978-0132574952 Chapter 10 Part 1

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Hebda, Handbook of Informatics, 5/e Test Bank

Chapter 10

Question 1

Type: MCSA

Which description best fits a work breakdown structure (WBS)?

1. A project planning software program is selected for use by the steering committee to assist in planning needed

changes.

2. The implementation committee learns about the capabilities of a new wireless system.

3. A timeline is developed to determine who will do necessary tasks for the implementation of each project phase.

4. A committee is formed to guide the implementation of a new wireless system.

Hebda, Handbook of Informatics, 5/e Test Bank

Question 2

Type: MCSA

Communication during the maintenance phase of the system’s life cycle is crucial. Which of the following is most

beneficial to the organization during the maintenance phase?

1. A newsletter for users is posted yearly in accessible sites for new information

2. A help desk provides 24/7 telephone user support for employees

3. Users given internet access and procedure manual to troubleshoot problems

4. A list of frequently asked questions (FAQs) posted on a password protected site

Question 3

Type: MCSA

To be effective users of a new documentation system, the staff must be trained. Which shows the most effective

use of training for a new computer system?

Hebda, Handbook of Informatics, 5/e Test Bank

1. A training environment is set up off site.

2. Training is scheduled during the normal workday.

3. Training is provided with actual live software.

4. Actual client data are stored in the training system.

Question 4

Type: MCSA

Back loading of some pre-existing data must be completed for the system to create accurate medication

administration records and billing charges. How is this best accomplished?

1. Selected data from client records are loaded into the system by data entry specialists.

2. Each staff member is responsible for inputting medications for each patient for the 24 hours prior to going live.

3. When the system goes live, data from clients’ medication administration records since admission are inputted

for all clients.

4. A pharmacist selects needed data from client medication administration records and inputs the data immediately

prior to going live.

Hebda, Handbook of Informatics, 5/e Test Bank

Question 5

Type: MCMA

Once the go-live date of the system has been established, the production environment is in effect. Which planning

is most necessary at this time?

Standard Text: Select all that apply.

1. A newly released software upgrade will be performed so the new system provides users with the latest

technology.

2. A website is constructed so employees may answer questionnaires relating to system satisfaction and ask

questions as needed.

3. A 24/7 support schedule is initiated to answer questions when necessary.

4. Information back loading is scheduled the day that the system is to go live.

Hebda, Handbook of Informatics, 5/e Test Bank

5. The implementation of the system will begin in the emergency department and will move to other units when

they signal that they are ready.

Question 6

Type: MCSA

Which strategy might cause problems during implementation of a new information system?

1. Once the committee has given information to the vendor regarding system needs, a small addition is requested.

2. An open system is set up such that software upgrades can be implemented quickly and easily.

3. The vendor is asked to fully customize the information system for a specialty organization.

4. The committee verifies that the vendor provides annual maintenance with an additional contract.

Question 7

Type: MCSA

Which instance is most helpful during system training?

1. Training software is provided for staff to practice inputting fictitious client information.

2. Training sessions are scheduled for the four to six week period prior to going live so all users can feel

comfortable with the system.

3. Designated trainers are appointed based on their ability to expertly care of patients.

4. New users are trained through an online learning platform such as Blackboard.

Question 8

Type: MCSA

Which of the following is the best example of “feature creep”?

1. When an additional feature must be added to the system, the implementation committee approves the change

after investigating its cost.

2. The system is totally customized for an individual organization to reflect the current workflow.

3. Staff nurses expect the new system will cut their workload relating to documentation in half.

4. The emergency department and intensive care unit supervisors meet and come up with a list of new features to

be added to the system.

Question 9

Type: MCSA

What should be the end result of implementation of a new wireless information system in a 712-bed acute-care

facility?

1. Retention of staff is enhanced

2. Staff can utilize the new technology effectively

3. Client satisfaction with care is enhanced

4. Client care outcomes are improved

Question 10

Type: MCSA

Analyzing appropriate hardware requirements is necessary when implementing a new information system. Which

of the following solutions is most appropriate?

1. Needs assessment information is compared to budget and hardware and software features.

2. Thin clients are placed in central locations to access the system.

3. Staff may elect to use their own personal digital assistants to send and receive client data.

4. Laser printers are connected to the system network for printing laboratory results.

Question 11

Type: MCMA

Which of the following strategies would be appropriate for identifying a potential candidate for implementation

project leader?

Standard Text: Select all that apply.

1. Since this will be a complex implementation, focus on the candidate’s technical skills and less on

communication and leadership skills.

2. Restrict the selection to someone that is a member of the steering committee because of their understanding of

the vision, goals, and expectations for the system.

3. Select the consultant that has been assigned to the project from the beginning as the leader.

4. Delay the selection of a leader until after the committee members are selected and then, with the help of the

members, select one of the members as leader.

5. Select the chief information officer because of the position of authority and knowledge of the organization’s

information needs.