1. Hands-on demonstration
2. Bulletin board messages
3. Use of tent cards
4. Review of newsletter articles
5. Administrative role modeling
Question 27
Type: MCSA
How can the trainer create an environment in which the staff will retain the information?
1. Train when employees do not have clinical duties
2. Train immediately before a clinical shift
3. Plan training to begin after clinical shifts
4. Plan training for employees’ days off
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.
Question 28
Type: FIB
_______________ are generated by an information system to warn of missing information or data entry errors.
Standard Text:
Correct Answer: Error messages
Rationale : Error messages are generated by an information system to warn of missing information or data entry
errors. Error messages alert end-user that they need to correct or add information.
Global Rationale:
Cognitive Level: Applying
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.
Nursing/Integrated Concepts: Teaching and Learning
Learning Outcome:
Question 29
Type: FIB
___________________ refers to a situation where the end-user is logged in to the information system but is
unable to enter or process data.
Standard Text:
Correct Answer: Freezing
Rationale : Depending on the root cause, a freeze may be a momentary slowdown or a more serious problem
resulting in downtime. Training content should include basic troubleshooting guidelines and information about
how to report a problem to the information systems help desk.
Global Rationale:
Cognitive Level: Understanding
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Teaching and Learning
Learning Outcome:
Question 30
Type: FIB
The _________________ of an information systems training evaluation strategy is to collect subjective
participant feedback about the learning experience, identify pre- and post-training skill gaps, and measure
knowledge and performance of the stated learning objectives.
Standard Text:
Correct Answer: purpose
Rationale : The purpose of an information systems training evaluation strategy is to collect subjective participant
feedback about the learning experience, identify pre- and post-training skill gaps, and measure knowledge and
performance of the stated learning objectives. The ultimate success of training is measured by the ability of the
participant to perform the targeted computer skills.
Global Rationale:
Cognitive Level: Evaluating
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.
Nursing/Integrated Concepts: Teaching and Learning
Learning Outcome:
Question 31
Type: MCSA
Which of the following best represents the purpose of training evaluation?
1. Training should be evaluated after the fifth session.
2. Training evaluation is necessary after the class.
3. Training evaluation alters methodology.
4. All super users have the opportunity to evaluate the training process.
Question 32
Type: MCSA
The cost of a new or upgraded system can be burdensome on an organization from a budgetary perspective.
Which of the following statements can be considered a return on investment?
1. Employees express satisfaction with their jobs and turnover rate is low.
2. Staff with IT skills is more marketable and have greater job flexibility.
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.
3. The newly trained individual can be granted work release time to train new staff members.
4. After the training, the objectives have not been met.
Question 33
Type: MCSA
The best time to train an end-user is which of the following?
1. Before the system goes live
2. Upon notice that there will be an upgrade
3. After the system goes live
4. As soon as the vendor has been selected
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.