42. Which of the following does not fit the typical stereotype of the Asian
culture?
a. intelligent
b. xenophobic
c. group-oriented
d. individualistic
43. Which of the following does not illustrate a global mindset?
a. trained against surprises
b. teamwork and diversity
c. bigger, broader picture
d. balance of contradictions
44. In a geocentric multinational management practice
a. facilities are run differently by region.
b. there is a common framework with regional control.
c. all capital investments are in one country.
d. the dominant cultural group is considered.
45. Which of the following statements related to economic systems is
incorrect?
a. Japan imports over half of its food supply.
b. Cuba’s system involves distributing goods according to need.
c. Mexico’s economy is dependent on other countries.
d. Japan’s biggest export includes raw materials used in
manufacturing.
46. Which of the following statements related to political systems is
incorrect?
a. Morocco is ruled by a king.
b. In Japan, the emperor has the highest power.
c. Canada has a parliamentary system.
d. Voting is compulsory in Mexico.
47. Which of the following statements regarding educational systems is
incorrect?
a. Most of Europe operates on a two-track system where children are
assigned to either a vocational or university track.
b. In Saudi Arabia, the universities are segregated based on the
social status of the student’s parents.
c. In Iran, religious instruction receives more support than secular
education.
d. In France, where you go to school determines your position in
society.
48. Which of the following statements related to marriage and family systems
is incorrect?
a. In France dating begins around age 15.
b. There is no dating in Saudi Arabia.
c. In Mexico, families tend to be small; family unity is of utmost
importance.
d. Canada is generally a patriarchal society.
49. Which of the following statements best describes strong uncertainty
avoidance?
a. Top managers concerned with daily operations
b. Few rules expected
c. Tolerance for ambiguity
d. Focus on decision process
50. Which of the following statements regarding work attitudes is incorrect?
a. In the United Kingdom, the only grounds for job termination are
criminal behavior.
b. In Japan, 18-hour work days are not unusual.
c. Working on weekends is very common for European businesspeople.
d. Peru has one of the longest work weeks in the world.
51. Which of the following statements related to religious influences is
incorrect?
a. In the United States, religious observances rarely interfere with
business.
b. Muslims stop work five times a day to pray.
c. Religious beliefs may affect consumption patterns.
d. In Saudi Arabia, religious observances rarely interfere with
business.
52. Which statement least represents U.S. values?
a. U.S. Americans value equality over inequality.
b. U.S. Americans value time management over leisure.
c. U.S. Americans value directness over indirectness.
d. U.S. Americans value history over planning for the future.
53. People of a polychronic system tend to
a. concentrate on the job.
b. take time commitments seriously.
c. borrow and lend things often.
d. have short-term relationships.
54. Which of the following statements regarding proxemics in the U.S. is
inaccurate?
a. The personal zone is reserved for very close friends.
b. The social zone is used for most business situations.
c. The intimate zone may be entered when shaking hands.
d. Public distance is the most formal zone.
55. Which statement regarding haptics is incorrect?
a. In Thailand, it is offensive to touch the head.
b. Japan is considered a “don’t touch” culture.
c. Greece is considered a “touch” culture.
d. In Latin American countries, touching between men is unacceptable.
56. Guidelines for “internationalizing” the English language include all of
the following except:
a. Use only the most common meaning of words.
b. Avoid slang.
c. Avoid action-specific verbs.
d. Choose words with singular rather than multiple meanings.
57. Which of the following statements regarding résumés is incorrect?
a. In France, the résumé is similar to that in the United States.
b. German hiring officials expect the résumé to be one to two pages
long.
c. A photograph is not included on a U.S. résumé.
d. In Spain the résumé is in letter form.
58. Which of the following statements regarding cultural differences in
correspondence is correct?
a. Germans are usually direct with bad news.
b. The Japanese avoid negative news altogether.
c. The French consider ending on a positive note very important.
d. Endings of German letters tend to be informal.
59. Which of the following topics would be a conversation taboo in France?
a. music
b. sports
c. books
d. a person’s work
60. Inoffensive expressions that are used in place of words with negative
connotations are
a. jargon.
b. slang.
c. euphemisms.
d. colloquialisms.
61. General guidelines to follow when conversing with someone from another
culture include all of the following except
a. politics is a safe topic in most cultures.
b. avoid telling jokes.
c. avoid personal questions.
d. keep the conversation positive.
62. Which statement best describes an incorrect handshake?
a. In the United States, a handshake should be firm.
b. An Asian handshake is usually gentle.
c. Germans repeat a brusque handshake upon arrival and departure.
d. A British handshake is firm and repeated frequently.
63. Which statement regarding gift giving in Japan is incorrect?
a. The Japanese open their gifts in front of the giver.
b. Japanese employees are usually rewarded with large bonuses during
the gift giving seasons.
c. Do not surprise a Japanese host with a gift as it might cause the
person to lose face.
d. When giving a gift to a Japanese host, avoid gifts manufactured in
Asia.
64. Which statement regarding gift giving is correct?
a. Gifts of liquor or wine are suggested for an Arab.
b. Latin Americans appreciate gifts such as a knife or handkerchief.
c. Avoid giving gifts to the French until a personal relationship has
been developed.
d. When dining in a person’s home in Western Europe, a gift should be
presented upon departure.
65. Which statement regarding dining practices is incorrect?
a. In Mexico, the main meal of the day usually takes place between 2
and 4 p.m.
b. The practice of serving a glass of water with ice at restaurants
is common in most countries.
c. In France, the salad is often served after the main course rather
than before.
d. Serving coffee at the end of the meal is common in most cultures.
66. Which statement regarding introductions is incorrect?
a. First names are used almost immediately by U.S. Americans.
b. The British do not address each other by first names; titles are
used.
c. In Colombia, the title “Don” is added to a person’s name to show
respect.
d. In the Chinese culture, the surname comes first and the given name
last.
67. Which statement regarding business attire is incorrect?
a. In the U.S., people dress more conservatively and formally than
people in Canada.
b. In a business situation, clothing can enhance your credibility.
c. In Europe, dress is formal; jackets stay on in the office even
when the weather is hot.
d. Japanese women dress conservatively and wear muted colors to the
office.
68. Which statement regarding various economies is incorrect?
a. Unemployment is usually high in France.
b. Japan imports almost half of its food supply.
c. The U.S. exports more to China than it imports.
d. Mexico’s main trading partner is the U.S.
69. Which statement regarding consumption practices is incorrect?
a. When eating a meal in another country, it is advisable to swallow
quickly and avoid asking what it is since you are expected to eat
what you are served.
b. Muslims consume alcohol along with most meals.
c. Hindus do not eat any beef.
d. People from India are often vegetarians.
70. “AsiaShock” may be described as including all of the following stages
except
a. frustration with the culture including language and food.
b. unwillingness to understand the rationale behind the local ways of
doing things.
c. fascination and excitement about the new culture.
d. labeling Asians as dishonest because they seem to say one thing
and do another.
71. Which statement regarding stages of cultural shock is incorrect?
a. The first stage is referred to as the “honeymoon” stage.
b. During the second stage, excitement turns to disappointment.
c. During the third stage, people often cope by making disparaging
remarks about the culture.
d. In the fourth phase, there is acceptance and involvement in
activities of the culture.
72. Which statement regarding predeparture training methods is incorrect?
a. The multidimensional approach combines cognitive, affective, and
behavioral aspects of training.
b. The self-awareness approach is also called the human relations
model.
c. The intellectual model uses a variety of instructional methods
such as lectures and video tapes.
d. The interaction approach uses sensitivity training or T-groups.
73. Which of the following statements regarding culture specific negotiation
is incorrect?
a. Developing personal relationships is not important to the success
of negotiations in Nigeria.
b. Russians see time as money; friendships are not crucial to
business.
c. In India, bribery is common; and having connections is important.
d. The French expect everyone to act French when doing business
including speaking the language.
74. Which of the following statements regarding negotiation with Japanese
people is incorrect?
a. The Japanese use subtle and complex verbal and nonverbal cues.
b. Business meetings should be arranged by an intermediary who has a
relationship with both parties.
c. Completing a deal quickly is not important to the Japanese.
d. Negotiation practices are based on keiretsu systems and are viewed
as short-term commitments.
75. The Competitive Approach Negotiation Model assumes that
a. the negotiators will force the other partner to comply.
b. negotiators will consider national cultural during the process.
c. negotiators are more individualistic and persuasion oriented.
d. both sides prefer a win-win solution.
76. Which statement regarding negotiation with Germans is correct?
a. In business, Germans are typically individualistic; however, as
people they are very group-oriented.
b. Having technical people as part of the negotiation team is
important.
c. To a U.S. person, Germans seem very optimistic.
d. Germans feel personal relationships are an important part of
negotiations.
77. The four C’s of negotiation include all of the following except
a. criteria.
b. compromise.
c. culture.
d. common interest.
78. Recommended intercultural guidelines before negotiations include all of
the following except:
a. Decide on your strategy.
b. Define what you want from the negotiation.
c. Discuss differences and come to agreements rather than legal
settlements.
d. Research facts such as culture-specific information.
79. The U.S. antiboycott regulation
a. allows U.S. employees to respond to boycotts.
b. allows U.S. firms to ignore trade agreements with certain
countries.
c. prohibits U.S. firms from doing business with countries engaged in
war activities.
d. prohibits U.S. firms from refusing to do business with friendly
nations or respond to a boycott.
80. Which of the following statements regarding governance structure is
incorrect?
a. Market governance adds an arbitrator.
b. Bilateral governance has a strong recognition of a continuing
economic relationship.
c. In Unified governance, only one party sets the terms.
d. Trilateral governance fits transactions that involve odd goods or
a situation in which the establishment of the relationship is
expensive.
81. Which statement about contracts is incorrect?
a. If a supplier ships unordered goods to a customer who accepts the
shipment, by accepting the shipment the buyer forms a contract.
b. In the U.S., oral contracts are not legally enforceable.
c. In Japan, a contract is always open for renegotiation.
d. Having legal counsel to advise you on the proper way to negotiate
contracts in individual countries is recommended.
82. The U.S. Department of Commerce offers all of the following guidelines
for distributor agreements except:
a. Translations should be checked for concise meanings.
b. Disagreements should be settled through an arbitrator.
c. Benefits to both parties should be stated.
d. An oral agreement should conclude the negotiation.
ANSWER: d
82.
83)Values, ideals and beliefs that one inherits from
one’s culture
A. Acculturation
84)A paragraph that begins a U.S. bad news letter B. Act of State Doctrine
85) Explains how social structure afects language; speech emerges in
restricted or elaborated codes
C. Attribution Training
86) Ability of a corporaion to market a product anywhere in the world D. Bernstein Hypothesis
87) Family system where one man has many wives E. Buffer
88) Time system where people tend to do one thing at a ime F. Chronemics
89)Gaze and eye contact G. Collectivism
90)Language that is indirect and nonverbal J. Cultural noise
91) Each naion can do as it wishes within its boundaries K. Doctrine of Sovereign Compliance
92) Applicaion of laws beyond U.S. border L. Enculturation
93) Focuses on explanaions of behavior from the point of view of a
person in the host country
M. Extraterritoriality
94) Groups possessing traits that disinguish them from others within a
larger society/culture
N. Globalization
95) Paterns of personality that exist for groups that share a common
culture
O. High Context
96) Problem solving that starts with facts and goes to generalizaions P. Inductive Method
97) Adaping to the cultural paterns of one’s society R. Monochronic
98) Belief that language funcions as a way of shaping one’s experiences;
includes structural and semanic aspects of a language
S. Negotiation
Strategies
99) Plans organized to achieve a desired working relaionship T. Oculesics
100) The poliical principle of centralized social and economic control U. Polyandry
V. Polychronic
W. Polygyny
X. National culture
Y. Sapir-Whorf Hypothesis
Z. Subgroup
1. Often intercultural, international, and multicultural are used
interchangeably; however, there are distinctions. Intercultural
business communication is?
a. Communication that takes place between nations and
governments; it is formal and ritualized.
b. Communication within and between businesses that involves
people from more than one culture.
c. Communication among members of the same culture.
d. Communication in which two cultures learn to adapt materials and
adopt practices from each other.
2. Although the United States depends on the foreign economic
opportunities, there are problems that arise from U.S. citizens
working on foreign assignments. Problem(s) that may exist is (are)?
a. Government issues
b. Trouble adapting to the climate
c. Finances
d. A & C only
e. All of the above
3. Which of the following is not one of the three primary dimensions of
culture?
a. Geographic region
b. Psychological
c. Physical
d. Language
4. Which of the following is a stereotype for someone in the English
culture?
a. Egocentric
b. Demonstrative
c. Polite
d. Arrogant
e. None of the above
5. Which of the following is not one of Borden’s seven constructs that
individuals must possess if they are going to succeed
interculturally?
a. We are culturally literate in our own and other cultures.
b. We are competent in languages of other cultures.
c. We know the position of our culture and other cultures on the four
universal dimensions of values and their interaction with the
cultural orientation model.
d. We have an understanding of cultural similarities and can use this
to connect with others.
e. All of the above are constructs.
6. Geocentric management is?
a. Practice when the firm is located in one country and all its sales
are in one country.
b. Practices consider the culture of the country in which the firm is
located.
c. Requires a common framework with enough freedom for individuals to
operate regionally to meet the cultural needs of workers.
d. None of the above.
7. Which of the following is a characteristic of a global mindset?
a. Change as opportunity
b. Functional expertise
c. Structure
d. All of the above
8. A socialization process you go through to adapt to your society is?
a. Enculturation
b. Acculturation
c. Adaculturation
d. Cultural synergy
e. None of the above
9. The following description describes which of the following economies.
“The economy is capitalistic with socialistic controls in the areas
of health care and the retirement system. Manufacturing, mining,
fishing, farming, and food processing drive the economy.”
a. Australia
b. Germany
c. Canada
d. South Korea
e. France
10. India’s well-educated people are currently being used in which of the
following.
a. Farming
b. Handcrafts
c. Modern industries
d. Support services
e. All of the above
11. __________ has a 91% overall literacy rate.
a. Canada
b. China
c. United States
d. India
12. In which of the following countries is the political leader elected by
the Electoral College, and other positions are voted on by the people?
a. France
b. United States
c. New Zealand
d. The Netherlands
13. In this country family is more important than the individual, and the
elderly are highly respected and expected to be taken care of by
their children.
a. Germany
b. Singapore
c. China
d. England
e. None of the above
14. The way formal and informal communications are handled are?
a. Social reciprocity
b. Social interactions
c. Social hierarchy
d. Intermediaries
15. An economic system is a?
a. Relationship between different groups or are enduring and
relatively stable patterns of relationship emphasizing the idea
that society is grouped into structurally related groups or sets
of roles with different functions, meanings, or purposes.
b. The way in which the products that meet the material needs of the
people are produced, distributed, and consumed.
c. A complete set of institutions, interest groups (such as political
parties, trade unions, lobby groups) the relationships between
those institutions are the political norms and the rules that
govern their functions.
d. Theoretically regarded as a way of the government makes a policy
and also to make them more organized in their administration.
16. ____ are social principles, goals, or standards accepted by persons in
the culture.
a. Values
b. Ethics
c. Standards
d. Attitudes
17. The ability to look at social behavior from another culture’s view?
a. Perception
b. Semantics
c. Attribution
d. Attitudes