Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
1
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
The Importance of Information Systems Management, 8e (McNurlin/Sprague/Bui)
Chapter 15 The Challenges Ahead
1) According to Senge, organizational learning that occurs from past experience is considered a
learning disability.
2) According to Senge, organizational learning is the only sustainable competitive advantage.
3) According to Senge, most organizations only survive approximately 40 years.
4) Deeply engrained assumptions and generalizations are referred to as shared vision by Senge.
5) A conceptual framework for making complete patterns clearer is referred to as systems
thinking.
6) A key component of reengineering is the implementation of sudden and dramatic change.
7) Reengineering requires a task-centered viewpoint.
8) A process metric requires that an outcome be measured from a customer perspective.
9) Communities are formed by design, groups by their own volition.
10) People can only belong to one community of practice within an organization.
11) In a community of practice work is about learning and a crucial ingredient is tacit
knowledge.
12) In a virtual organization, time and space are no longer the main organizing foundations.
2
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Diff: 2 Page Ref: 547
13) Organizations of the future will need to be stable rather than adaptive.
14) According to Zuboff and Maxmin, only centralized capitalism is capable of providing deep
support.
15) Communications costs have influenced how organizations have been structured over time.
16) The Internet has enabled a focus on personalized communication instead of mass market
communication.
17) The Internet has enabled customers to establish their own time frames for when they want to
receive service, not necessarily when the company wants to provide it.
18) Moving intelligence to the areas where it is less costly to maintain is referred to as arbitrage.
19) Rewiring involves coordinating disparate pieces of intelligence to form personalized settings.
20) It is essential that IT managers understand the user's comfort level with technology when
introducing new technologies.
21)
According to Senge, which of the following is not a learning discipline?
A) systems thinking
B) innovation
C) shared vision
D) None of the above
22)
According to Senge, which of the following is not a learning discipline?
A) personal mastery
B) mental models
C) team learning
D) All of the above
3
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
23) Deeply ingrained assumptions, generalizations, and images are referred to as:
A) personal mastery.
B) mental models.
C) team learning.
D) systems thinking.
24) The common identity that describes how employees and others view an organization is
referred to as:
A) personal mastery.
B) mental models.
C) shared vision.
D) innovation.
25) Looking for patterns and viewing them as a whole entity is referred to as:
A) personal mastery.
B) mental models.
C) team learning.
D) systems thinking.
26) Reengineering is:
A) process-oriented.
B) task-oriented.
C) people-oriented.
D) None of the above
27) As an organization shifts from being task-centric to process-centric, employees will:
A) focus on performing repetitive tasks.
B) focus on performing tasks assigned by the boss.
C) take responsibility for achieving results.
D) None of the above
28) Turning into a process-centric organization will result in:
A) employees turning into professionals.
B) process owners being established within an organization.
C) employees taking a more holistic view of work.
D) All of the above
4
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
29) A ________ is a collection of people that forms of its own volition to pursue a common
interest.
A) group
B) community
C) team
D) None of the above
30) Which of the following is a reason to build communities within a knowledge-based
company?
A) People, not processes, perform the work within an organization.
B) Tacit knowledge is learned through communities.
C) Organizations are webs of participation.
D) All of the above
31) An organization that exists whenever and wherever the participants happen to be is called
a(n) ________ organization.
A) ad-hoc
B) virtual
C) temporary
D) None of the above
32) The ________ form of capitalism is the only one capable of providing deep support.
A) distributed
B) centralized
C) structured
D) None of the above
33) Which of the following is a component of the Internet mindset?
A) personal communication
B) customer service during the customer's time frame
C) interactive customer contact
D) All of the above
34) Which of the following is a component of the Internet mindset?
A) mass-marketed communication
B) a bottom-up culture
C) broadcasted customer contact
D) None of the above
5
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
35) Which component of the Internet mindset is focused on personalizing a customer's
communications with the company?
A) eliminate mass market communication
B) eliminate broadcast customer contact
C) customer time frame
D) bottom-up culture
36) Which component of the Internet mindset is focused on providing an interactive customer
experience with the company?
A) eliminate mass market communication
B) eliminate broadcast customer contact
C) customer time frame
D) bottom-up culture
37) Which component of the Internet mindset challenges the IT department to get input from
their customers to determine the services they want, when they want them, and where they
want them from?
A) eliminate mass market communication
B) eliminate broadcast customer contact
C) customer time frame
D) bottom-up culture
38) In a network, the ________ can be centralized and made stable, robust and standardized in a
core shared infrastructure.
A) periphery
B) front-end intelligence
C) communication
D) back-end intelligence
39) In a network, the ________ is most useful when decentralized, flexible, personalized, and
sensitive to context.
A) periphery
B) front-end intelligence
C) communication
D) back-end intelligence
40) ________ means moving intelligence to areas where it is less costly to maintain.
A) Arbitrage
B) Reassembly
C) Rewiring
D) None of the above
6
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Diff: 2 Page Ref: 560
41) Briefly describe Senge's five disciplines for a learning organization.
42) Identify three reasons why communities are the building blocks of a knowledge-based
company.
43) How does a community differ from a group?
44) Describe what is meant by a self-organizing organization?
45) Briefly describe the four components of the Internet mindset.
7
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
46) Describe the four places where value resides in a network.
47) Describe the three distinguishing characteristics of the rules of networks.
48) Describe the cluster of users with regard to their attitude toward new technology.
49) Identify three ways that business executives can learn how to guide the use of IT.
50) Identify four ways that IT professionals can learn about the business that they support.
