2. Negotiation skills
3. Initiative
4. Decision-making skills
Correct Answer: 4
Rationale 1: Adaptability focuses on how an experience has affected the nurse and how the nurse handled the
situation.
Rationale 2: Negotiation skills provide information as to how the nurse was able to compromise in a situation.
Rationale 3: Initiative provides the interviewer with information as to the nurse’s resourcefulness.
Rationale 4: Decision-making skills provide the interviewer with information about the nurse’s thought process in
managing a difficult or challenging situation.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Evaluation
Learning Outcome: 15-3: Describe how to interview prospective candidates.
Question 15
Type: MCSA
During an interview the candidate informs the manager of a difficult experience between a client and a physician.
The nurse had to negotiate between an unhappy client and a difficult physician. Which notation by the manager
would describe this situation?
1. The candidate has good initiative.
2. The candidate has good conflict resolution skills.
3. The candidate is a client advocate.
4. The candidate is adaptable.
Rationale 3: One may assume the nurse acted as a client advocate but the question does not provide enough
information to choose this answer with certainty.
Rationale 4: The question does not focus on the candidate’s degree of adaptability or initiative.
Global Rationale:
Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 15-3: Describe how to interview prospective candidates.
Question 16
Type: MCSA
The chief nurse officer (CNO) receives a call that the candidate for a nurse opening has arrived, but that the unit
manager who was to have interviewed the candidate had to work an unscheduled night shift and is unavailable.
Which action by the CNO is appropriate?
1. Inform the candidate the interview will have to be rescheduled.
2. Have the HR department refer the candidate to a nurse on the unit.
3. The CNO should conduct an initial interview and arrange for a second interview with the manager.
4. The CNO should call the manager and conduct an interview via a conference call.
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Sullivan, Effective Leadership and Management, 8/e Test Bank
Copyright 2013 by Pearson Education, Inc.
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 15-3: Describe how to interview prospective candidates.
Question 17
Type: MCSA
An emergency department (ED) manager has an interview scheduled for 8:00 the next morning. The manager’s
usual hours are 8:00 a.m. to 4:00 p.m. This manager has been working as staff due to an increased volume of
clients. What action should the manager take to prepare for this interview?
1. Reschedule the interview to a later time.
2. Arrive to work early in the morning to prepare for the interview.
3. Arrive at the usual time and conduct the interview.
4. Have a human resources representative conduct the interview.
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Planning
Learning Outcome: 15-3: Describe how to interview prospective candidates.
Question 18
Type: MCSA
A medical intensive care unit has a registered nurse position open. The qualifications for the position require a
minimum of 1 year of acute-care nursing experience, BLS and ACLS certification, and the ability to administer
intravenous cardiac drips. Which fact in an applicant’s application would be sufficient reason to decline the
applicant’s request for an interview?
Sullivan, Effective Leadership and Management, 8/e Test Bank
1. The candidate graduated from nursing school 9 months ago.
2. The candidate does not have ACLS certification.
3. The candidate does not have experience with cardiac drips.
4. The candidate was an LPN for 10 years prior to being an RN.
Rationale 2: Rural hospitals do recruit in metropolitan areas but typically focus on the local area as priority.
Rationale 3: Metropolitan nurses’ skills and rural hospital nurses’ skills are similar. Their client populations are
different but rural hospital nurses have similar nursing skills, especially when stabilizing clients for transfer to
tertiary hospitals.
Rationale 4: There is no indication that the CNO does not respect this director, who may have fresh ideas and
new perspective when addressing recruitment.
Global Rationale:
Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Planning
Learning Outcome: 15-1: Describe how to recruit applicants.
Question 20
Type: MCSA
A chief nurse officer (CNO) is considering a collaborative effort with a school of nursing to offer externships to
students. The chief financial officer (CFO) rejects the proposal because it will entail a cost to the organization.
Which statement by the CNO would influence the CFO to reconsider this proposal?
1. “Nursing is the foundation of this hospital and we have to get nurses into the organization.”
2. “We could hire students as nurse’s aides, which would save costs.”
3. “An externship will allow the nursing students to work with nurses, learn about the organization, and create a
positive impression of our facility.”
4. “Offering a nurse externship would allow the organization to create the types of nurses we would like to hire.”
Global Rationale:
Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Planning
Learning Outcome: 15-1: Describe how to recruit applicants.
Question 21
Type: MCSA
The human resources (HR) director is planning on attending a career fair and has asked the director of nursing to
attend as well. The nursing director replies, “I really don’t have time to attend. Do you really need a nurse to go
with you?” Which response by the HR director is most appropriate?
1. “Your attendance is necessary to assist me with managing the booth.”
2. “Your attendance is necessary to answer specific nursing questions.”
3. “I need your assistances in answering questions about our benefit package and nurses wages.”
4. “I would like another person from the organization to assist in representation.”
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Planning
Learning Outcome: 15-1: Describe how to recruit applicants.
Question 22
Type: MCMA
Sullivan, Effective Leadership and Management, 8/e Test Bank
The hiring process to fill a nursing position has been slowed because the human resources department is involved
in a recruitment effort for laboratory positions. A staff nurse says, “Why do we have to wait on HR? Why can’t we
just hire a nurse?” What rationale does the nurse manager provide for waiting until HR can be involved in filing
the nursing position?
Note: Credit will be given only if all correct choices and no incorrect choices are selected.
Standard Text: Select all that apply.
1. “HR makes all the final hiring decisions. I just suggest the candidate I would like to have to fill the job.”
2. “HR will screen the applicants for us so we don’t waste time interviewing people who are not qualified.”
3. “HR makes certain that we are not doing anything illegal as we interview for this position.”
4. “We can’t hire a nurse until HR has done a criminal background check.”
5. “HR has to check to be certain that the applicant has a valid license before we can offer the job.”