Book Title
Handbook of Informatics for Nurses & Healthcare Professionals 5th Edition

978-0132574952 Chapter 10 Part 1

August 31, 2019
Hebda, Handbook of Informatics, 5/e Test Bank
Chapter 10
Question 1
Type: MCSA
Which description best fits a work breakdown structure (WBS)?
1. A project planning software program is selected for use by the steering committee to assist in planning needed
2. The implementation committee learns about the capabilities of a new wireless system.
3. A timeline is developed to determine who will do necessary tasks for the implementation of each project phase.
4. A committee is formed to guide the implementation of a new wireless system.
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.
Question 2
Type: MCSA
Communication during the maintenance phase of the system's life cycle is crucial. Which of the following is most
beneficial to the organization during the maintenance phase?
1. A newsletter for users is posted yearly in accessible sites for new information
2. A help desk provides 24/7 telephone user support for employees
3. Users given internet access and procedure manual to troubleshoot problems
4. A list of frequently asked questions (FAQs) posted on a password protected site
Question 3
Type: MCSA
To be effective users of a new documentation system, the staff must be trained. Which shows the most effective
use of training for a new computer system?
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.
1. A training environment is set up off site.
2. Training is scheduled during the normal workday.
3. Training is provided with actual live software.
4. Actual client data are stored in the training system.
Question 4
Type: MCSA
Back loading of some pre-existing data must be completed for the system to create accurate medication
administration records and billing charges. How is this best accomplished?
1. Selected data from client records are loaded into the system by data entry specialists.
2. Each staff member is responsible for inputting medications for each patient for the 24 hours prior to going live.
3. When the system goes live, data from clients' medication administration records since admission are inputted
for all clients.
4. A pharmacist selects needed data from client medication administration records and inputs the data immediately
prior to going live.
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.
Question 5
Type: MCMA
Once the go-live date of the system has been established, the production environment is in effect. Which planning
is most necessary at this time?
Standard Text: Select all that apply.
1. A newly released software upgrade will be performed so the new system provides users with the latest
2. A website is constructed so employees may answer questionnaires relating to system satisfaction and ask
questions as needed.
3. A 24/7 support schedule is initiated to answer questions when necessary.
4. Information back loading is scheduled the day that the system is to go live.
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.
5. The implementation of the system will begin in the emergency department and will move to other units when
they signal that they are ready.
Question 6
Type: MCSA
Which strategy might cause problems during implementation of a new information system?
1. Once the committee has given information to the vendor regarding system needs, a small addition is requested.
2. An open system is set up such that software upgrades can be implemented quickly and easily.
3. The vendor is asked to fully customize the information system for a specialty organization.
4. The committee verifies that the vendor provides annual maintenance with an additional contract.
Question 7
Type: MCSA
Which instance is most helpful during system training?
1. Training software is provided for staff to practice inputting fictitious client information.
2. Training sessions are scheduled for the four to six week period prior to going live so all users can feel
comfortable with the system.
3. Designated trainers are appointed based on their ability to expertly care of patients.
4. New users are trained through an online learning platform such as Blackboard.
Question 8
Type: MCSA
Which of the following is the best example of "feature creep"?
1. When an additional feature must be added to the system, the implementation committee approves the change
after investigating its cost.
2. The system is totally customized for an individual organization to reflect the current workflow.
3. Staff nurses expect the new system will cut their workload relating to documentation in half.
4. The emergency department and intensive care unit supervisors meet and come up with a list of new features to
be added to the system.
Question 9
Type: MCSA
What should be the end result of implementation of a new wireless information system in a 712-bed acute-care
1. Retention of staff is enhanced
2. Staff can utilize the new technology effectively
3. Client satisfaction with care is enhanced
4. Client care outcomes are improved
Question 10
Type: MCSA
Analyzing appropriate hardware requirements is necessary when implementing a new information system. Which
of the following solutions is most appropriate?
1. Needs assessment information is compared to budget and hardware and software features.
2. Thin clients are placed in central locations to access the system.
3. Staff may elect to use their own personal digital assistants to send and receive client data.
4. Laser printers are connected to the system network for printing laboratory results.
Question 11
Type: MCMA
Which of the following strategies would be appropriate for identifying a potential candidate for implementation
project leader?
Standard Text: Select all that apply.
1. Since this will be a complex implementation, focus on the candidate's technical skills and less on
communication and leadership skills.
2. Restrict the selection to someone that is a member of the steering committee because of their understanding of
the vision, goals, and expectations for the system.
3. Select the consultant that has been assigned to the project from the beginning as the leader.
4. Delay the selection of a leader until after the committee members are selected and then, with the help of the
members, select one of the members as leader.
5. Select the chief information officer because of the position of authority and knowledge of the organization's
information needs.