Sullivan, Effective Leadership and Management, 8/e
Chapter 11
Question 1
Type: MCSA
A newly hired nurse is asked to join a group working on unit protocols. This nurse is verbal and dominates the
conversation of the group. The group leader identifies the disruption this nurse causes as being from which
phenomenon?
1. Status incongruence
2. Group isolates
3. Emergence
4. Deviation
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 11-1: Describe how groups and teams function.
Question 2
Type: MCSA
The nurse manager asks staff members to work as a group in planning the activities for Nurses’ Week. The nurse
manager should report to the supervisor that which type of group has been formed?
1. Command group
Sullivan, Effective Leadership and Management, 8/e Test Bank
2. Task group
3. Competing group
4. Informal group
Rationale 3: Teams have similar goals. Groups may have similar goals or may consist of individuals who perform
tasks independently of each other.
Rationale 4: Teams are created by the organization. Groups may be formally created by the organization or may
be informal and not recognized by the organization.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 11-1: Describe how groups and teams function.
Question 4
Type: MCSA
The chairperson of the nursing faculty leads the monthly meetings of the curriculum committee. This permanent
group, which is designed to meet organizational goals, is which type of group?
1. Competing group
2. Command group
3. Task force
4. Informal group
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 11-1: Describe how groups and teams function.
Sullivan, Effective Leadership and Management, 8/e Test Bank
Copyright 2013 by Pearson Education, Inc.
Question 5
Type: MCSA
During the first meeting of a newly created task force, the nurse manager notices that individuals tend to cluster
with members of their specific nursing units. The nurse manager begins the meeting with an explanation of the
focus of this group. These behaviors are characteristic of which stage of Homans’s group process?
1. Norming
2. Storming
3. Performing
4. Forming
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 11-1: Describe how groups and teams function.
Question 6
Type: MCSA
The leader of the task force group announces that tentative plans for Nurses’ Week activities have been approved
by the hospital administration. The task force has also been given a new task of developing criteria for the nursing
awards. What must the group accomplish now?
1. Forming
2. Adjourning
Sullivan, Effective Leadership and Management, 8/e Test Bank
3. Rebuilding
4. Re-forming
Rationale 3: The role of the coordinator is to link ideas or suggestions offered by others.
Rationale 4: The initiator-contributor’s role is to redefine problems, offer solutions, clarify objectives, suggest
agenda items, and maintain time limits.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 11-1: Describe how groups and teams function.
Question 8
Type: MCMA
The nurse manager is leading the monthly staff meeting for the professional nursing staff. Which statements by
this leader reflect effective leadership?
Note: Credit will be given only if all correct choices and no incorrect choices are selected.
Standard Text: Select all that apply.
1. “I will assume responsibility for developing the mission and goals of the group.”
2. “I have created an agenda that identifies the amount of time allotted for each step of the problem-solving
process.”
3. “I realize there will be dissension; however, I prefer that we not take time from our agenda to address it.”
4. “The meeting will be called to order at noon and be adjourned in 1 hour.”
5. “It is important that each of you is fully engaged in the decision-making process.”
Rationale 5: Group cooperation and engagement should be promoted.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Implementation
Learning Outcome: 11-6: Discuss how to lead groups, task forces, and patient care conferences.
Question 9
Type: MCMA
A nurse manager is focused on team building activities with a group chosen to write new unit policies. As a
beginning step in this process, the manager should ask which questions to assess the group’s context?
Note: Credit will be given only if all correct choices and no incorrect choices are selected.
Standard Text: Select all that apply.
1. “How well has this group been able to relate to similar groups across the organization?”
2. “What are the group’s current goals?”
3. “How have the members organized the group?”
4. “What is the general culture of the group?”
5. “How complex is the job the group has been assigned?”
Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Assessment
Learning Outcome: 11-2: Differentiate between team building and managing teams.
Question 10
Type: MCSA
Which statement may reveal that the team member making the comment has a hidden agenda?
1. “I don’t understand the second of the goals we are discussing.”
2. “Are we voting on this outcome or has it already been decided?”
3. “I have to remember to add membership on the team to my resume.”
4. “Are there other teams working on similar projects on other units in the hospital?”
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Planning
Learning Outcome: 11-2: Differentiate between team building and managing teams.
Question 11
Type: MCSA
A nurse manager has just posted the membership list for a newly formed quality management task force. Which
statement, overheard by the manager, indicates the most potential for problems on the team?
1. “I’m glad I didn’t get chosen for this task force. I’m so busy with my kids right now.”
Sullivan, Effective Leadership and Management, 8/e Test Bank
2. “I was on one of these teams at my last hospital.”
3. “This is certainly an interesting choice of people to put together.”
4. “She is such a good nurse; I hope she doesn’t work herself too hard.”
Rationale 2: Team building is a method to improve a group’s chances of meeting its goals.
Rationale 3: Team-building skills can be learned, but must be reinforced on the job.
Rationale 4: Research indicates that female students in medicine and nursing are more open-minded about
cooperating with other health professionals than are their male counterparts.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Planning
Learning Outcome: 11-3: Describe various methods of team building.
Question 13
Type: MCSA
Hospital administration has elected to use TeamSTEPPS as a method of team building. What should the nurse
manager tell staff about this training?
1. “This program was developed by a nurse to use specifically in small hospitals.”
2. “Teams of nurses will be sent to national training seminars.”
3. “You can expect additional efforts to help us keep on track.”
4. “This is a simulation-based training similar to the old disaster drills we used to do.”
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Nursing Process: Planning
Learning Outcome: 11-3: Describe various methods of team building.
Sullivan, Effective Leadership and Management, 8/e Test Bank
Copyright 2013 by Pearson Education, Inc.