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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
The Importance of Information Systems Management, 8e (McNurlin/Sprague/Bui)
Chapter 14 Supporting Knowledge Work
1) Managing knowledge is easier than managing data because the source of knowledge is
always internal to an organization.
2) Tacit knowledge exists within a person's mind.
3) Explicit knowledge can be codified.
4) Tacit knowledge is easy to articulate.
5) Tacit knowledge can be turned into explicit knowledge.
6) Knowledge and intellectual capital are synonymous terms.
7) Structural capital is a form of intellectual capital that deals with the knowledge, skills, and
innovativeness of employees.
8) Executives who share two vertical roles are referred to as T-shaped managers.
9) People openly share knowledge in an organization, incentives are rarely required.
10) Knowledge sharing is impacted by culture.
11) A knowledge sharing culture takes time to implement within an organization and cannot
just be mandated by top management.
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
12) Sometimes it is necessary to develop cultural workarounds to be able to build knowledge
management efforts within an organization.
13) According to Stewart a knowledge management system needs to be designed to fit the
people who use it, not the other way around.
14) The context and recipient determine the value of information.
15) Information maps can be used to diagram tacit knowledge.
16) Groupware is most useful for structured information.
17) The goal of a knowledge sharing system is unlimited information sharing.
18) Technology has matured to the point that as new technologies are introduced, potential
ethical issues are immediately addressed.
19) The use of third-party cookies can be viewed as a form of invasion of privacy.
20) Patents and copyrights are the only way to protect intellectual copyrights.
21) ________ knowledge exists in people's minds and is difficult to make accessible to others.
A) Explicit
B) Tacit
C) Spiral
D) None of the above
22) ________ knowledge can be articulated and codified.
A) Explicit
B) Tacit
C) Spiral
D) None of the above
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
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23) Which of the following is true of knowledge management?
A) Knowledge can be controlled.
B) Knowledge can be leveraged.
C) Knowledge can be engineered.
D) All of the above
24) Which of the following is a synonymous term for knowledge?
A) data
B) information
C) intellectual capital
D) None of the above
25) Transferring tacit knowledge to others is referred to as:
A) knowledge sharing.
B) knowledge transition.
C) knowledge transportation.
D) knowledge mining.
26) The form of intellectual capital that consists of knowledge, skills, and innovativeness of
employees is called:
A) structural capital.
B) human capital.
C) customer capital.
D) None of the above
27) The capabilities embedded in software, hardware, databases and organizational structure is
referred to as:
A) structural capital.
B) human capital.
C) customer capital.
D) None of the above
28) The form of intellectual capital that is concerned with its relationships and network of
associates is referred to as:
A) structural capital.
B) human capital.
C) customer capital.
D) None of the above
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
29) According to Giga, which of the following is needed to build human capital?
A) knowledge creation
B) knowledge capture
C) knowledge absorption
D) All of the above
30) Executives who have both a vertical and horizontal role are referred to as:
A) S-shaped managers
B) T-shaped managers
C) M-shaped managers
D) None of the above
31)
Which of the following is not a way to measure a manager's effectiveness?
A) increased company efficiency
B) reduced employee headcount
C) improved decision making
D) None of the above
32) Brand recognition is a part of:
A) human capital.
B) structural capital.
C) customer capital.
D) All of the above
33) Which of the following is a behavioral red flag that can derail knowledge management?
A) being seen as a whistle-blower
B) being seen as a messenger of bad news
C) losing one's place as a knowledge gatekeeper
D) All of the above
34)
Which of the following is not a knowledge management stage?
A) Creation and capture
B) Distribution and access
C) Absorption and reuse
D) All of the above
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
35)
Which of the following is not a management red flag?
A) saying a project is not cost-justifiable because the benefits are not tangible
B) concern that too much participation will reduce employee productivity
C) concern that too much use of knowledge management will result in employee turnover
D) All of the above
36)
According to Davenport, which is not a category of issues in managing information?
A) value issues
B) political issues
C) sharing issues
D) All of the above
37) Which of the following is used to increase the value of information within an organization?
A) information maps
B) information guides
C) business document
D) All of the above
38) ________ includes freedom from intrusion and the right to control information about oneself.
A) Privacy
B) Security
C) Information restriction
D) None of the above
39) Intellectual property rights are protected by:
A) copyrights.
B) patents.
C) trademarks.
D) All of the above
40) Which of the following protects icons, symbols, and names?
A) trademarks
B) trade secrets
C) trade screen
D) All of the above
41) Distinguish between tacit and explicit knowledge.
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
42) Describe human, structural, and customer capital.
43) Why is the term knowledge management considered a misnomer by some experts?
44) How are trademarks different from trade secrets?
45) According to Hansen and Von Oetinger, list fives ways that horizontal work is measured.
46) Describe what is meant by the term T-shaped manager.
47) Identify three behavioral red flags that can derail a knowledge management system.
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
48) What is meant by the term information privacy?
49) Discuss three ways to increase information privacy protection.
50)
List and describe the three types of capital created by the four stages of Giga knowledge
management framework.
