Type
Quiz
Book Title
Information Systems Management 8th Edition
ISBN 13
978-0132437158

978-0132437158 Chapter 3

August 26, 2019
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
The Importance of Information Systems Management, 8e (McNurlin/Sprague/Bui)
Chapter 3 Strategic Uses of Information Technology
1) Reengineering business processes is an outward focused strategy.
2) The strategic use of IT has transitioned from an outward focus to its current state, an inward
focus.
3) The Internet can no longer be viewed as a strategic use of Information Technology because
of the demise of the dot coms.
4) According to Porter, the only way to sustain advantage through the Internet is to create a
distinct value chain that offers unique value.
5) An intranet is a closed system that utilizes Internet technologies to service employees and
customers of an organization.
6) Corporate portals are difficult to implement because of the additional desktop software
required for access.
7) It is possible to use an intranet to foster a sense of community within an organization.
8) Electronic tenders are an extension of the computational capabilities of a computer.
9) An electronic tender is an electronic communication capability in a product or service that
allows that product or service to be paid for by another computer.
10) The Internet has allowed increased focus on CRM.
11) The importance of the Internet is its support for a sale to a customer - not the servicing of the
product.
12) Close integration is when one party provides another party with ad hoc access to its internal
information.
13) In tight integration, two parties share at least one business process.
14) A demand-pull business model is a customer-centric model that initiates activities after a
customer's order has been placed.
15) The Internet has eliminated the problem of manufacturers and suppliers needing the same
infrastructure.
16) End-user computing is an example of strategic information systems use that works inward.
17) Since the 1990’s, strategic use of information systems has emphasized linking companies to
suppliers, customers, and other parties in one’s value chain.
18) In a private exchanges, information passes through the chain in a burst and is available to
all parties at the same time, rather than sequentially over time.
19) One disadvantage to demand-pull, business-to-business e-business is the infrastructure.
20) In tight business-to-business e-business integration, two parties exchange information in a
formal manner.
21) Which strategic use of the Internet is no longer in use?
A) business-to-employee
B) business-to-consumer
C) business-to-business
D) All of the above are still in use.
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
22) According to Michael Porter, the way to sustain advantage through the Internet is to:
A) create a distinct value chain.
B) create a distinct demand chain.
C) create a distinct knowledge chain.
D) None of the above
23) According to Carr, which of the following is a reason why IT has reached the end of its
buildout?
A) IT prices have dropped.
B) The capacity of the Internet has caught up with demand.
C) There are many computer vendors.
D) All of the above
24)
Which of the following is not true of intranets?
A) They utilize standard protocols.
B) They result in open systems using nonproprietary technologies.
C) They result in wider access to company information.
D) All of the above
25) A(n) ________ is an electronic communication capability in a product or service that allows
that product or service to be tended.
A) electronic transmission
B) EDI
C) electronic tender
D) None of the above
26) Which of the following is an advantage of B2C e-business?
A) elimination of geographic boundaries
B) automated order processing
C) Manufacturers can bypass retailers.
D) All of the above
27)
Which of the following is not a potential B2C problem?
A) The information systems are not always reliable.
B) global competition
C) capability for personalized customer attention
D) must deal with multiple legal systems
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
28) An example of B2B e-business is:
A) collaborating with competitors to set prices.
B) collaborating with non-competitors to achieve efficiencies.
C) acquiring suppliers.
D) Both A and C
29) Which of the following is part of a company's value chain?
A) the upstream supply chain
B) the downstream demand chain
C) retailers
D) All of the above
30) Decentralizing control over a company intranet:
A) encourages more timely and relevant content.
B) discourages development of sites with company information.
C) minimizes problems with data redundancy and security.
D) Both A and C
31) A unique aspect of a company intranet is:
A) fostering a sense of alienation by employees.
B) promoting company culture.
C) creating a sense of belonging for employees.
D) Both B and C
32) According to Carr, IT management should focus on which of the following?
A) managing risks
B) keeping costs down
C) staying ahead of the technology curve
D) Both A and B
33) A challenge associated with implementing a company intranet is:
A) implementing proprietary Internet technology.
B) difficulty integrating the intranet with existing legacy systems.
C) encouraging people to put information on the intranet.
D) All of the above
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
34) Strategic Uses of Information Systems include:
A) Working Outward, Working Inward, and Working Across.
B) Working Outward, Working Inward, and Working Between.
C) Working Outward, Working Inward, and Working Around.
D) Working Between, Working Across and Working Around.
35) In ________ business-to-business e-business integration, two parties share at least one
business process as partners.
A) loose
B) merged
C) close
D) tight
36) In ________ business-to-business e-business integration, two parties exchange information in
a formal manner.
A) loose
B) merged
C) close
D) tight
37) When e-business applications run over a public network:
A) access costs are drastically reduced.
B) communications costs are drastically reduced.
C) application costs are drastically reduced.
D) training costs are drastically reduced.
E) All of the above
38)
IT’s economic impact comes from:
A)
incremental improvements.
B)
wholesale improvements.
C)
“big bang” IT projects.
D) None of the.above
39)
Which of the following is not considered a strategic uses of IT in business?
A) business-to-employee
B) business-to-government
C) business-to-customer
D) business-to-business
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
40) In the 1990s, strategic use of IT in most businesses turned inward to:
A) intranets.
B) reengineering business processes.
C) ERP systems.
D) Both B and C
E) Both A and C
41) Distinguish between three types of strategic uses of IT in business.
42) According to Porter, how can the Internet be used to sustain a competitive advantage?
43) Distinguish between e-enablement, e-business, and e-commerce.
44) Briefly describe the three lessons that the past has taught about how to use IT strategically,
according to Brown and Hagel.
45) What is an Intranet? Identify several key benefits of intranets.
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
46) Distinguish between loose, close and tight integration of B2B e-business.
47) List the advantages of B2B e-business.
48) List and describe three key components provided by the Internet that has allowed
companies to accelerate online business activity.
49) How do companies use the technology of the internet for competitive advantage?
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
50) According to Carr, long term successful IT management hinges on defense, not offense. Carr
further indicates that the Management of IT should focus on which three areas?