978-0132437158 Chapter 13

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The Importance of Information Systems Management, 8e (McNurlin/Sprague/Bui)

Chapter 13 Supporting Collaboration

1) According to Drucker, knowledge workers are becoming the dominant portion of labor.

2) Electronic tools to support team collaboration are referred to as supportware.

3) To be supported by groupware, the group membership must be open.

4) To be supported by groupware the group must be collocated.

5) Group members that essentially perform the same task for the same boss are referred to as

authority groups.

6) Project teams are groups that come together to accomplish a common goal usually within a

specific schedule.

7) Fraternal organizations are an example of a community of practice.

8) Task forces are formed to address specific issues and are not usually maintained on a

continuous basis.

9) Communities of practice are usually very formally structured and look to establish formal

procedures for each problem they take on.

10) A set of individuals aligned together for a common cause is referred to as a network army.

11) The Internet has had a significant impact on the expansion of network armies.

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12) Face-to-face meetings are the most effective way to solve problems, IT has not been able to

assist this type of problem solving.

13) Meeting support systems are designed to improve effectiveness but not efficiency of

meetings.

14) A GSS can be used to improve the participation of all parties to a meeting.

15) One of the advantages of a GSS is that it provides a permanent record of a meeting.

16) GSS require synchronous communication.

17) E-mail is the most appropriate technology for same time/different place meetings.

18) Managing knowledge workers requires a very directive managerial style.

19) Open source work usually has no clearly defined leadership; everyone contributes equally.

20) Open source software is not for commercial use.

21) According to Drucker, which of the following is the third evolution of the structure of

organizations?

A) separated business ownership from management

B) command and control corporations

C) organizations of knowledge specialists

D) None of the above

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22) Electronic tools to support collaboration is called:

A) groupware.

B) supportware.

C) decision support collaboration systems.

D) None of the above

23) Which of the following is true of groups?

A) Membership may be open.

B) Membership may be closed.

C) Group members can be dispersed.

D) All of the above

24)

Which of the following is not true of groups?

A) Groups must remain in effect for long periods of time.

B) Groups may be collocated.

C) Groups can be loosely coupled.

D) None of the above

25) Which type of group is comprised of members essentially doing the same thing, usually for

the same boss?

A) Authority group

B) Intradepartmental group

C) Project team

D) Interdepartmental group

26) Which type of group has members who work full time to achieve a specific goal within a

specific schedule?

A) Authority group

B) Intradepartmental group

C) Project team

D) Interdepartmental group

27) Which type of group is formed to deal with a subject area or issue?

A) Business relationship group

B) Task force

C) Project team

D) Electronic group

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28) ________ is the term coined to describe a widely dispersed group that forms to further a

cause?

A) Network armies

B) Task force

C) Delta team

D) Electronic group

29) ________ is the term to describe a group of people who work or socialize together for so long

that they have developed an identifiable way of doing things.

A) Network armies

B) Electronic group

C) Community of practice

D) Peer group

30) Which of the following is true of a Community of Practice?

A) They are usually informal.

B) They complement other means of sharing knowledge within an organization.

C) They have had a significant effect on some businesses.

D) All of the above

31) Network armies have proliferated recently because of:

A) the increase is network computing capacity.

B) the Internet.

C) the international visibility afforded to virtually any cause.

D) All of the above

32) The goal of systems designed to improve meetings include:

A) the development of new methods of establishing more meetings throughout an

organization

B) encourage better planning and preparation for meetings.

C) improve the automation of tasks to enable more meetings to be held.

D) All of the above

33) Which of the following is a potential advantage of a GSS?

A) more opportunities for discussion

B) improved feedback to presenters

C) more equal participation

D) All of the above

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34)

Which of the following is not a potential advantage of a GSS?

A) asynchronous participation

B) social community of the participants could be hindered

C) greater feedback to the presenters

D) None of the above

35)

Which of the following is not a potential advantage of a GSS?

A) better discussion

B) improved learning

C) greater distractions

D) None of the above

36)

Which of the following is not a characteristic of open source virtual organizations?

A) unmanageable membership

B) social pressures

C) rules and norms

D) All of the above

37) Which of the following is true of open source programmers?

A) They take pride in helping others.

B) They believe software should be given away.

C) They receive the personal benefit of having better software to use.

D) All of the above

38) Which of the following is true of open source work?

A) There is usually a well-defined leader.

B) There is usually no leader.

C) Leadership rotates on a quarterly basis.

D) None of the above

39) Open source software:

A) can be used commercially.

B) is generally developed by virtual organizations using the Internet.

C) may require being voted onto a project team to participate in software development.

D) All of the above

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40) Sending angry e-mail is referred to as a(n):

A) flame.

B) spam.

C) e-mad lib.

D) None of the above

41) Briefly describe the organizational transitions proposed by Drucker in his article, "The

Coming of the New Organization."

42) Describe three characteristics of groups.

43) Distinguish between a project team and an authority group.

44) Briefly describe a Community of Practice.

45) Describe an electronic group.

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46) Describe network armies.

47) Identify the three factors that have had a major impact on network armies.

48) Describe three ways that IT can improve meetings.

49) What are the potential advantages and disadvantages of using a GSS?

50) Discuss how managers of virtual organizations may need to alter their management

approach.

Information Systems Management 8th Edition