Rationale 2: Avoidance is a covert behavior.
Rationale 3: Refusal is an overt act of conflict.
Rationale 4: Not being as careful is a covert action.
Rationale 5: Apathy is a covert conflict behavior.
Global Rationale:
Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Evaluation
Learning Outcome: 12-3: Describe the components of conflict.
Question 24
Type: MCMA
Two staff nurses are in conflict about the summer vacation schedule. The nurse manager is contemplating
assigning both nurses to a task that will require frequent contact with each other, hoping that they will resolve the
issue themselves. What should the manager consider before making this assignment?
Note: Credit will be given only if all correct choices and no incorrect choices are selected.
Standard Text: Select all that apply.
1. What is the anxiety level of the nurses in regard to the vacation schedule?
2. Have the nurses ever worked together before on a project?
3. Will the conflict decrease the efficiency of the unit while the nurses are self-solving the issue?
4. How intense is the conflict about vacation scheduling?
5. Are the nurses talking to the rest of the staff about the conflict?
Rationale 4: If the conflict regarding vacation scheduling is intense, the nurse manager should abandon this plan.
Rationale 5: It is likely that the rest of the staff already knows about the conflict and that the nurses involved have
discussed it. This is not a factor in deciding on a plan.
Global Rationale:
Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Planning
Learning Outcome: 12-4: Identify different approaches that can be used to manage conflict.
Question 25
Type: MCSA
A nurse manager and a staff nurse are in conflict. The nursing supervisor has decided to use mediation to arrive at
a solution. The supervisor should be most concerned about which person’s level of comfort when choosing a place
for the mediation meeting?
1. The manager
2. The staff nurse
3. The supervisor
4. There should be equal concern for all participants.
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Planning
Sullivan, Effective Leadership and Management, 8/e Test Bank
Copyright 2013 by Pearson Education, Inc.
Learning Outcome: 12-5: Explain how to manage conflict.
Question 26
Type: MCMA
A serious conflict between a nurse and a nursing assistant erupted into a shouting match in the hallway. The nurse
attempted to slap the nursing assistant. What conflict responses are appropriate for the assistant?
Note: Credit will be given only if all correct choices and no incorrect choices are selected.
Standard Text: Select all that apply.
1. Accommodating
2. Withdrawal
3. Avoiding
4. Smoothing
5. Negotiation
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 12-5: Explain how to manage conflict.
Question 27
Type: MCMA
Sullivan, Effective Leadership and Management, 8/e Test Bank
Conflict has arisen within the hospital regarding who will staff a proposed high-acuity unit. The nurse executive
and other administrators have purposefully not intervened in this conflict. Why is that strategy appropriate?
Note: Credit will be given only if all correct choices and no incorrect choices are selected.
Standard Text: Select all that apply.
1. Conflict draws attention to an issue.
2. The administrators do not like conflict management.
3. Conflict can stimulate new ideas about how to manage the high-acuity unit.
4. Conflict about the unit will help to identify the compromises necessary to make it a viable part of the hospital
system.
5. Conflicts about staffing may make current staff members reexamine their own performance.
A nurse manager is trying to manage a conflict between a staff nurse and a medical student. Which statement by
the manager would the nursing supervisor interpret as following the rules of basic mediation?
1. “Both parties need to grow up. They are so immature.”
2. “The problem is partially the fault of both parties.”
3. “I stopped the conversation frequently to have the parties summarize what was being said.”
4. “They just went on and on. I had to stop the discussion because I was out of time.”
Rationale 1: If the manager makes the decision, positional power has been used. This is not integrative decision
making.
Rationale 2: Integrative decision making does not require informed consent. Mediation is a different strategy.
Rationale 3: Waiting for everyone to “get along” and the problem to “blow over” are characteristic of smoothing
or avoiding behaviors.
Rationale 4: In integrative decision-making, both parties conduct an exhaustive search for acceptable alternatives.
Global Rationale:
Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 12-5: Explain how to manage conflict.
Question 30
Type: MCSA
In order to come to a solution for an ongoing conflict among several nursing units, the nursing supervisor says,
“Your managers will meet to create a voting form representing both sides of this issue. Each of you will vote and
the majority will rule.” What kind of a solution is the supervisor seeking?
1. Consensus
2. Win-win
3. Forcing
4. Win-lose
Client Need: Safe Effective Care Environment
Sullivan, Effective Leadership and Management, 8/e Test Bank
Copyright 2013 by Pearson Education, Inc.
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 12-5: Explain how to manage conflict.
Sullivan, Effective Leadership and Management, 8/e Test Bank
Copyright 2013 by Pearson Education, Inc.