaning are?
a. Systematic errors
b. Syntactic errors
c. Lexical errors
d. Lexitactic errors
3.Authors of business communication textbooks recommend using the direct approach for
beginning all of the following except?
a. Good news
b. Direct request/inquiries
c. Neutral messages
d. Bad news
4.The preferred letter writing styles used in the United States are?
a. Indented letter and block letter
b. Block letter and modified block
c. Indented letter and modified block
d. Only modified block
5.Which of the following was not included in Lash’s suggestions for writing email messages to
international colleagues?
a. Use a collaborative tone.
b. Use all capital letters to get your point across.
c. Avoid dwelling on cultural differences.
d. Use short, simple sentences.
6.In which of the following countries are you likely to have a resume of 20-30 pages?
a. Germany
b. South Korea
c. Spain
d. United Kingdom
7.Multinational businesses in the United States have found that the __________ is more
dependable than the mail service in many countries.
a. Telephone
b. Fax machine
c. Email service
d. None of the above
8.Which of the following is a guideline for “internationalizing” the English language?
a. Use emoticons to express your tone.
b. Avoid formal tone which may be hard for people in other cultures to understand.
c. Be aware of the words with a unique meaning in some cultures.
d. All of the above
9.Women writing to men internationally must?
a. Be careful about the tone and word choice.
b. Give compliments based on the department rather than from the woman directly.
c. Must soften direct words such as “expect” and “require.”
d. All of the above
10.______________ is a paragraph in a bad news letter that tells what the letter is about with a
pleasant tone but says neither yes nor no.
a. Opening
b. Overview
c. Introduction
d. None of the above
11.____________ refers to customs and regulations dealing with diplomatic etiquette and
courtesies expected in official dealings with persons in various cultures.
a. Etiquette
b. Protocol
c. Custom practices
d. Regulatory dealings
12.In which of the following countries does the surname come first, followed by the given name?
a. China
b. Germany
c. England
d. Italy
13.When talking on the telephone, the initial impression is formed mainly by _________, rather