978-0132574952 Chapter 08 Part 1

Hebda, Handbook of Informatics, 5/e Test Bank

Chapter 8

Question 1

Type: MCSA

Which of the following suggests that a vendor is reliable?

1. The vendor is willing to provide customized services for the institution at a reasonable negotiable fee.

2. The vendor is knowledgeable about the system and provides additional information without prompting.

3. The vendor provides a contact list of previous customers, but none are willing to be interviewed.

4. The vendor addresses all requirements for the system and quickly provides answers for questions.

Question 2

Hebda, Handbook of Informatics, 5/e Test Bank

Type: MCMA

The steering committee must consider much information in order to arrive at the best system. Which statements

would be considered as favorable during the evaluation of systems for purchase consideration?

Standard Text: Select all that apply.

1. Minimal downtime is required nightly for complete system checks and backup.

2. Connectivity between the application and inputting clinical information, such as vital signs, can be achieved

through customization.

3. Open system architecture is utilized for system protocols.

4. Response time for all online transactions is five seconds or more.

5. A separate training environment is used, where new users can utilize the live system for training whenever it is

needed.

Question 3

Type: MCSA

Hebda, Handbook of Informatics, 5/e Test Bank

A 512-bed acute-care community hospital is planning to install a wireless system. The steering committee is

planning a site visit to observe the wireless system in action. Which site would be the most suitable for the

committee to visit?

1. A 36-bed state-of-the-art open-heart intensive care unit at a hospital that uses the same vendor’s equipment and

services

2. A 496-bed acute-care hospital utilizing another vendor with similar equipment and services

3. A 485-bed acute-care community hospital utilizing the same vendor’s equipment and services

4. A 712-bed acute-tertiary care hospital utilizing the same vendor’s equipment and services

Question 4

Type: MCMA

When evaluating a request for proposal (RFP) for the installation of a wireless system, the health care facility

would be most impressed with which of the following?

Standard Text: Select all that apply.

Hebda, Handbook of Informatics, 5/e Test Bank

1. The proposal is a standard request sent to a number of institutions.

2. The proposal was received a week before the deadline date.

3. A proposal that includes precise answers to specific steering committee questions

4. A proposal that appears to meet most of the “must” requirements

5. A proposal that is written clearly, precisely, and professionally

Question 5

Type: MCSA

Which statement best fits a request for information (RFI) on a wireless cardiovascular (CV) monitoring system?

1. An Internet search is conducted to find likely wireless CV monitoring system vendors.

Hebda, Handbook of Informatics, 5/e Test Bank

2. A brief document is sent to several CV monitoring vendors outlining plans for expansion to a wireless

cardiovascular monitoring system.

3. A formal request is sent to one CV monitoring vendor following an initial contact at a trade show.

4. A representative of the wireless CV monitoring system search committee attends a trade show to appraise

possible vendors.

Question 6

Type: MCSA

Which statement best fits a request for proposal (RFP) for a wireless system?

1. The vendor sends literature about its wireless system to several institutions to increase their business.

Hebda, Handbook of Informatics, 5/e Test Bank

2. The search committee sends email requests to several vendors stating the needs of the institution for a new

wireless system.

3. The steering committee sends a formal document to several vendors to ask for specific information about their

wireless system.

4. A formal document is sent by a vendor who heard an institution is upgrading its monitoring system.

Question 7

Type: MCMA

Which of the following qualities should be considered desirable by the health care institution’s steering committee

when selecting an information systems consultant?

Standard Text: Select all that apply.

Hebda, Handbook of Informatics, 5/e Test Bank

1. Strong personality that is up to the task of bucking the corporate culture

2. Tendency to focus on results rather than trying to manage expectations

3. Highly organized and follows a clearly defined work plan

4. Considerable experience with hospital mainframe legacy systems

5. Excellent written communication skills, but difficulty with spoken communications

Question 8

Type: MCSA

Hebda, Handbook of Informatics, 5/e Test Bank

When the steering committee of an acute care institution is appointed to select a new computer system, site visits

are requested at a number of organizations to see the live systems. During these visits, which statement provided

in staff interviews should alert the committee to potential bias?

1. “System backups occur daily at midnight but we rarely notice them. The downtime is minimal.”

2. “What we would like to see added to the system is the ability to add wireless devices. The vendor is looking

into the situation now.”

3. “Vendor support is always wonderful. Here is one of the company representatives who can best explain that to

you.”

4. “System access is restricted per HIPAA guidelines. We use a thumbprint to verify entry into the system.”

Question 9

Hebda, Handbook of Informatics, 5/e Test Bank

Type: MCSA

The members of a steering committee should be carefully selected. Which committee would be most effective?

1. A four-member committee consisting entirely of high-level executive board members

2. A five-member committee consisting of one upper-level management representative from each department

3. A 15-member committee consisting of multidisciplinary representatives from each unit/department

4. A 12-member committee consisting of staff nurse representatives from each unit

Question 10

Type: MCSA

Which of these steering committee members should likely be replaced?

1. The coronary care nurse manager who attends half the regularly scheduled meetings

2. The chief nursing officer who attends more than half of the regularly scheduled meetings

3. The chief executive officer of the hospital who attends all meetings

Hebda, Handbook of Informatics, 5/e Test Bank

4. The medical director of the organization who attends two-thirds of the regularly scheduled meetings

Question 11

Type: MCSA

A thorough understanding of how information is currently collected and processed is the starting point in

performing a needs assessment. This is also known as which of the following?

1. Assessing internal environment

2. Assessing external environment

3. Planning for the change process

4. Implementing the new system