Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
The Importance of Information Systems Management, 8e (McNurlin/Sprague/Bui)
Chapter 14 Supporting Knowledge Work
1) Managing knowledge is easier than managing data because the source of knowledge is
always internal to an organization.
2) Tacit knowledge exists within a person's mind.
3) Explicit knowledge can be codified.
4) Tacit knowledge is easy to articulate.
5) Tacit knowledge can be turned into explicit knowledge.
6) Knowledge and intellectual capital are synonymous terms.
7) Structural capital is a form of intellectual capital that deals with the knowledge, skills, and
innovativeness of employees.
8) Executives who share two vertical roles are referred to as T-shaped managers.
9) People openly share knowledge in an organization, incentives are rarely required.
10) Knowledge sharing is impacted by culture.
11) A knowledge sharing culture takes time to implement within an organization and cannot
just be mandated by top management.